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  5. Reviews of Manchester Inn & Suites

Reviews of Manchester Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

20 Taylor Street, Manchester, CT 06042, United States of America

#8 of 8 hotels in Manchester

Guests' Choice

Review Score

Based on 495 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7.0

  • Location

    7.8

  • Facilities

    6.3

  • Staff

    7.5

  • Value for money

    7.1

  • Free Wifi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 8, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    In the midst of renovation, lots was off: no hangers, cover worn off desk chair. Marker scribbles on light shades. Breakfast (thin offering) "creamer" was a jug of 2% milk on the counter.

    Good price, bed was comfy. Front desk clerk was friendly. Lobby seating looked comfy.

    Stayed in April 2024

  • Reviewed: January 25, 2024

    7.0
    It’s okay. Nothing great nothing bad
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite with Two Queen Beds - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not desirable. Dingy needs upgraded rugs, wall paper, paint. Couldn’t park by room. Wasn’t plowed.

    Has Potential. Spacious. Like room set up, full refrigerator, bed, dining room, living room with a pullout sofa jacuzzi tub.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    All of the settings

    Stayed in December 2023

  • Reviewed: November 2, 2023

    7.0
    it was a great stay!
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    the staff was very helpful and friendly!!

    Stayed in October 2023

  • Reviewed: October 12, 2023

    7.0
    It was a good hotel for a great value. Would stay again.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Bed was clean the floor was cleanish if it was just me that would have been ok but I had a toddler with allergies with me and she had a runny nose the whole time

    It was a good deal.

    Stayed in October 2023

  • Reviewed: July 26, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Exercise room was pathetic,broken equipment

    Cheap convenient

    Stayed in July 2023

  • Reviewed: July 16, 2023

    5.0
    The hotel was outdated
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel was outdated the bed was uncomfortable and the place need to be updated

    Stayed in July 2023

  • Reviewed: June 30, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Very dated, old decor, unclean carpets, in desperate need of money injection and updating. Housekeeping did not attempt to freshen room in 3 night stay, walls thin, able to hear next rooms tv/snoring, fridge noisy all night so I unplugged it, bedding visually clean but undressed. You get what you pay for.

    Good location to amenities nearby and highways. Bathroom clean. Staff friendly on arrival and checking out. Bed wonderfully comfortable.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    Location was fine and convenient. Facilities are a bit old.

    Stayed in May 2023

  • Reviewed: February 3, 2023

    5.0
    Ok, considering the price paid.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights

    Entire hotel needs updating.

    Breakfast was passable. Bed was good size

    Stayed in January 2023

  • Reviewed: November 15, 2022

    7.0
    Pleasent. Nice area close to the interstate and other shopping and eating options.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    It is an older facility and wallpaper was coming off in two of the corners. That is the only negative I can think of and is not a game changer for me staying there again.

    Location was convenient for what I needed to get done. Staff was awesome. The first night I realized I had no coat hangers. Within 30 minutes a gentleman, I cannot remember his name, was there with coat hangers. He was very friendly and positive.

    Stayed in November 2022

  • Reviewed: November 15, 2022

    7.0
    Was okay bed was comfotable.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was aleakin the bathrrom and water was all by the toilet.

    Liked the spacious roomand bathroom.

    Stayed in November 2022

  • Reviewed: October 18, 2022

    5.0
    Not the quality of hotel we prefer. Would not return there; safety lock on door broken
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    very dated, hall carpeting and elevator dirty, curtains all wrinkled and hems torn in some places. No napkins at breakfast, vending machines mostly empty or out of order, no Kleenex in room, soap too small

    friendly clerks at desk

    Stayed in October 2022

  • Reviewed: October 17, 2022

    7.0
    we were there briefly. just slept and left.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Halloween decorations

    it was ok and there were lots of Halloween decorations all over. could have done without all that crap.

    Stayed in October 2022

  • Reviewed: October 13, 2022

    7.0
    The rooms were clean although very dated. For the pe
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The carpet in the hallway on the 3 rd floor was a trip hazard. Too many wrinkles. The breakfast area was supposed to be open 7-9am. On our Sunday which was last weekend it wasn’t open by 0830 so we went to IHOP instead.

