It was odd to me that in such a nice hotel there weren’t any robes. The soap dispensers in our room were broken and there wasn’t a mini bar with anything. But really my main issue was my boyfriend had a medical emergency in the middle of the night and we needed our car from valet. There was no one out which made sense at 4 am but when I went to find someone I was yelled at by the person working there while my boyfriend was experiencing a medical emergency and it really rubbed me the wrong way. He could have said “how can I help you” versus “you can’t be here” - I simple knocked at the door to the staff area - I did not walk in. It wasn’t a good feeling.

The beach was beautiful and the rooms were beautiful too very big. 99.9% of the staff were fantastic I know they were under stress with the new bar opening that day. The pool was lovely and it really just was an awesome stay.

Stayed in April 2024

There is construction going on so hard to relax on the beach or pool while construction equipment is going by and all the noise. Service was very slow at restaurant & beach. Overpriced especially during construction.

We like the private beach and views from our balcony.

Stayed in December 2023

Not well maintained, very dirty. Elevators, floors, carpet, furniture all dirty and stained.

great original design

Stayed in April 2023

The furniture was old. The bed linens were old. Chairs in room dirty

The location was beautiful. The room was not updated and furniture old

Stayed in April 2023

The facility needs further maintenance internal & external.

The location, live music & food/presentation.

Stayed in March 2023

it is not a luxury or by any mean a start 5 property. our room was terribly outdated and dirty. shower had mildew all over. even after i complained and was told it was going to be deep clean, it never was. broken tiles on the floor. mildew on night table between glass and wood. the toilet holder was missing and just had the medal on the wall we stayed here for the beach, well was an unpleasant surprise. they large rocks lined up on front of the water, assuming for the resent storm. if you want pretty beach stay at their sister property, went there for dinner, it was smaller but much prettier.

location

Stayed in February 2023

we’ve stayed here several times getting old and not well kept

we’ve stayed here several times getting old and not well kept

Stayed in December 2022

The rooms were old and a bit run down. uncomfortable beds, small bathroom with old fixtures.

The location, the pool and beach area were the best about this property

Stayed in November 2022

dilapidated. neglected. broken.

location. nice structure

Stayed in November 2022

The hotel, is in terrible conditions, dirty, smelly, urgent need for maintenance. When we arrive it was noticeable that the complete hotel smells, they even didn't make our room! outrageous. The staff attention was AWFUL, disrespectful, sloppy, it seamed like they were doing us a favor!, it was surprising.

The view, The outside pools, and the outside areas, The Location

Stayed in November 2022

Elevators weren’t working. Tell them to vacuum the halls, add lights and pick stuff up. Staff acts like they don’t want to be there.. Weird for a Hilton. specially for that much money.

location was awesome.

Stayed in October 2022

They charged for the wifi and the elevator didn't work very dirty and they charge for the parking

pool, bed

Stayed in September 2022

Adult pool wasn't celan. The water was murky. The room wasn't serviced for the majority of the stay desoite chasing reception many times. Car parking was very expensive despite there being free parking on the other side of the road less than 100 yards away.

Location was amazing. The family pool was clean and inviting. The room was a good size, although it was an accessible friendly room

Stayed in July 2022

Room and hallway and elevators

Breakfast…location…garden…pool…relaxing space and beach

Stayed in August 2022

furniture was outdated and very dirty. couldn’t even sit on couch because of the filth. I also was disappointed at the beach area not being clear or clean. very sad and dissatisfied with the whole thing for price.

pool service

Stayed in August 2022

it’s literally right on the beach

Stayed in May 2022

Rooms need renovation

Location

Stayed in July 2022

Unfortunately while we were there, the beach was overcome by “red seaweed”, which made our “beachfront” hotel inaccessible to the beach—NO ONE was in the water. So we paid triple the price for a private beach hotel, yet we had to travel 10 minutes to a different beach everyday—that was a total bummer (not to mention, an additional expense for Ubers there and back each time). There is no shuttle service for ANYTHING. The hotel needs a lot of updating. The bathroom in the room is TINY (no more than one person can fit at a time, unless someone is in the shower stall). The carpeting in the hallways is atrocious—old, stained, and completely worn, it makes the hotel feel very sleezy, when it’s actually a nice hotel, albeit dated. Also, our bathroom was never rinsed, the same eyelash sat on the sink for days until I wiped it up. I had left it there to see if it would get cleaned, but it never did. The room never got dusted either. The only thing room service did was make the beds and MAYBE swiffer. In addition, there is only one bartender at the pool bar which is CRAZY for the amount of people who are drinking tons of alcohol daily—made the wait for drinks a little too long. The food is VERY expensive, but the portions are HUGE so you can save on your food tab by sharing with another person. I felt like we paid 5 star prices for everything but it was only a 3.5 hotel.

The location was terrific, and the view was absolutely beautiful. The staff was friendly and the food was delicious. To use the beach beds at night felt like a luxury because the star gazing and ocean breeze were lovely. I love that there was an adult pool for 18 and over, and a family pool for the little kids. We are a family of three and our son is 18 so it was nice to not constantly be surrounded by the craziness little ones bring to a pool. The pool being open til 11pm is great for people who like night swimming. Also, it’s a 10 minute walk to the bottom of Duval Street and only a 10 minute ride to the airport, which is very convenient. The hotel has everything you need.

Stayed in July 2022

Very limited dining choices. Unless this changed, I would not return. For the cost there should be more options than a beach bar with a limited one page menu.

Very attractive property with ample and easy parking.

Stayed in July 2022

In the room several things were not working : the safe, the phone in the room and the hot water some times (maybe I was not using the shower properly). It was not 100% clean and everything in the room was old. The facilities are better than the rooms in my opinion.

I really enjoyed a lot of things. Staff was amazing. At the check in we were upgraded to a very beautiful suite. The patio with access to the pool was also amazing. Breakfast is very good. Location is also very good. Room is very spacious.

Stayed in July 2022

Overpriced

It was nice but the room was small for the price.

Stayed in May 2022

hotel is expensive for an old hotel

nice outside area with a beach

Stayed in April 2022

I was shocked at how run down this resort was. The room was really pretty poor for the cost. Lot's of wear and tear that should be fixed for the prices charged. We also had to call several times a day to have our room changed over. Sometimes it happened, sometimes it didn't.

We really liked the location. Close to town, but not too close. It's also nice to have a small strip of beach, which is unusual for Key West resorts. The adult-only pool was fantastic!

Stayed in March 2022

No washcloths in the bathroom. Mold in the shower. Everything closed at the resort at 9;30 pm, couldn’t get a cup of coffee. Sink in room didn’t drain. We rented a electric car and when we valeted it we asked them to charge it which we were told they would do but they didn’t.

location

Stayed in February 2022