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  5. Reviews of SureStay Hotel by Best Western San Diego Pacific Beach

Reviews of SureStay Hotel by Best Western San Diego Pacific Beach This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4545 Mission Bay Dr , Pacific Beach, San Diego, 92109-4920, United States of America

#188 of 239 hotels in San Diego

Guests' Choice

Review Score

Based on 840 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.8

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.3

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 14, 2023

    8.0
    Overall, it was a good stay.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights

    We requested the room to be cleaned and it wasn't.

    Affordability and location

    Stayed in May 2023

  • Reviewed: May 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Convenient location and service for the price.

    Stayed in April 2023

  • Reviewed: May 1, 2023

    7.0
    was one day of work the rest pleasure. and pleasure it was San Diego is great and I will be back. and sure stay will be
    • Couple
    • Queen Room - Pet Friendly
    • Stayed 3 nights
    • Submitted from a mobile device

    the room was extremely small. for the price I was expecting a regular size hotel room. this room was as big as my walk in closet minus the bathroom.

    the location was nice not to far from everything we wanted to do. no charge for the parking was great. I appreciated the updated property the hardwood floors and No nasty carpet.

    Stayed in April 2023

  • Reviewed: April 30, 2023

    7.0
    great for short visits, breakfast included and pretty close to the attractions
    • Leisure trip
    • Couple
    • Queen Room - Pet Friendly
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms are fairly small, myself and my partner stayed for 3 nights wasn’t too bad. I would say cleanliness could get better. If you want a extremely quiet stay I’d recommend staying on the top floor. The beach is also not in walking distance, it’s about an hour walk.

    I would say there’s about 1 car per room. Theres a sushi place right next to the 7/11, it is recommended to make a reservation for the sushi place. There is also a McDonald’s and Rubios all with in walking distance. Breakfast is free at the hotel, bacon; powdered eggs and other pastry’s (bagels).

    Stayed in April 2023

  • Reviewed: April 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Pet-friendly
    • Stayed 1 night
    • Submitted from a mobile device

    An attendant in the morning was a little rude. we booked two nights.. they didn't replace the towel or the products they make available to the guests.

    great location .. comfortable room with blackout window, great for those who want to rest. very good breakfast too.

    Stayed in April 2023

  • Reviewed: April 17, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location is near the hwy. We could here loud music and the walking noises from the room above us. There were kids screaming in the middle of the night.

    Staff was absolutely nice! We asked for new towels on our second day and they immediately handed them out.

    Stayed in April 2023

  • Reviewed: April 16, 2023

    7.0
    Good hotel at its price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The parking lot is small, come in late at night, there might be issue of parking. The elevator is slow, staying on the 3rd floor will be an issue with family. The room is quite small for a family of 4 to travel in. Staying only 1-2 nights are ok but longer may present some space issue.

    The location was great, next to the road with easy access. The breakfast was ok, typical with the price. The room was Ok with TV and table for eating/relaxing.

    Stayed in April 2023

  • Reviewed: April 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Need to improve sound proof

    Stayed in April 2023

  • Reviewed: April 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 6 nights

    the wifi connection was not good

    room, comfortable clean and good breakfast options. Staff pleasant and responsive

    Stayed in April 2023

  • Reviewed: April 10, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not to much space in the room

    Very kind and helpfull staff. Gina, Nicolas at the front desk, and Malea at the breakfastroom. Thanks guys👍👍

    Stayed in April 2023

  • Reviewed: April 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I've been there for 4 night and they cleaned my room once

    Room

    Stayed in April 2023

  • Reviewed: April 7, 2023

    8.0
    Comfortable stay but noisy walking upstairs
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Very noisy upstairs people, you can hear them walking around at the most inconvenient times like middle of the night and early morning. It is very annoying and disturbs our sleep. No toaster in breakfast room had to eat bread cold. No housekeeping staff made up our room the 3 nights we stayed.

