The location of our room was no what was represented in the pictures. We had no view, it was dark/ no natural light, it smelled like moth balls

Stayed in September 2023

Liked it all

Convenience to many activities and the bus system was so helpful!

Stayed in June 2023

Stairs. Lots of stairs with the parking lot across the road. I stayed on the 3rd floor with no elevator.

Quiet, roomy, well equipped kitchen. large TV, good WIFI.

Stayed in August 2022

great facilities, very close to skiing.

Stayed in March 2022

The only thing that bothered me was the noise from other apartments - there is no isolation between units, so you can hear all the neighbors (even if they are not loud). So if it's an issue for you, it's not the best place to stay.

Beautiful, freshly designed space, very convenient ski-in / out location, super friendly staff, pick up with the hotel shuttle from the airport, everything you need in the kitchen type of place. Minor details like smart TV, kitchen stuff, hot tub & swimming pool were really amazing.

Stayed in January 2022

We could hear our neighbors above us.

The studio was nice and it was fairly large. It had new carpet and fairly new furniture. We like the separate toilet and shower from the sink and large vanity. We did not take advantage of the hot tub, but it was very close to our studio.

Stayed in October 2021

I tried to drop 1 of my 3 night stays about 10 days prior but just past the Sept. 6th deadline. My daughter works for the Aspen Music festival and didn’t know her work schedule in early July. She found out in Sept. that she could take off 2 days for us to go to Utah. I was willing to pay a $50.00 charge for canceling the 1 night, but to pay an entire night is ridiculous and not fair. People’s lives change for “very good, valid reasons”. But then again, it’s a business, it’s Aspen and it’s ALL ABOUT THE MONEY!!! Also, I was not happy about the $80.00 damage charge that should be refunded. I never had to pay that anywhere and I have traveled extensively!! Now I have to remember to check my credit card for that. I probably will not stay here again. I will tell people about these issues and how massive it is, making it difficult to get around.

My suite and proximity to the Mall.

Stayed in September 2021

There was construction going on right outside the door so the hot tub and pool facilities were not available. Bed was jammed into a very small space and also not comfortable.

It was ok for purpose of trip. Place was clean. Location also ok.

Stayed in September 2021

There was no hand soap or bar soap to be found. That was not good. Bed was on the hard side. A mattress topper would help.

Location, kitchen, pool and hot tubs,

Stayed in August 2021

The tv did not work. We had to unplug it every time we wanted to watch it. The room has not been updated in years. Looks beat up. Shag carpet, the kitchen cabinets doors are bubbled on the edges And peeling, when you open the drawers the drawer falls out. Lights in the living would not come on or bulbs burnt out. The stove outdated and push button not even sure how to use it. I am 5 3 and the shower head was very low. I know the staff cleaned the room the outdated ness makes it feel not so clean.

The location. The outside area is beautiful. Easy access to the village. Beauty all around. The cleaning lady so very nice.

Stayed in August 2021

I was difficult finding the receptionist to get in. Some guidance would have been great, another couple who was staying g there told us where to go

Great location! Spacious

Stayed in August 2021

Toilet seat broken, construction next door that started at 7 AM, only 4 place settings of kitchen ware, no air conditioning and no elevator.

Roomy, clean and good quality furniture.

Stayed in July 2021

Where to pick up keys was confusing

Stayed in July 2021

No AC

Having kitchen,living room and view.

Stayed in June 2021

Weather was very warm and just single portable fan for a family was not sufficient. Spent sleepless nights

Location of the hotel is awesome!

Stayed in June 2021

Aspen wood was gross! Smelled horrible like must and chemicals. Honestly also looked like a dump. I’d never stay there. We moved to Tamarack by Hyatt and were very pleased.

Staff were awesome and took care of our lodging issues so fast. Our room smelled like must and was such a dump. The staff switched us to a different location where we were so happy!

Stayed in September 2023

Don’t recommend. I paid $250/night for a room that wasn’t properly cleaned even. I found a hair in my bed the second night I was sleeping (and it’s not mine, I’m blonde with long hair), the fitted sheets were too small for the bed and kept snapping off all night, and there was trash on the floor. May not sound like a big deal but not if you’re staying at a place that charges this much. The place smelled like BO when I got in. Units have no AC and only one flimsy button lock on the front door, that doesn’t feel very safe. The closet door was broken as well. And to top it all off, the check out time is at 10 am and I had maid service banging on my door at 9 while I was still in bed resting after a long day of work. Take your money elsewhere, not a good place

The location was nice

Stayed in June 2023

I know staying between Christmas and New Years is expensive, but you have just about priced yourself out of what I am willing to pay. I was greeted tepidly, to say the least, by the Hyatt front desk staff. I was promised a deluxe two bedroom two bath condo in Aspenwood which we were given. It was a great location and we have stayed at the Aspenwood many times in the past. For the cost of the Condo, I expected more. The ice maker was broken in the 1980s refrigerator. The recliner chair was broken. Both hot tubs were not working properly at different times during our stay.The cost to park was jacked up above what Booking.com quoted. I asked for a top floor condo, which was not used all week probably because of the costly nature of the rental, but was refused. We love this place, but you can do better.

The location is excellent, short walk to the slopes. The Aspenwood Condos are spacious and we really love the gas fireplace. The rooms are well equipped with just about everything you need. The Snowmass Village is just a short walk down the hill. I highly recommend Gene Taylor for ski rentals! The skiing is amazing with well groomed slopes from beginner to expert. The complex has two hot tubs (I really needed this after a long day of skiing), a sauna, and work out facility.

Stayed in January 2023

Very loud furnace

NA

Stayed in September 2022

False advertising and total misrepresentation of the actual room I would be getting. I don't think it's right for you to sell a room using pictures of a room with completely different and modern accommodations and finishes.

Stayed in September 2022

There was construction happening at the condo building across fall road. We were woken up on Saturday at 7 am to loud construction and then kept up each night (Friday and Saturday) by the construction workers staying at those condos. They were throwing parties until 4 am and invited other people over. We filed a noise complaint and it was better but there were still people wandering outside of our window until 4 am.

Full kitchen and big living area!

Stayed in September 2021

A little bit far from Aspen.

Excellent location. Excellent transportation to-from Aspen

Stayed in August 2021

There were not any instructions on where to go or how to check in. Spent 45 minutes upon arrival getting it figured out which was incredibly frustrating after a long day of travel.

Stayed in July 2021

Our rental was lovely, spacious, clean, well equipped. Aspenwood is lovely. Staff was nice. Hot tub & pool pretty. Gas grill was convenient. No complaints.

Stayed in July 2021