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  5. Reviews of 21c Museum Hotel St Louis

Reviews of 21c Museum Hotel St Louis This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1528 Locust street, Downtown St. Louis, Saint Louis, 63103, United States of America

#16 of 75 hotels in Saint Louis

Guests' Choice

Review Score

Based on 366 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    9.2

  • Staff

    8.9

  • Value for money

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 18, 2024

    8.0
    Best Coitus I ever got. Chef's kiss.
    • Leisure trip
    • Travelers with friends
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator scared me a bit, not going to lie. Very creaky even when everyone is trying to stay still. The tissue paper in the bathroom was worthless I'm glad I brought wet wipes with me. If I had to use the hotel paper the whole stay it would have been so tragic. Also the pathway around the pool, hot-tub seems very dangerous when we went around it. No one cares for the sign they posted and walked through the door under construction due to lack of walking space or dry safe flooring. Kids liked to block the stairs in and out of the pool. The rain fall experience was extremely lacking and the moon window was weird because children just stare at you through it. We wanted to go to the little coffee shop but it was backed up due to one sole man taking and making the orders themselves. I felt bad for that worker, but we couldn't wait for him. We left the line after another man cut in front of us and we knew we wouldn't get out on time if we waited.

    Room was very, very cute. Now I don't usually like fruity chocolate but I did enjoy the one next to the bed. Made exceptional memories on my short visit. The decor was also adorable. I loved how deep both the pool and hot tub got (8ft and 4ft respectfully). It was my first time in the water this summer and I did enjoy it. I'm giving this a 8 out of 10 because the price was reasonable for my stay. And I also had a great time with my two friends I came to see in ST.L!!! I thank all the service workers who helped me during my stay, and I did my best to clean up after us I could.

    Stayed in June 2024

  • Reviewed: June 18, 2024

    9.0
    We really enjoyed our stay, staff were friendly and worked hard to provide the best service ! Kudos
    • Leisure trip
    • Family with young children
    • Luxury Queen Room with Two Queen Beds
    • Stayed 2 nights

    The body wash in shower was empty, and we had to ask a couple times for some type of soap, wash to use - apparently the body wash order did not arrive/ out of stock or something. They were able to find a good solution.

    We had my grandaughter (4 yr. old) with us and we did use the pool - enjoyed teaching her how to swim. The hotel was beautiful and fancy (also my grandaughter's words)!

    Stayed in June 2024

  • Reviewed: June 17, 2024

    9.0
    Wonderful
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 1 night

    I had a credit card issue and was extremely tired and discombobulated. The staff was beyond nice and helpful! They were patient while I sorted through the issue and went above and beyond to get my car in valet. The next morning, the front desk staff was again friendly and helpful. The property was nice, but the staff made it 5 star!

    Stayed in June 2024

  • Reviewed: June 17, 2024

    10
    It was great!
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Kid friendly menu options.

    A quiet area of town with reasonable uber prices to get to busier areas.

    Stayed in June 2024

  • Reviewed: June 16, 2024

    9.0
    Beautiful; and would benefit from more options for the massages, and microwaves in the rooms.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I wanted to get a 30 minute massage and they only had hour massages available. There also wasn’t a microwave to heat up food I took up from the restaurant. While the food was amazing it was very small portions.

    Everything! It was absolutely gorgeous, clean, and a great location.

    Stayed in June 2024

  • Reviewed: June 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no microwave in the room, no vending machines, and that there were no ice machines but other than that all was well

    The pool, the room, the staff

    Stayed in June 2024

  • Reviewed: June 12, 2024

    8.0
    Overall we loved the hotel/museum we would stay again but we wouldn’t drive ourselves there. I’d rather get dropped
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking was too expensive. To be paying $588 for 3 nights to end up paying over $100 in parking is ridiculous. You would think a place this nice would feed their customers complimentary breakfast. The pool area is outdated. Could use some work done.