    Strong wifi, free parking, yummy breakfast, ref and microwave in room, friendly reception staff. We had a comfy sleep except for the noise upstairs.

    Stayed in April 2023

  • Reviewed: March 24, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    Clean room

    Stayed in March 2023

  • Reviewed: March 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough ada rooms. We were put on 2nd floor with wheelchair. Trashcans put in aisles so wheelchair dis not fit passing by

    Nice room for the value

    Stayed in March 2023

  • Reviewed: March 16, 2023

    6.0
    Noise
    • Leisure trip
    • Family with young children
    • Queen Room - Pet Friendly
    • Stayed 2 nights
    • Submitted from a mobile device

    Noise...hear every toilet flush and every shower. Nooooo sound proofing.

    Clean..staff

    Stayed in March 2023

  • Reviewed: March 15, 2023

    7.0
    Convenient, small but did the job.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Floors were dirty in the room. My feet were gross after my shower from walking around.

    Location was good. Parking wasn’t the best. The room was very very small.

    Stayed in March 2023

  • Reviewed: March 9, 2023

    7.0
    Good, great location.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    We experienced a power outage in the room and when a contacted front desk, the girl told me "I'm busy right I'll get to you at soon I can" and hunged up right away.

    Breakfast was good.

    Stayed in March 2023

  • Reviewed: February 22, 2023

    7.0
    WAS GOOD, STAFF WAS FRIENDLY, ROOM WAS CLEAN
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    FRONT DESK

    Stayed in February 2023

  • Reviewed: February 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room - Pet Friendly
    • Stayed 7 nights

    Room was small

    Stayed in February 2023

  • Reviewed: January 17, 2023

    8.0
    good, clean, easy
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    morning desk person was not so helpful to my husband the cards kept not working

    Andrew was fantastic and helpful

    Stayed in January 2023

  • Reviewed: December 16, 2022

    7.0
    it was good but the black out was not fun.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking lot is awful and the restroom is huge compared to the actual room part where the bed is but it’s doable. the absolute worst part is there was a PLANNED blackout that we were unaware of, and when we got to the check-in desk, they gave us glow sticks and said that we could go stay somewhere else if we didn’t feel comfortable with it however, I don’t know how that would’ve been feasible price wise and it was already done and set with this hotel, so it was kind of a bummer that we had no other option besides stick it out and it got really hot in the room during the black out and they said as a courtesy, they will not charge a the REFUNDABLE deposit do to the black out which I find rather inconsiderate, considering we would’ve gotten the deposit back anyways for the damages that would not have been done so I do feel like something better could have been done about that. Just found it rude/annoying how they didn’t let us know before hand.

    I liked the location,close to the beach and restaurants,clean room and bathroom and yummy breakfast that was included.

    Stayed in October 2022

  • Reviewed: November 29, 2022

    7.0
    Great family vacation will return 👌 🙌 👍
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The walkways upstairs are a lil narrow

    The location and how accommodating the staff was

    Stayed in November 2022

  • Reviewed: November 12, 2022

    7.0
    staff was nice and met the few needs I had
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pet-friendly
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    the location was great. close to where my event was taking place

    Stayed in November 2022

  • Reviewed: October 24, 2022

    8.0
    Everything you need.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn’t the cleanest. Low quality towels. Was really noisy with lots of honking in the morning. High humidity. Housekeeping only available every two days.

    Amazing staff. Jordan and Andrew were very friendly and helpful. We also loved the breakfast options and the lady there who was making waffles for everyone. Onsite laundry wasn’t necessary for us but definitely a plus.

    Stayed in October 2022

  • Reviewed: October 20, 2022

    6.0
    Cheap and cheerful hotel but needs a little more TLC.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Half the pillows were lumpy and uncomfortable, the others were flat. Air conditioning was LOUD, rooms looked tired and worn. Towel bar needed in bathroom or a hook on the back of the door.

    Bedding was clean. Fridge in the room appreciated. TV worked well.

    Stayed in October 2022

Showing 76 - 100

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