Location and old building not glassy

Stayed in April 2024

Window frames needs a proper maintenance in order to block external noise and wind. Shower was too tight. There is a design issue in bathroom in general. Toilet section needs a door. The main entrance of the hotel was not welcoming. Rotating door was out of order.

Room was spacious and comfortable. Bathtub was good but shower was too small. Breakfast was so delicious and various options in buffet. Service was also very good in breakfast area. Food and Beverage personel was helpful and friendly. Location of the hotel is perfect.

Stayed in January 2024

Room lacks storage space for clothes.

Fantastic breakfast

Stayed in April 2024

Good spread for breakfast buffet

Stayed in April 2024

The hotel maybe need a little bit of renovation

Nice location, fabulous breakfast

Stayed in March 2024

Not being able to visit friends on other floors more easily. However, I appreciate the security measure

Friendly staff, very polite and helpful. Beautiful hotel. Feels luxurious without being pretentious. There is a strong air of authenticity and heritage

Stayed in March 2024

Room

Location

Stayed in March 2024

Was Ok

Fruits to the room delivered ;)

Stayed in February 2024

Breakfast excellent the workers in restaurant friendly location near shops and easily reach hotel l recommend to stay there

Stayed in February 2024

in general, all was good, wish to have indoor seeming pool.

breakfast could be better. no fish (salmon) served. fruit selection was good, pastry was good.

Stayed in January 2024

Customer services of staff

The comfort of the room

Stayed in January 2024

The room service was nice enough but a bit patchy - you order the same thing on three days but you never know what will be delivered! But this was minor. Being close to the stadium and Taksim square, on Friday it was quite noisy outside but this was nothing that was disturbing us too much and certainly outside of hotel's control. What I did not like, was that the manager was trying to sell this grand club to me which was giving access to the 'exclusive' lounge which was actually a very dated, unattractive room. Don't buy it.

Overall, we had a great stay at Grand Hyatt - it was relaxing, exactly what we needed. The room was big, the bathroom specifically was very nice with a fabulous shower and a lovely bath with provided bathrobes and slippers. We did not use the swimming pool as we stayed in January but I made good use of the spa and had amazing massages there! It was a perfect location for exploring the city - a literally 5 minute walk to Taksim square where you could get public transport to get you anywhere in the city. We only had breakfast on one of the days but it was good with wide selection of hot and clod dishes and drinks, pastries and the usual stuff. If I'm staying in Istanbul, I think I'll stay here again.

Stayed in January 2024

All good, no complains

I am again impressed by the very good and attentive staff of this hotel. From arriving to departure (at front desk Hussayn) and at the front door and at the breakfast room, great service staff. All of them make the stay a pleasure in a great city.

Stayed in January 2024

Nothing

Close to important places

Stayed in December 2023

the furniture was too shabby

the location , it was safe and the flawless of check in and check out

Stayed in December 2023

There wasn’t any dental pack available like it was in Hilton Bomonti.

Liked the staff. The location. The welcome package of fruits in the room with the sweet note. They gave my 8 year old daughter a teddy bear upon check in which I thought was a cute gesture.

Stayed in December 2023

Breakfast could be better

Location... room ..staff

Stayed in December 2023

Grand Club was very good. Staff, and food were excellent.

Stayed in November 2023

I signed on my card for 604.80. I was charged 646.05 on my credit card. An email to the hotel elicited a reply which did not really answer why the different amount. All three in our group had issues with amounts. Obviously never going back, but not satisfied with answer.

Stayed in November 2023

It is a little bit of a walk to get to the metro station to get to Sultanahmet. The breakfast could have had a little more variety.

The room was spacious and clean! The hotel is located close to Taksim square and many great restaurants. It has a very nice pool/outdoor area and gym.

Stayed in November 2023

The food did not suit me. The variety of food was not very good, and I was disappointed that the food was at the same level as that of Japanese business hotels. Also, the staff was not busy during the meal, which made it difficult to eat slowly. I felt the cost-effectiveness was poor.

The employees are friendly, they will help you if you have a problem. The rooms are spacious and comfortable. It is also conveniently located near the bus terminal to the airport.

Stayed in October 2023

nothing.

room, breakfast,pool.

Stayed in October 2023

The service by the pool was not good tho. Too long and people were not speaking english which is sad even if theyr all were nice. The food was not good tho.

The concierge and people at the desk were amazing.

Stayed in September 2023

The smaller details were missing for a 5 star I extended my stay 3 times in the hotel, no special treatment given ( in fact they didn't really care). From my original booking of 3 nights to +10 nights. Pool was not equipped with complimentary cold bottles of water, cold towels passing by, sun screen to purchase, etc. Compared to other 5 * pool facilities, I would hope they improve it Reception staff...need to be a bit more friendly and welcoming (all of them). Thank you to only one who was supportive during my stay ( tunc?) Carpets throughout the hotel need a refurbishment! Sorry guys but time to scrubadubdub

Location near taksim, istiklal, nishantashi, and stations near the water too (forget the name). All in walking distance if the weather is right. Superb location for solo traveler easy access to everything you need. Shopping food drink entertainment.... once you figure out where you want to go, you will realize how central you are. Room was spacious and quiet. Garden view. Outdoor pool spacious with plenty of sun and shade. Spa treatments were great. Breakfast diverse selection for everyone (including gluten free option) and a traditional baker live station yummmm and breakfast team were super! Attentive and professional (thank you to zemin!) If you don't know which direction to head out, ask the helpful valet staff, they can also call a taxi for you ( safer and more reliable than the notorious taxi cheaters of Istanbul)

Stayed in July 2023