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  5. Reviews of Red Lion Inn & Suites Pontoon Beach

Reviews of Red Lion Inn & Suites Pontoon Beach This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1240 East Chain Of Rocks Road, Pontoon Beach, IL 62040, United States of America

#3 of 5 hotels in Pontoon Beach

Guests' Choice

Review Score

Based on 119 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.9

  • Location

    7.3

  • Facilities

    6.6

  • Staff

    7.6

  • Value for money

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 4, 2023

    7.0
    Worth it
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no milk available at breakfast. When I inquired I was told it would be 30 minutes before they would have any. The apple juice had bits of brown gunk in it. The pool has not been open for over a year.

    The upgrades are wonderful and modern. We stay here a lot and it is a great price.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I definitely did not like the surprise $50 refundable fee for the room incase something was torn up. I mean I understand the reasoning, but I was not going to be there long enough to hurt anything and now they are holding my money hostage until the bank gives it back. There were not many choices for breakfast. the plastic silverware they had there was ONE spoon when I went down. How does one put cream cheese on a bagel with a fork? For someone who isn't allowed much sugar they definitely need better options.

    the room seemed to be semi clean. there were towels in the bathroom without having to ask for extras.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    6.0
    The hotel is nice but the front desk staff are rude
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds Pet Friendly
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff

    Clean room

    Stayed in October 2023

  • Reviewed: September 20, 2023

    5.0
    No made service
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Roof over pool falling in and pool empty

    Room was not cleaned and had to go to front office for towels

    Stayed in September 2023

  • Reviewed: August 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Holes in the comforter, floor was JUST mopped and slightly slippery

    Very nice, easy check in

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The lady when we checked in was very nice the lady at check out wasn’t near as friendly. Our room didn’t have wash clothes the tub wouldn’t drain without putting a cloth on the handle and the tv wouldn’t turn up. The room was clean and the beds were good. Good value for price

    Stayed in August 2023

  • Reviewed: July 30, 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleaning ladies throw away ur food even if you still booked for the day!! I did get reimbursed. They just need to pay a little more attention

    Location

    Stayed in July 2023

  • Reviewed: July 30, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    obviously someone peed right outside the front door overnight 🙄

    location was very convenient

    Stayed in July 2023

  • Reviewed: July 23, 2023

    7.0
    Simple, safe and satisfied.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Hard boiled eggs or yogurt as breakfast options would be nice.

    The location felt safe. The renovations created a really crisp and clean space. The breakfast was perfect for my child, as he can eat a carbohydrate loaded breakfast. The front desk employee was super helpful and friendly.

    Stayed in July 2023

  • Reviewed: February 19, 2023

    6.0
    Pontoon beach hotel
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    People running around the hotel & they made a mistake at the checkout making me buy two days

    Location

    Stayed in January 2023

  • Reviewed: November 2, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Breathtaking deodorant smell in hallways .

    Nice staff, pet friendly. Clean

    Stayed in October 2022

  • Reviewed: November 2, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Overpowering smell of air freshener/carpet cleaner in hallways

    Pet friendly. Clean.

    Stayed in October 2022

  • Reviewed: May 15, 2022

    5.0
    Queen suite with jetted tub rm#112
    • Business trip
    • Family with young children
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Refrigerator leaking[Dead bugs on sheets toilet seat and toilet very dirty jetted tub made more noise then jetted out water. Staff did clean room up and change my bed sheets.

    Value

    Stayed in May 2022

  • Reviewed: April 24, 2022

    7.0
    it was fine for the one night we stayed there. some of the other guests seemed questionable but what can ya do ya know?
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    pool wasn’t clean and bed was uncomfortable

    the staff was helpful and polite the facility was clean. oh the shower was amazing

    Stayed in April 2022

  • Reviewed: July 1, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It wasn’t until I got there, and saw the sign, that I realized it was a Motel 6. Yes, there was a pool, and the room had a jet tub(lovely) IDK, 200$ for one night seemed steep. Otherwise My stay was pleasant.

    The staff was above, and beyond friendly, and helpful.

    Stayed in June 2021

  • Reviewed: June 27, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms weren’t cleaned very well, we had to go buy our own bleach wipes and clean everything in order for us to stay the night. The bathroom didn’t have toilet paper and there was crumbs in all the corners. The hallways smelled like smoke even though they dont allow smoking. The pool water was also COLD. I wasn’t expecting it to be hot tub warm or anything but it was so cold it was almost numbing.

    The guy who checked us in at night (6/25) was awesome! He actually communicated with the guests and wasn’t trying to hide out behind the front desk. The location was okay! There was a CARNIVAL close by While we were there! And stores in case you need to go buy some essentials.

    Stayed in June 2021

  • Reviewed: May 16, 2021

    6.0
    Graduation
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room smelled of smoke And it was non smoking and the sound from the room above was very loud

    Close to campus

    Stayed in May 2021

  • Reviewed: March 27, 2024

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • 1 Queen Bed with Jetted Tub
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that the smoke detector was beeping and the front desk guy told us that we were just going to have to deal with it until morning when the maintenance guy could come and would not refund us our money or give us a different room because there was a problem with that room

    Stayed in March 2024

  • Reviewed: February 1, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • 1 Queen Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The staff for confrontational and argumentative I asked for a wake up call I get to the road there was no phone I also had no blanket when I asked for him he said they were in the washer when I asked for one other room that was to be rented at the time you said you wouldn't do that I didn't get a blanket until almost 11:00 that night

    jacuzzi kind of work and it was close to my house

    Stayed in December 2023

  • Reviewed: November 6, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No courtesy water bottle..that's all

    Clean and friendly service

    Stayed in November 2023

  • Reviewed: October 17, 2023

    4.0
    Not staying here again.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    People were camping out outside and riding motorcycles around the motel all night. Took 5 minutes to be helped by front desk worker.

    It was clean and organized.

    Stayed in September 2023

  • Reviewed: October 9, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in October 2023

  • Reviewed: September 18, 2023

    8.0
    Overall good stay and would stay there again
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    Upon check-in, I requested a 1st floor room for health reasons since there was no elevator. I was denied. My co-worker checkin in about an hour after and was puzzlingly granted a 1st floor room.

    The hotel was clean and inviting and in a great location.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room Pet Friendly
    • Stayed 1 night
    • Submitted from a mobile device

    Takes pets

    Stayed in July 2023

Showing 1 - 25

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