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  5. Reviews of Best Western Naples Inn & Suites

Reviews of Best Western Naples Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2329 9th Street North, Naples, FL 34103, United States of America

#32 of 47 hotels in Naples

Guests' Choice

Review Score

Based on 1105 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2024

    8.0
    Great value with location close to everything
    • Leisure trip
    • Couple
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Room decor was aged.

    Location, grounds, pool

    Stayed in April 2024

  • Reviewed: April 20, 2024

    7.0
    Great stay, close to everything!
    • Leisure trip
    • Family with young children
    • King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Older rooms are pretty dull but they have very comfortable beds so that makes up for it. :) You must watch your step here, there is alot to look at and I've seen people trip because of the steps all around the property. Just a helpful tip!

    I have stayed here twice. My advice is ask for a renovated room with the pool up front so you are in a nicer room and have access to breakfast 😉 Breakfast is worth it! They do a great job all around! I would stay here again. I also live in Naples and have stayed at other places and this one has the best tranquil feel....green landscaping, with koi ponds everywhere.

    Stayed in February 2024

  • Reviewed: April 19, 2024

    7.0
    Very nice staff. Super location. Loudermilk Park and beach close by and with comp shuttle awesome.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Just ok selection of food. Very nice servers. Nice outdoor location, but tables should be wiped down. Some decking raised (trip hazard) and some broken deck slats (chair leg drop offs)

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Amazing tropical lushness, looks like a far-away locale.
    • Business trip
    • Couple
    • King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Our room, which wasn’t renovated yet (but scheduled to be?) didn’t have a table or desk and a chair - which was pretty important if you’ll be doing any sort of lengthy computer work during your stay. Fortunately the courtyard around the pool had ample places where one could work and enjoy the tropical tranquility. But not having a table in the room (or a set of drawers so clothes could be unpacked) was definitely a miss.

    This is probably the most beautiful “tropical themed” hotel in all of Naples. The grounds and landscaping are a lush paradise of various palms and other tropical vegetation. The entire property has a look and feel of somewhere very, very exotic. Fish pools are scattered throughout the main courtyards and Tiki bar and are filled with beautiful Koi fish that are a delight to children and grown-ups alike. Tiny geckos and anoles scamper about amidst the foliage, and birds fill the air with their songs. The grounds also have fascinating artwork sculptures made of metal spaced all around the property. Everytime I went for a stroll I found something new. Other amenities include bikes to borrow and ride around through town or down to the beach (10 min ride on a bike and you don’t have to pay for parking!) and EV fast charging station, 3 laundry rooms with a washer+dryer each), an attached Resturant and bar with Valet service, two beautiful pools and hot tub spas. Seriously, this place is amazing. I wouldn’t even consider staying anywhere else when I come back to Naples.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    9.0
    Great stay clean good value
    • Leisure trip
    • Couple
    • King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful grounds beautiful spot for the breakfast

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    comfortable bed, nice room with floors and a balcony with pool view. I really loved it and didn’t want to leave. Just
    • Leisure trip
    • Solo traveler
    • King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the pool area at night is not well lit at all and has a few dangerous ledges that you can’t see all around the pool area. I tripped on and almost fell flat on my face. I also felt nauseous and sick that night -- only ate 1 thing that day that was probably safe so i hope they are keeping the water in the hot tubs and pools clean because if not it can make people sick.

    beautiful grounds and pools

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    A family-friendly hotel at a reasonable price for Naples
    • Leisure trip
    • Family with young children
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 5 nights

    The beds were a little bit soft and when we arrived they told us they had no record of our reservation.

    Breakfast by the pool was very nice. The hotel is located in a good location, not far from the historic center and close to the beach, shopping centers and the highway. We appreciated the beach shuttle. Overall, the staff were very courteous and friendly.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    7.0
    Jason and his colleague saved the day
    • Leisure trip
    • Family with young children
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 7 nights
    • Submitted from a mobile device

    Checked website and called before booking and told no construction, pools and hot tubs all in working order and heated. Arrive and none were heated, heaters broken. Tell the truth. Fridges broken too, sink drains clogged

    Jason and his assistant arrived and fixed the hot tub and made the stay so much nicer. He was so personable and got things done with his assistant.

    Stayed in March 2024

  • Reviewed: April 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    everything it’s good

    the pool and the suite

    Stayed in March 2024

  • Reviewed: April 3, 2024

    7.0
    I had a great stay
    • Business trip
    • Solo traveler
    • King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Short way to the beach, a lot of parking lots

    Stayed in March 2024

  • Reviewed: April 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    We stayd just for one night. It was ok for that value.

