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  5. Reviews of Quality Inn Mystic-Groton

Reviews of Quality Inn Mystic-Groton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

48 Whitehall Avenue, Mystic, CT 06355 , United States of America

#15 of 17 hotels in Mystic

Guests' Choice

Review Score

Based on 758 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.5

  • Location

    8.0

  • Facilities

    5.7

  • Staff

    7.4

  • Value for money

    6.3

  • Free WiFi

    6.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 2, 2024

    5.0
    Lousy
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noise, lack of staff.

    Very noisy hallway until nearly 4am!! Very loud. Staff outside smoking! No one dealing with unruly customers yelling in hallways! Went for breakfast, came bVk to our room at 10am, key had been deprogramned!! Nit sure why since checkout is 11am!?!

    Stayed in January 2024

  • Reviewed: December 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was outdated and not a lot of broken fixtures everywhere

    Good location

    Stayed in November 2023

  • Reviewed: October 17, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool closed until may

    Stayed in October 2023

  • Reviewed: October 14, 2023

    4.0
    They gave us another room but we weren’t comfortable there. Would NEVER book a room again. there
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing. Within minutes of arriving I went to the window and a cockroach scurried by. The room was smelly and the wallpaper was coming off the walls.

    Location

    Stayed in October 2023

  • Reviewed: October 9, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no way to open the Windows and the AC smelled badly.

    The staff was helpful and nice. The beds are confortable.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    4.0
    The staff was friendly but I was very disappointed by the lack of cleanliness in my room.
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    I find bugs in the bathroom both days. One was in my shower when I first arrived Friday night. The second was in the sink when I woke up the next day. My comforter also had brown stains on it as well as small burn marks which was very unpleasant.

    The staff was very nice and the gym being 24 hours was nice.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    4.0
    Scary and walls very thin. Banging of doors in am woke everyone up very early
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Mold, mold in the bathroom, very outdated bathroom and room old.

    Location was amazing, staff very nice. Stefon went above and beyond his duty to help us change rooms snd he did Good. Updated room and he put our stuff in the frig. While we were out all day. It could of been spoiled but he took care of everything

    Stayed in October 2023

  • Reviewed: October 2, 2023

    5.0
    Loud other guests negatively impacted stay.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very very very loud group in hallway partying very loudly. There are chairs near room 125 that allows for this area to be used as a lounge. It should be removed or it’s use closely monitored.

    Breakfast was good. Toasters are slow though and should be replaced, and could use 1 more waffle maker.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    7.0
    Satisfied
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly

    Stayed in September 2023

  • Reviewed: September 20, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not much to offer for the value of room. Location was ideal but the stay could have been better.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The ice machine was out of order and regular coffee wasn’t available.

    Stayed in September 2023

  • Reviewed: August 23, 2023

    7.0
    Very clean and great location
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast used to offer bacon , eggs. Disappointed with no bacon 😞 Bagels were dry

    Very clean

    Stayed in August 2023

  • Reviewed: August 11, 2023

    5.0
    For the prices we've found better accomodations nearby.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The facilities seem dated, the common stairs were not clean.

    The beds were extremely comfortable and the bed linens were clean and luxurious. The bathroom and bedrooms were clean.

    Stayed in July 2023

  • Reviewed: August 9, 2023

    4.0
    The price is right, but not the place for me.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    There was a dead bug on the floor of the room. The wall paper was peeling off. The pool was so cloudy/milky that you could not see the bottom. The breakfast was nothing compair to the pictures on the web site. My complaint was I left a robe there. My first conversation with the hotel, they said that theyt would gladly mail it back to me, they even took my address. Two weeks later my second phone call with them, the man said that I had to mail them a prepaid package and then they would mail it back to me. That would have cost me over $30. He also suggested that I just drive back and pick it up. That is a 2.5 hour ride. Sadly my robe is still there.

    when checking in the woman at the front desk was very friendly and helpful.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    7.0
    Good location as a base to explore Mystic.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    1st night we were in a room that the air conditioner didn’t work and I was too hot - miserable overnight. The staff switched us to another room further down the (very long) hallway and the air conditioner worked perfectly. The sofa bed wasn’t very comfortable for our 17 yr old. Driveway needs to be repaired.

    The alternate access to the room (end of hallway entrance with key.) Enough parking spaces. Excellent breakfast choices. Just wish the yogurt didn’t have fake sweetener in it.

    Stayed in June 2023

  • Reviewed: July 11, 2023

    7.0
    Great location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked that there was no carpet in the room but the floor was not clean

    Location

    Stayed in July 2023

  • Reviewed: July 1, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Place smelled like fish and musk, breakfast was disappointing, key didn’t work.

    Room was clean, Location was very good, price was good.

    Stayed in June 2023

  • Reviewed: June 30, 2023

    7.0
    It was the best value for our money. It is not the Hilton and you are not paying double the price.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 4 nights

    Our room was on the corner to the laundry, elevator etc, so it was very noisy. We would just request a different room next year.

    They are a work in progress. Renovations were being done during our visit, so we can’t wait to see the difference next year when we come back.

    Stayed in June 2023

  • Reviewed: June 29, 2023

    5.0
    Very overpriced!
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They were painting the exterior. Windows were covered and masked. They were impossible to reach by phone prior to arrival.

    Breakfast was fair.

    Stayed in June 2023

  • Reviewed: June 19, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds been updated

    Location and price

    Stayed in June 2023

  • Reviewed: June 13, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed comfy room clean

    Stayed in June 2023

  • Reviewed: June 12, 2023

    6.0
    It was good. We only stayed one night. Staff was super helpful and friendly.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a little dirty.. the toilet had a streak of something on the side and the tub was a little grimey.

    Location was great. Staff was friendly.

    Stayed in June 2023

  • Reviewed: May 20, 2023

    7.0
    Our stay fit what we wanted.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was just ok. The only fruit was an apple and I was hoping for bananas. The eggs were terrible and the toaster didn't work well. The ice machine was broken so no ice.

    The place was quiet and the coffee great! Bed was comfortable and bathroom clean.

    Stayed in May 2023

  • Reviewed: May 7, 2023

    5.0
    We just had an overnight. The staff was not overly friendly. If we didn’t have ants it would have been ok.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    ants

    It was pet friendly near our destination

    Stayed in May 2023

Showing 1 - 25

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