Curiously, the pillows are rather uncomfortable. They are too large for our taste and, consequently, too hard. We would have preferred softer ones. Pillows are one of the few items in a hotel room that are used almost constantly and we are always a little surprised when hotels trade aesthetics for comfort.

We liked the immediate proximity to the train station, which was why we chose the hotel. But once inside, we were impressed with the staff and the modern, well equipped and furnished rooms. We had a city view, which was a plus at night and early morning.

Stayed in May 2024

It is just soooo nice hotel. Everything was just perfect. Very nice and helpful staff. Position close to subway, TD Garden, only 10 min walk to the center. The view from the bed on the city is stunning! Thank. You!!!

Stayed in May 2024

The only problem in the room was the AC noise. You can not switch AC off but only to put the fan to the lowest speed, so AC works all the time. But even at the lowest fan speed you still hear its noise. Maybe the noise came from outside, not sure. But it was really annoying. For breakfast you can find a variety of meals but despite that every time I left it with the feeling of dissatisfaction. Two things really disappointed me at breakfast. The first - avocado spread is sour and spicy with some herbs inside. And the result is that I couldn't eat it despite the fact that I love avocado. Not all people like spicy food. Just plain mashed avocado with a little salt and some vegetable oil should be OK. The second problem is the egg meal. I am vegetarian and eggs are my primary source of protein. But after eating this dish I wanted to go to the restroom. On my last day I found out that the eggs were mixed with milk. And I have lactose intolerance. So, at least such things like having milk in some meal and it is not visible and obvious - it should be mentioned somewhere. In addition, it would be nice to have plain eggs in any form to eat them - boiled, fried, scrambled, but without milk. But when the egg meal is made from an unknown substance it removes the level of the hotel. In such level of the hotel I would expect egg meal made on the host and bought one.

The room is a little compact but you hardly notice that because it's very modern, stylish and inspiring. There's a big window, not always with the best view, but with a lot of light entering through it. Many channels on the TV and in addition you can cast on it the content from your smartphone. The text on the soap bottle could be confusing but it's indeed a universal gel for hair and body. The hotel starts from the fourth floor where the reception and dining room are located, and there you change the elevator to your floor. To enter the building at late hours you should attach your card to the scanner near the door. The location of the hotel is great. And just in the adjacent building you have a StartMarket supermarket with a huge amount of products. You can even connect to the hotel's WiFi inside the supermarket if you stand near the farthest wall. There's also free WiFi of the supermarket itself.

Stayed in May 2024

I loved common areas, bed, view, everything hi-tech, cute puns everywhere, mood settings on ipad, relaxed but efficient employees, lots of plugs and fast wifi

Stayed in April 2024

This stay was truly exceptional; there's nothing that could have improved it.

Central Location: Conveniently Positioned for Access Effortless Check-in and Check-out Procedures - Appreciated the 100% Digital Process Room: Impeccably Equipped, Every Square Centimeter Meticulously Planned Fantastic Decoration Enhancing Ambiance Stunning Room Views Exceptional Breakfast Selection with On-Demand Coffee Service

Stayed in April 2024

The room was super clean and although not large very well set up. The location was great.

Stayed in May 2024

Shower - body hair from previous occupant, not a good experience as I am sure you will understand.

Location good Bar and eating area excellent in and out

Stayed in May 2024

Vegetables must be added to the breakfast menu. The bed is too high.

Location

Stayed in May 2024

Ventilation system, i couldn’t turn it off

Amazing location

Stayed in May 2024

Loved the room and the lighting!

Stayed in February 2024

The floor signage was a bit weird, it might be the building though as it's popped on top of existing buildings!

The convenience in North Station, the bed is very comfy. Great common area. The breakfast was also really good.

Stayed in April 2024

Fantastic location and amazing few of the city! It’s close to all historical landmarks and food destinations.

Stayed in May 2024

We had an early arrival of a flight. We thought maybe we could check in early but that was not option.

Me and my husband stayed here for one night for a quick stop in Boston on our way to VT. This location was perfect for trying to fit in some Boston tourist things before leaving. The room was just the right size for our short stay and the bed was comfortable. We came back in the middle of the day to take a nap and the night shade blocked out all the light. We got a good 3 hour nap in! It was amazing! We also appreciated the chill lobby atmosphere while we waited to check into our room. And the staff were so kind. We also checked out but had a few hours after check out to do a few more things in the city but didn't want to take our luggage. They let us keep it there in a storage space. I would highly recommend this place if you need a good place to get on and off the subway and to hit up some touristy Boston things. Our room also had a cool view of the city and surprisingly the city noise was to a minimum. We slept really good.

Stayed in May 2024

Not a complaint, but i do hope they have a bench

Location is good. Nice view from the room even im only on 5th floor. Nice stuff for the direction and suggestion. Clean room. I do hope they have the little bench like washington dc citizen m. Easy to control everything. And it’s better to provide a cup by the basin. But the stuff did give me one when i ask for a cup of ice.

Stayed in April 2024

Little bit noisy because close to TD Arena ,

We are globetrotters, we like the adventure and culinary experience, which is why we would appreciate a varied and healthy breakfast, as for the location, simply the best in town.We will definitely come back.

Stayed in April 2024

No power points close to the bed.

Great location, felt clean and good facilities.

Stayed in April 2024

The Pillows were really good for watching TV but for sleeping for ne there to thick. There were 4 pillows on the bed I think there should of been a choice of a thickness. The thick and fluffy pillows gave me a stiff neck. Every was really Good, I'll be Back.

Everything was GREAT

Stayed in May 2024

There is nothing you can say negative about this place.

CitizenM is always and worldwide a great place to stay!

Stayed in April 2024

Cleaning staff walking into the room 09:20 when wife and I were getting dressed. Not much privacy with the toilet/shower as glass door doesn't close properly.

Rooms clean, staff friendly, pleasant atmosphere and quiet. The control panel using the iPad for the lighting, entertainment, curtains and blinds is a very good feature. The city view from the room was beautiful. The convenience of the location being so central.

Stayed in April 2024

Schedule Cleaning of the room(3rd day)

Proximity to everything (arena,shops,parks and restaurants)

Stayed in April 2024

I wish that parking was explained to us prior to arrival. Although it was close, it was not clear that you could park there for the hotel.

The location was great. Next to TD. The electronics in the room were so modern. The big window.

Stayed in March 2024

no drinks in room

the window view is terrific

Stayed in April 2024

The room is very nice, with a great view, but quite small. The location at TD Garden and North Station near Logan Airport is exceptional.

Stayed in April 2024

I wish there were options for larger rooms/ suites.

Better than the photos !

Stayed in April 2024