    The Halloween decorations were fun. The staff at the front desk were friendly. The rooms were clean.

    Stayed in October 2022

  • Reviewed: September 30, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    The key card was difficult to use. Many guest had issues with getting into their hotel.

    The location was good. Only 15 minutes from Hartford. Providence RI was only an hour and half away.

    Stayed in September 2022

  • Reviewed: September 18, 2022

    7.0
    Reasonable choice for the area
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    Breakfast bag was kind of scant: bottle of water, pack of Capri Sun, small breakfast bar, cookie pack, 2 pancakes. I stayed 2 nights, my room wasn't cleaned during the first day. Would only have been an issue if I'd used up soap or the like.

    Hotel building very solid, couldn't hear anything from adjoining rooms. Occasional noise through the door from the hall, but nothing excessive. Convenient to I-84 ramps but out of range of highway noise.

    Stayed in September 2022

  • Reviewed: September 18, 2022

    6.0
    It was a convenient stop for a short stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fire alarm went off after my morning shower. The breakfast was horrible. I had expected a real breakfast not a breakfast snack in a bag. Also , you could have had a sample of toothpaste in the bathroom

    good distance to my next destination of New Jersey. This was half way to my sister’s house

    Stayed in September 2022

  • Reviewed: September 18, 2022

    6.0
    Convenient location, good value, okay but below average
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When we arrived on a Friday afternoon, there was a strong odor of marijuana. The hotel website still advertises breakfast buffet, but the breakfast area is closed and instead you get a bag with a small granola bar, rice krispy treat, mini pancakes and capri Sun fruit punch . They don’t even offer coffee in the lobby. The rooms are fine , beds comfortable, good size, mini fridge and microwave, but desk chairs and desk/dressers were worn and shabby.

    Location was convenient for the family wedding celebration we attended. It was close to beautiful Wickham Park, very nice playground at North West Park, Big Y supermarket short walk away. Beds were comfortable. Desk clerk and housekeeping staff were helpful. Price was very reasonable- half of what our relatives paid at a nearby hotel, so a good value.

    Stayed in September 2022

  • Reviewed: September 17, 2022

    5.0
    Disappointed
    • Business trip
    • Solo traveler
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I've been staying at this hotel for months (working in the area). I like the location, it saves me a lot of money, the beds are comfy, and the staff are great. After a really long week I decided to spend the extra money and get the suite with the whirlpool tub. I get to the room and find an "out of order" sign on the tub. The only reason I booked that room! I called the desk and was told that the hot water line wasn't working and nobody could come until the next day. I got an apology. No refund for the extra money I paid specifically for the whirlpool tub. No offer to switch rooms. Just "yea, sorry". Really disappointing.

    Staff is always super friendly and comfy beds. Good location. Great price

    Stayed in September 2022

  • Reviewed: September 7, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was okay alot of stains on the carpet and the wallpaper was peeling in spots.

    The price was very good I only stayed for one night to get some sleep so for my needs the price was a good value.

    Stayed in September 2022

  • Reviewed: August 28, 2022

    5.0
    inexpensive but you get what you paid for
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it’s old and needs complete remodel

    location is great with a great Irish bar right across the street. very reasonable price

    Stayed in August 2022

  • Reviewed: August 15, 2022

    5.0
    Decent room, depressing hotel
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Depressing decor. The place feels trapped in a sad time warp. I had the impression that it has not changed in 20 years. The TV was a tube TV at least ten years out of date. The furniture is old, with dark wood that is not in keeping with general preference for bright, light wood these days. The hallway was dingy and smelled of spilled beer. The smell may have been a temporary problem, but the dinginess is not.

    Room was OK, everything was functional (TV, WiFi, shower, hot water, bed, etc.).

    Stayed in August 2022

  • Reviewed: August 10, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    No Continental breakfast

    Relaxing and quiet

    Stayed in July 2022

Showing 1 - 25

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