2520 Stirling Road, Hollywood, FL 33020, United States of America
#74 of 77 hotels in Hollywood
Guests' ChoiceBased on 245 hotel reviews
4.5Cleanliness
5.3
Comfort
5.5
Location
7.3
Facilities
5.0
Staff
6.4
Value for money
5.2
Free WiFi
5.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 14, 2023
Dakota
United States of AmericaI called this hotel at 9am to ask if I could add another name to my reservation. Which they said was fine but I’d have to be there myself to check in ok fine no problem. I get another email around 2 reminding me of the stay and my check in time. Get there at 6pm the same day to check in only to be told that all third party bookings were cancelled. No explanation on why it was canceled. No phone call or email to say that the reservation was canceled. They had already charged my card twice. The second time being 20 minutes before I checked in. Currently waiting for a refund that’s supposedly may take up to 30 days. The guy at the front desk was rude and condescending. He made it seem as if it was my fault the hotel was overbooked and then had the audacity to ask me if I have money to just book somewhere else. As if they didn’t just charge my card $300. I was out of a place to stay because everywhere else was either booked up or entirely too expensive. Thank God I was able to bunk at a friend’s place. This was my birthday weekend and this experience was a horrible start to my celebration. Horrible customer service! And to add I wasn’t the only person this happened to. There elderly persons, people with kids. Just a lobby filled with angry disgruntled displaced persons. And not one person who worked there could even explain how this happened or how they could help us.
Stayed in December 2023
Reviewed: December 11, 2023
Jean
HaitiThe room & the wall was dirty
Stayed in December 2023
Reviewed: December 10, 2023
Boris
United States of AmericaI need help. we paid and they overbooked and we tried to check in with the number they provided but no one picked up. we need a refund.
nothing
Stayed in December 2023
Reviewed: December 4, 2023
Mariel
United States of AmericaWhen I arrived at the hotel with my reservation they told me that they didn't have a room available and I stayed on the street with my two babies to look for reservations at night
Stayed in December 2023
Reviewed: November 29, 2023
Heidi
United States of AmericaNothing
Great
Stayed in November 2023
Reviewed: November 29, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: November 14, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: November 14, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: November 14, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: November 6, 2023
Cheryl
United States of AmericaAir conditon worked half ass leaked across floor. Bathtub leaked. People tried opening our door a few times middle of night. Weekends were the worst. Nightmare to get deposit
Air conditon worked half ass leaked across floor. Bathtub leaked. People tried opening our door a few times middle of night. Weekends were the worst. Nightmare to get deposit
Stayed in August 2023
Reviewed: November 5, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: November 5, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: November 2, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: November 2, 2023
Heidi
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: October 30, 2023
Heidi
United States of AmericaNothing
The front desk clerk was great snd respectful Shelly is a great front desk clerk s as me great personality
Stayed in September 2023
Reviewed: October 30, 2023
Heidi
United States of AmericaNothing
The front desk staff was great snd very respectful and great personality Shelly should be manager
Stayed in August 2023
Reviewed: October 30, 2023
Heidi
United States of AmericaNothing
The front desk clerk Shelly was excellent snd great personality
Stayed in August 2023
Reviewed: October 13, 2023
Rico
JamaicaEVERYTHING, This place should be STUT DOWN!!!!!
NTN it was the WORST PLACE i ever stayed @
Stayed in October 2023
Reviewed: October 9, 2023
Irina
Costa RicaDirty , smells soooo bad , not safe at all , could not sleep due to weird noises outside and feeling super unsafe , door lockers don’t work and many other things
Stayed in October 2023
Reviewed: September 18, 2023
Cheryl
United States of AmericaEverything
Nothing at all about it old in disrepair service of employees hortible
Stayed in September 2023
Reviewed: August 24, 2023
Lincoln
BahamasGarbage was left in the hallway for days looked like people who had dogs in the rooms spread feces on the walls in the hallway. Rooms was moldy smelling and
The staff was helpful
Stayed in August 2023
Reviewed: July 11, 2023
Janice
United States of AmericaThe AC wasn't working the first night,
They put on a new AC the next morning
Stayed in July 2023
Reviewed: July 7, 2023
Tiffany
BahamasThe room was outdated and nasty 🤢 the linen was dirty the room smells bad the sofa bed was dirty and a/c smells like it was burning the room door could not close good
Nothing
Stayed in July 2023
Reviewed: July 6, 2023
Anyelo
United States of AmericaThe facility’ care
The pictures doesn’t match with the reality! The pool looks dirty with mold inside
Stayed in July 2023
Reviewed: June 21, 2023
Melvin
United States of AmericaI loved my stay absolutely no problem.
I loved the pool area a lot and I loved that the pool was open until midnight. I also loved that they worked with me when I thought my room was already booked and paid for on the 2nd day but it wasn't and I was able to pay them at 2pm any other hotel would have kicked you out. thanks management.
Stayed in May 2023
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