    Stayed in April 2024

  • Reviewed: March 30, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They need to put microwaves in the rooms

    Stayed in March 2024

  • Reviewed: March 30, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Grounds around pool could be neater.

    Breakfast was good. Pool was clean.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    One night stay, last minute and easy to book.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Breakfast/ staff / Easy to check out

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Bed - Non-Smoking
    • Stayed 2 nights

    Needs more space to accomodate clothing

    Nice and clean room

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    We loved it & I would definitely stay there again. Every single staff member was extremely friendly.
    • Leisure trip
    • Group
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Our room was out dated but we really had no issues. It was big and roomy with a balcony. Our sinks filled up fast if you left the water running. That was really the only issue.

    I loved the location of this hotel. I was a little nervous booking based on reviews but glad I stuck with it. You have a small side street next to the hotel, where we would walk across to Publix everyday (shopping plaza) and get snacks, water, a fresh sub to take to the beach. They also have a Starbucks in the Publix so we would get a coffee each morning. The beach is 1.40 miles from the hotel. A perfect location to walk, run, or bike to the beach. You follow the residential street all the way around to the beach. The hotel was in a perfect location to the beach, and in between north Naples & downtown Naples. Uber rides were about $14 either way and about $8 from the beach to the hotel. We never took the hotel shuttle because of their limited hours of drop off/pick up (9, 12 & pickup at 3).

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights

    No chair in the room. The rooms have large, beautiful sliding doors with screens that open to the pool area. This is lovely, but means that if you are on the first floor, you must lock the sliding doors at night and forgo fresh air.

    Wonderful breakfast, beautiful grounds, good location for going to beaches, can walk to restaurants, a mall and Walgreens.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Great stay and location. Would recommend
    • Leisure trip
    • Couple
    • King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Floor in room needed to be cleaned better

    Location, pools

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Satisfying
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights

    There is no desk and chair in the room. There is extra space for it but the armchair in the corner could be taken out and a little desk put there. It would be more useful. Also there is a need for a toilet brush. There is no lighting in the room apart from the bedlam.

    Nice pool and garden area. Quiet room facing the pool.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Overall a very nice stay
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    When we arrived they did not have the room that we had booked with booking.com….king with sofa…We were however upgraded to a king with a full kitchen(wich we did not use ). No housekeeping , however ,our garbages were removed daily.No ice bucket…Our safe in our room was closed when we arrived and management did not know how to unlock…it seems like new management..

    Free Breakfast outside by the pool every morning was very pleasant Great location ,the site is closed to a Publix, is only a few milles from a lovely beach and restaurants on the waterfront.Parking on the site was free.Quiet AC that performed well.2tv one in master and ,the other in living room .Large fridge with freezer. Comfy beds. Unit very cleaned.Friendly staff, mostly Spanish .

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    We were charged for our room even though I showed that we had paid already. I’m still waiting for my charge to be refund
    • Leisure trip
    • Couple
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot tub did not work. Towels were not easily available. The room was poorly lit. A table and lamp by the chair would go a long way to make the room better.

    The courtyard was beautiful and the pool was clean. The breakfast was good.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    The sun was shining and the temperature was warm
    • Leisure trip
    • Couple
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 11 nights
    • Submitted from a mobile device

    This. Is our 4th stay at the property and it was not as previously enjoyed. Our room was on the 2nd floor and the lift was out of order, we were not told that and expected to car our bags up! The plumbing was a bit unstable We were told no housekeeping but then there was, never sure when some may show up. Pool towels were never at the pool

    Very good

    Stayed in March 2024

  • Reviewed: March 16, 2024

    7.0
    First impressions disappointing but did improve!
    • Leisure trip
    • Family with young children
    • Queen Suite Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Bedroom decor very dated. Grubby carpet that needed to be got rid of. Grumpy man on check in.

    Great breakfast by the pool. Comfortable beds. Spacious room. Most staff friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    No poolside bar. The tiki hut used for breakfast buffet could easily been used as alcohol for a Happy Hour/evening bar. Also could have had music playing poolside. Breakfast buffet could have has a little more variety.

    Location, pools, room was comfortable. The gardens around the hotel were giegeous! Breakfast buffet poilside.

    Stayed in March 2024

Showing 1 - 25

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