    The museum and overall hotel was great. The bed was amazing. Hot tub was very relaxing staff was friendly

    Stayed in June 2024

  • Reviewed: June 10, 2024

    8.0
    It was fine. I don’t know if I’d stay again.
    • Leisure trip
    • Family with young children
    • Bunk Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room wasn’t the cleanest. There were remnants of others hair as well as stains on the walls and the shower floor wasn’t clean. The elevators had turbulence and that was very scary even for me as an adult.

    I loved the pool area and workout facilities.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Loft with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Loved everything

    Stayed in May 2024

  • Reviewed: June 6, 2024

    10
    Very clean and nice staff. The only thing I didn’t like was parking. It was behind the hotel. You had to pay extra and t
    • Leisure trip
    • Travelers with friends
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was sketchy

    Nice staff and very clean

    Stayed in June 2024

  • Reviewed: June 4, 2024

    9.0
    Extremely enjoyable. Thought the bar staff were a little off-hand, also the checkout experience too. Other than that, ve
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything!

    Stayed in June 2024

  • Reviewed: June 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a little tight for two people to move around each other.

    I love the art everywhere you looked. Beautiful building.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    10
    An unexpectedly cool place with a wonderful approach to hospitality.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room - Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t think of anything.

    The entire stay was excellent! This hotel is a great. It taps into St. Louis’ art scene, with access to art that you can view at any time, ergo its name. The rooms are spacious and clean, you have access to a gym and pool that are outstanding. My room had a tub, and if you’ve seen most hotel tubs, you don’t dare. But I dared.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    10
    Outstanding!!!
    • Leisure trip
    • Group
    • Loft with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The decor is superb!!! The museum is a big bonus

    Stayed in May 2024

  • Reviewed: May 31, 2024

    10
    I think the hotel was great. They need better signs outside. We didn’t understand that it was a hotel. We thought we wer
    • Leisure trip
    • Group
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t dislike anything.

    The valet service was great. The room service was great. It was small, but cozy and comfortable. The shower and bathroom were great.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    10
    Great stay and amazing art!
    • Business trip
    • Solo traveler
    • Corner King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast can be improved

    Swimming pool and spa amazing

    Stayed in May 2024

  • Reviewed: May 24, 2024

    10
    If you want to be pampered and stay in 100% pure elegance and a very reasonable price, this is it!
    • Business trip
    • Group
    • Bunk Room
    • Stayed 1 night
    • Submitted from a mobile device

    I loved everything!

    Location is just perfect! The inside is stunning! The bar tender was so nice and helpful and he brought us our appetizers to our pool table! I would stay here over and over b

    Stayed in April 2024

  • Reviewed: May 22, 2024

    9.0
    I had a great time, I would come back!
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom floor needed to be mopped.

    Beautiful lobby, super comfy bed, amazing fitness center, and great location.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had to downgrade my room due to an early check-in

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    I must come back and eat lunch and dinner. Would love to try out the spa services too.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    A shuttle service to and from airport would have been extremely helpful.

    Breakfast was really good. Location was great, close to everything we needed for the weekend. The art museum was a hit, patio area was nice.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Bunk Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hard bed, felt like cardboard

    Amazing restaurant and decor

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    love the art and style of the hotel!

    Stayed in May 2024

  • Reviewed: May 17, 2024

    9.0
    Good location and a really nice hotel, great choice for a stay in St Louis
    • Leisure trip
    • Couple
    • Deluxe King Room - Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    The Parking , valet parking was too expensive and public parking had a complicated pay system which was also expensive.

    Comfortable bed, nice bar and cafe, nicely decorated and furnished,complimentary night caps were a nice touch.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Top notch stay! I frequent St. Louis and this quickly became #1 in my book.
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights

    The bar had a leak and my bag was soaked after dinner. The staff said they had been trying to get a plumber to come fix it, but it would have been nice to have been told or have a sign not to hang my bag there prior.

    The food in both the coffee shop and the restaurant was amazing. The cocktails were spectacular and there was a great collection of spirits. Staff was friendly, rooms were clean, the museum was a fun walk through. I would come back just for the hospitality of the coffee shop staff alone. The man who delivered our food is such a gem! Loved that there was plenty of seating in the lobby with plugs as well so I could work for a few hours.

    Stayed in May 2024

Showing 1 - 25

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