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  5. Reviews of Castle Inn & Suites Niagara Falls

Reviews of Castle Inn & Suites Niagara Falls This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9802 Niagara Falls Boulevard, Niagara Falls, NY 14304, United States of America

Review Score

Based on 111 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.7

  • Facilities

    7.3

  • Staff

    8.0

  • Value for money

    6.9

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 4, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Water heater not working

    Stayed in September 2022

  • Reviewed: September 4, 2022

    6.0
    would have been better if there was hot water
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    there was no hot water tried calling front desk but there was no answer

    convenient location for why we were there

    Stayed in September 2022

  • Reviewed: September 2, 2022

    6.0
    won’t be returning there
    • Leisure trip
    • Group
    • Family Suite two Bedrooms Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    rooms old and outdated. bed spread much of been 20 yrs old, just didn’t feel clean

    location

    Stayed in August 2022

  • Reviewed: August 17, 2022

    7.0
    A typical tiny "roadside" hotel. I think previously a Roadway Hotel (so now a step down).
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non Smoking
    • Stayed 2 nights

    Booking.com said continental breakfast. They haven't had continental breakfast for 2 years due to covid. First time I've stayed in a "roadside" hotel in a very long time. It brought back memories (tiny room, tiny bath, tiny vanity, small TV). Bath tub was not very clean. Drain was severally plugged. Standing in 6 inches of water by the time shower was over.

    Pleasant office staff. Pretty good location. Not far from Niagara Falls (our destination).

    Stayed in August 2022

  • Reviewed: August 8, 2022

    7.0
    staff was nice and location was great and it was clean.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    people parking in front of your room that isn’t staying there.

    it wasn’t run down like the other motels in the area. the location was good and for the money, it was good as well.

    Stayed in August 2022

  • Reviewed: July 26, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    That after letting it be known my pick up is at 1pm on the checkout day I was informed that I should check move out of the room by 11am and hang around outside.It’s not good to say there’s breakfast and have nothing not even coffee. Let the guest of nearby restaurants they can go to . Let the office have some chairs for the guest. It makes one feel welcome whether they will use it or not. Having to stand through out for an elderly person or other in the receptionist office is not good

    There was no continental breakfast as advertised and no coffee maker in the room to make for one self. I liked the daily cleaning

    Stayed in July 2022

  • Reviewed: July 12, 2022

    6.0
    fair for the price
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    very loud from others room

    it was cheap, so I didn’t have high expectations. it was decent.

    Stayed in July 2022

  • Reviewed: September 14, 2021

    8.0
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: September 12, 2021

    6.0
    Castle Inn
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The fridge and the ac we’re making weird noises all night but it’s okay just noisy. and there were dead cockroaches on the floor. I honestly think If they just took a few hours to clean a little better this place would have better reviews. I had a stain on the blanket they gave us. Everything metal or silver in the bathroom was rusty. It wasn’t too disappointing but the cleaning people could put in a little more effort and this place would be good.

    The location was pretty good. Got the room last minute.

    Stayed in September 2021

  • Reviewed: August 23, 2021

    8.0
    Comfortable
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    good location driving is only 15 minutes to the Niagara park, comfortable rooms, and the checking process was very simple, the staff very friendly, it is not a luxury hotel but for a short stay it is very good.

    Stayed in August 2021

  • Reviewed: August 22, 2021

    6.0
    not so bad
    • Family with young children
    • Family Suite two Bedrooms Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it’s just ok but the breakfast was from 6-9 am it’s so early plus it’s doesn’t worth it the coffee is bad plus no choices with the food they only have cold eggs and muffins bread jelly and better that’s it

    it’s clean

    Stayed in August 2021

  • Reviewed: August 16, 2021

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It is a dated motel. Fair value for the money.

    Facility was clean and the staff was friendly. Only 15 minutes to the Falls.

    Stayed in August 2021

  • Reviewed: August 9, 2021

    7.0
    We had a nice stay.
    • Leisure trip
    • Family with young children
    • Family Suite two Bedrooms Non Smoking
    • Stayed 2 nights

    The room was pretty dated but clean. it worked for us. the pillows on the bed were terrible. If I would have brought my own pillow from home I think I would have slept much better. I think the price was a little high for the quality of hotel it was.

    The kids really enjoyed the outdoor pool. It was very nice and not crowded. The coffee was good and provided all day, not just at breakfast. Front desk clerk was friendly and check in was easy.

    Stayed in August 2021

  • Reviewed: August 7, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast need more choices.

    Good service, clean room.

    Stayed in August 2021

  • Reviewed: August 6, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn't like that you could hear through the walls and door. The people next to us kept waking us up.

    The rooms and pool were clean.

    Stayed in August 2021

  • Reviewed: August 5, 2021

    6.0
    Overall decent stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could have been cleaner. Bathroom faucet and shower had hair from previous stays. Rooms need a little updating

    Staff was very friendly and accommodating. Room was as expected, met basic needs.

    Stayed in August 2021

  • Reviewed: August 5, 2021

    8.0
    Value for money
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Will be good if Bfast area has couple of table and chairs

    Location was good, rooms were clean

    Stayed in July 2021

  • Reviewed: July 25, 2021

    6.0
    Mini Niagara vacay !
    • Leisure trip
    • Family with young children
    • Family Suite two Bedrooms Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms were a little outdated but for the price and the length of our stay and size of our group It worked for us room had all the essentials

    Location is awesome not far from the falls and restaurants/ stores but not in a big city. Pool was nice clean That was super nice and easy to work with.

    Stayed in July 2021

  • Reviewed: July 12, 2021

    7.0
    It was great.
    • Leisure trip
    • Family with young children
    • Family Suite two Bedrooms Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could be a little updated.

    Staff was friendly. Hotel was very comfortable, location was great and there was a shuttle to the falls. The rooms are cleaned daily and fresh towels everyday! Pool was very nice!

    Stayed in July 2021

  • Reviewed: July 11, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was out dated

    It was far from shopping places

    Stayed in July 2021

  • Reviewed: June 27, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Good location and the room was clean.

    Stayed in June 2021

  • Reviewed: September 9, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    mosquito and not cleaned

    so bad not worth staying with family

    Stayed in September 2022

  • Reviewed: September 5, 2022

    5.0
    Just ok
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I don't know

    It was clean but very small

    Stayed in August 2022

  • Reviewed: September 5, 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bugs I. Room out dated way over priced

    Wasn't offered breakfast not even coffee

    Stayed in September 2022

  • Reviewed: September 4, 2022

    10
    Thank you for your services .
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    prices in near to the Niagara Falls

    Stayed in August 2022

Showing 1 - 25

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