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  5. Reviews of Holiday Inn Columbia East, an IHG Hotel

Reviews of Holiday Inn Columbia East, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

915 Port Way, Columbia, MO 65201, United States of America

#23 of 30 hotels in Columbia

Guests' Choice

Review Score

Based on 247 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.8

  • Location

    8.1

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    6.9

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 1, 2024

    8.0
    Friendly staff
    • Leisure trip
    • Solo traveler
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything is fine

    Nice location

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No bath towels in the bathroom, had to go down to the desk and get some. not one glass or dish in the kitchen at at all. Good thing we didn't need any, or weren't staying for a week!

    Very comfortable beds, the food at the restaurant was outstanding. As was the waitress who also doubled as the cook!

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location of the hotel was good and the staff seemed nice. I didn't like that my card was charged an extra $50 for the stay. Maybe I missed that in the paperwork but I don't remember reading about that. I eventually got it back on my card though. The room itself was nice but there were minor cosmetic issues such as paint on the curtains, dented lamp, and a weird gap under the thermostat. Which wasn't a big deal but still wanted to mention it in the review. Overall a good stay!

    Stayed in February 2024

  • Reviewed: February 20, 2024

    7.0
    Good
    • Business trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness

    Location and quite

    Stayed in February 2024

  • Reviewed: November 26, 2023

    6.0
    Trip
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Location

    Stayed in October 2023

  • Reviewed: October 23, 2023

    7.0
    Nice hotel
    • Leisure trip
    • Family with young children
    • Deluxe Suite - Hearing Accessible - Non-Smoking
    • Stayed 2 nights

    I reserved the room 6 months ago for homecoming and paid over $700 for two nights. For some reason the front desk only gave us 3 breakfast tickets for 3 people for 2 mornings. Why wouldn't we get 3 tickets? 3x2 = 6. I don't know, but the two of us who didn't get breakfast the next day had to pay out of pocket. The room was nice and large because it was a handicapped room (we are not handicapped), but we had a learning curve with how things worked (shower head) and the TV. There's a switch on the wall by the door to turn on the TV. We didn't figure that out until the 2nd day. Would have been nice to have someone follow us up and explain a couple of things.

    The room was large and the beds were comfortable. The staff was nice.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    For the high price, they could have at least had some kind of small breakfast buffet but you had to pay for breakfast from the restaurant.

    Staff was friendly, pool was clean, the restaurant food was great!

    Stayed in September 2023

  • Reviewed: July 27, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Had to pay for breakfast. 12.00 IMO is too high when I already paid 170.00 for the room as a solo.

    Stayed in July 2023

  • Reviewed: May 21, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was adequately clean

    Staff

    Stayed in May 2023

  • Reviewed: May 1, 2023

    8.0
    Very Good
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fire alarm going out at 6 am

    Brandon was a great help. Check in was easy

    Stayed in April 2023

  • Reviewed: April 25, 2023

    7.0
    Everything else was nice
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee maker needed a heavy coffee cup to start it brewing. We didn't have a cup to make it start so had to hold a finger to weight it for brewing. And their was only a plastic water cup.

    Stayed in April 2023

  • Reviewed: February 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wallpaper in bathroom poorly hung Not enough towels - only one hand towel Furnishings need updating

    Very quiet room

    Stayed in February 2023

  • Reviewed: September 29, 2022

    8.0
    Great traveller lodging, especially for Teslas.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    The AC was pretty loud.

    The location was just next to a Tesla Supercharger, so it was really convenient. I got exactly what I expected: nice bed, quiet location.

    Stayed in September 2022

  • Reviewed: September 22, 2022

    8.0
    If I didn't have the jacuzzi issue, I would have given this hotel 5 stars across the board.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights

    I booked a king suite with a jacuzzi and the jacuzzi was not working properly. I let the staff know on Friday evening, and asked that it be repaired by Saturday. It didn't happen.. no one ever even knew I made a request for service. There was an upcharge for this room, and I was very upset to pay for the upcharge of something I intended but was not able to use. Management did credit me one night, but the point is I was wanting the jacuzzi for tired muscles and body after Parents weekend, and I didn't get it.

    The hotel is very clean, and the beds and pillows are extremely comfortable. Excellent location right off the highway and 10 minutes from Mizzou.

    Stayed in September 2022

  • Reviewed: August 19, 2022

    7.0
    Just okay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Toilet was rusty inside. Either warm in the room or it was freezing. No in between. Had to remember to ask for towel replacements and bed making. Lighting needs to be better outside when returning to hotel. Breakfast was not with the $13 pet plate charge. Ridiculous. Woman at the front desk working asked me everyday was I checking out when I told her everyday I was there for 4 days. That was extremely annoying. Kind of like I was being rushed out.

    I like that the hotel is off the regular path and sits by itself. Convenient to get to.

    Stayed in August 2022

  • Reviewed: July 18, 2022

    8.0
    Staff was very friendly and had recommendations for restaurants/pizza. Pleasant nights sleep.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No free breakfast. Standing puddles in pool. Stained carpet.

    It was quiet and bed was comfortable. Soft sheets.

    Stayed in July 2022

  • Reviewed: June 3, 2022

    6.0
    Overall, the stay was goodl
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast. We didn't have any there because of the thirteen dollar charge, which was very disappointing.

    There was quick check-in. The receptionist was friendly and knowledgeable. The room was clean and comfortable.

    Stayed in May 2022

  • Reviewed: May 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    no free breakfast or coffee

    mattress

    Stayed in May 2022

  • Reviewed: May 2, 2022

    8.0
    overall good stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    kind of loud

    Comfortable beds and very nice staff.

    Stayed in April 2022

  • Reviewed: April 17, 2022

    8.0
    relaxing and comfy!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    bar closed early. jacuzzi in suite needs a faster faucet, very small and slow… took forever to fill.

    Jacuzzi in suite!

    Stayed in March 2022

  • Reviewed: April 15, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    staff were nice and it was comfortable and quiet

    Stayed in April 2022

  • Reviewed: April 7, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They lost our reservation and us to other Holiday Inn

    Not a free breakfast

    Stayed in March 2022

  • Reviewed: March 26, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Will not stay here again. I asked for a receipt and the clerk told me she couldn't give me one. Won't stay here again.

    Stayed in March 2022

  • Reviewed: March 21, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights

    Hotel room needs renovation especially the bathroom The hotel only has 2 luggage carts. very inadequate Saturday the restaraunt ran out of food by 9:00

    Stayed in March 2022

Showing 1 - 25

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