1240 East Chain Of Rocks Road, Pontoon Beach, IL 62040, United States of America
#3 of 5 hotels in Pontoon Beach
Guests' ChoiceBased on 119 hotel reviews
6.3Cleanliness
7.0
Comfort
6.9
Location
7.3
Facilities
6.6
Staff
7.6
Value for money
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 4, 2023
Kirsten
United States of AmericaThere was no milk available at breakfast. When I inquired I was told it would be 30 minutes before they would have any. The apple juice had bits of brown gunk in it. The pool has not been open for over a year.
The upgrades are wonderful and modern. We stay here a lot and it is a great price.
Stayed in October 2023
Reviewed: October 9, 2023
Amy
United States of AmericaI definitely did not like the surprise $50 refundable fee for the room incase something was torn up. I mean I understand the reasoning, but I was not going to be there long enough to hurt anything and now they are holding my money hostage until the bank gives it back. There were not many choices for breakfast. the plastic silverware they had there was ONE spoon when I went down. How does one put cream cheese on a bagel with a fork? For someone who isn't allowed much sugar they definitely need better options.
the room seemed to be semi clean. there were towels in the bathroom without having to ask for extras.
Stayed in October 2023
Reviewed: October 7, 2023
Anesca
United States of AmericaThe staff
Clean room
Stayed in October 2023
Reviewed: September 20, 2023
Michael
United States of AmericaRoof over pool falling in and pool empty
Room was not cleaned and had to go to front office for towels
Stayed in September 2023
Reviewed: August 26, 2023
David
United States of AmericaHoles in the comforter, floor was JUST mopped and slightly slippery
Very nice, easy check in
Stayed in August 2023
Reviewed: August 6, 2023
Charlie
United States of AmericaThe lady when we checked in was very nice the lady at check out wasn’t near as friendly. Our room didn’t have wash clothes the tub wouldn’t drain without putting a cloth on the handle and the tv wouldn’t turn up. The room was clean and the beds were good. Good value for price
Stayed in August 2023
Reviewed: July 30, 2023
Jose
United States of AmericaCleaning ladies throw away ur food even if you still booked for the day!! I did get reimbursed. They just need to pay a little more attention
Location
Stayed in July 2023
Reviewed: July 30, 2023
Jodi
USAobviously someone peed right outside the front door overnight 🙄
location was very convenient
Stayed in July 2023
Reviewed: July 23, 2023
Leslie
United States of AmericaHard boiled eggs or yogurt as breakfast options would be nice.
The location felt safe. The renovations created a really crisp and clean space. The breakfast was perfect for my child, as he can eat a carbohydrate loaded breakfast. The front desk employee was super helpful and friendly.
Stayed in July 2023
Reviewed: February 19, 2023
Matt
United States of AmericaPeople running around the hotel & they made a mistake at the checkout making me buy two days
Location
Stayed in January 2023
Reviewed: November 2, 2022
Brenda
United States of AmericaBreathtaking deodorant smell in hallways .
Nice staff, pet friendly. Clean
Stayed in October 2022
Reviewed: November 2, 2022
Brenda
United States of AmericaOverpowering smell of air freshener/carpet cleaner in hallways
Pet friendly. Clean.
Stayed in October 2022
Reviewed: May 15, 2022
Lashonda
United States of AmericaRefrigerator leaking[Dead bugs on sheets toilet seat and toilet very dirty jetted tub made more noise then jetted out water. Staff did clean room up and change my bed sheets.
Value
Stayed in May 2022
Reviewed: April 24, 2022
Joshua
United States of Americapool wasn’t clean and bed was uncomfortable
the staff was helpful and polite the facility was clean. oh the shower was amazing
Stayed in April 2022
Reviewed: July 1, 2021
Ticey
United States of AmericaIt wasn’t until I got there, and saw the sign, that I realized it was a Motel 6. Yes, there was a pool, and the room had a jet tub(lovely) IDK, 200$ for one night seemed steep. Otherwise My stay was pleasant.
The staff was above, and beyond friendly, and helpful.
Stayed in June 2021
Reviewed: June 27, 2021
Guest
United States of AmericaThe rooms weren’t cleaned very well, we had to go buy our own bleach wipes and clean everything in order for us to stay the night. The bathroom didn’t have toilet paper and there was crumbs in all the corners. The hallways smelled like smoke even though they dont allow smoking. The pool water was also COLD. I wasn’t expecting it to be hot tub warm or anything but it was so cold it was almost numbing.
The guy who checked us in at night (6/25) was awesome! He actually communicated with the guests and wasn’t trying to hide out behind the front desk. The location was okay! There was a CARNIVAL close by While we were there! And stores in case you need to go buy some essentials.
Stayed in June 2021
Reviewed: May 16, 2021
Denise
United States of AmericaOur room smelled of smoke And it was non smoking and the sound from the room above was very loud
Close to campus
Stayed in May 2021
Reviewed: March 27, 2024
Ursch
United States of AmericaI didn't like that the smoke detector was beeping and the front desk guy told us that we were just going to have to deal with it until morning when the maintenance guy could come and would not refund us our money or give us a different room because there was a problem with that room
Stayed in March 2024
Reviewed: February 1, 2024
Charlie
United States of AmericaThe staff for confrontational and argumentative I asked for a wake up call I get to the road there was no phone I also had no blanket when I asked for him he said they were in the washer when I asked for one other room that was to be rented at the time you said you wouldn't do that I didn't get a blanket until almost 11:00 that night
jacuzzi kind of work and it was close to my house
Stayed in December 2023
Reviewed: November 6, 2023
Blanca
United States of AmericaNo courtesy water bottle..that's all
Clean and friendly service
Stayed in November 2023
Reviewed: October 17, 2023
Hannah
United States of AmericaPeople were camping out outside and riding motorcycles around the motel all night. Took 5 minutes to be helped by front desk worker.
It was clean and organized.
Stayed in September 2023
Reviewed: October 9, 2023
Torrince
United States of AmericaEverything
Stayed in October 2023
Reviewed: September 18, 2023
Anthony
United States of AmericaUpon check-in, I requested a 1st floor room for health reasons since there was no elevator. I was denied. My co-worker checkin in about an hour after and was puzzlingly granted a 1st floor room.
The hotel was clean and inviting and in a great location.
Stayed in September 2023
Reviewed: September 16, 2023
Cheryl
United States of AmericaTakes pets
Stayed in July 2023
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