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Reviews of Quality Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11765 Business Park Drive, Waldorf, MD 20601, United States of America

#13 of 13 hotels in Waldorf

Guests' Choice

Review Score

Based on 374 hotel reviews

4.3

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.3

  • Location

    6.0

  • Facilities

    4.8

  • Staff

    6.5

  • Value for money

    5.1

  • Free WiFi

    5.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: August 9, 2023

    3.0
    My overall staying here is just fine and other than what I said about the upstairs equipment not wor
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool open, second floor items working my

    Staff are excellent just that the hotel is being renovated and nothing on the second floor works,ice machine,washer, dryer sometimes

    Stayed in July 2023

  • Reviewed: June 22, 2023

    3.0
    Uncomfortable stay and unprofessional receptionist
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was missing outlet covers, there was roaches in the room and the walls had paint chipping. The bathroom door would stay open

    Stayed in June 2023

  • Reviewed: June 15, 2023

    4.0
    I was not satisfied with my choice to book here and will definitel book through the Hilton app next
    • Leisure trip
    • Group
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    The reason for the booking was the amenities. I booked due to a basketball tournament in the area. The Comfort Inn was under construction and that's not the issue. The issue is that the website wasn't updated to reflect this. The lobby had many boxes some opened and closed right in the middle of the entry way. The pool area was closed, I'm sure it was under construction as well. There was a lack of staff and the housekeeping didn't show up, so I was told. The rugs were not vacuumed in the hallway. No ice in the ice machine. There was a chocolate chip cookie inside the air conditioning unit. The bathroom paint was chipping and the curtain rod was almost falling off. I tried to book at near by hotels but they were booked. Unfortunately, it was not the cleanest and for the price i paid through booking.com it was not it.

    The location was not bad. It is off a main street with many stores and restaurants close by. The front desk attendant was very nice. He was very apologetic to the other customers due to the long wait.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    5.0
    nice but could be better
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    there were roaches throughout the room we had on the bottom floor.

    it’s close to home and affordable

    Stayed in June 2023

  • Reviewed: June 6, 2023

    3.0
    Unpleasant
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I understand it was under renovation, had roaches and other guests stay up partying til 4am(very loud)

    Staff

    Stayed in June 2023

  • Reviewed: May 7, 2023

    3.0
    The hotel was under construction.
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like not being given advance notice that the hotel was in the process of being renovated.

    Location was ok.

    Stayed in April 2023

  • Reviewed: April 20, 2023

    3.0
    Under construction needs to be under new management too
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff wasn't pleasant when I complained about my remote being missing, the housekeeper had left door open after cleaning. The elevator was not working and staff didn't mention until after I inquired.

    Room had been freshly cleaned

    Stayed in April 2023

  • Reviewed: April 17, 2023

    3.0
    They don’t say that it’s in remoedelacion it’s all ugly and there’s cucas
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    nothing

    Stayed in April 2023

  • Reviewed: April 17, 2023

    4.0
    bAd
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    nothing

    Stayed in April 2023

  • Reviewed: February 23, 2023

    4.0
    Ok
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rms need to be updated and the latch to lock the door was broken

    No breakfast

    Stayed in February 2023

  • Reviewed: January 4, 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Put me All the way to the back of the hotel while I was walking with a cane with a broken toe. They had no hot water in the shower

    Stayed in January 2023

  • Reviewed: November 30, 2022

    4.0
    insecure and uncaring
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the fact that I had to go to four rooms before I could locate one that the outside window could be secured. and during checkout I requested a receipt and none was printed nor emailed as the clerk assured me I would receive when she discovered and inoperable printer

    location

    Stayed in November 2022

  • Reviewed: November 19, 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was didn't have refrigerator, the TV was not working. This was room 327. Then we were moved room 330 which we had someone come banging on our door because when employee switched our room I guess she didn't do it the right way and we had to call police because another employee told us we were not supposed to be in there. It was a terrible experience and would never go back.

    Nothing

    Stayed in November 2022

  • Reviewed: November 12, 2022

    4.0
    Smelly Encounter
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room smelled and there were visible stains on the carpet.

    The size of the room was great. I like the fact that we had a refrigerator and microwave.

    Stayed in November 2022

  • Reviewed: November 2, 2022

    3.0
    Poor
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old dilapidated hotel

    Stayed in October 2022

  • Reviewed: September 27, 2022

    4.0
    Wouldn’t stay again
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    The room had a tremendous hole in the wall, the headboard was off the frame and the smoke detector was missing

    Location was good for the purpose of this trip

    Stayed in September 2022

  • Reviewed: September 26, 2022

    5.0
    Fair
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the appliances didn't work such as the ice maker and the water was really hot in the shower and one of the rooms I had the toilet leaked

    The front desk staff was friendly

    Stayed in August 2022

  • Reviewed: September 18, 2022

    5.0
    It was ok for 1 night
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Facilities looked as if they were going through remodeling stages . Looked as though it need worked ! Location looked like it was in the hood !

    It was comfortable beds were neat!

    Stayed in September 2022

  • Reviewed: August 17, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    my 6 nights was quite but on my 7 nights it was nigntmare 3 hrs of party next door and 12 midnight finally security finally came to stop them

    my 7

    Stayed in August 2022

  • Reviewed: August 8, 2022

    3.0
    Very unclean, but staff member was excellent andworked with us from beginning to the very quick end.
    • Leisure trip
    • Travelers with friends
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location was very messy, trash all around front, side and back of property. Initial room given was absolutely filled with the smell of cigarettes. Next room smelled better but had a very small TV. Felt unsafe due to people lurking around the front of hotel, ended up leaving early.

    Close to destination

    Stayed in August 2022

  • Reviewed: August 3, 2022

    3.0
    Did not meet expectations
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My TV was not working and I went to the front desk and they had told me they would give me a discount because of the tv problem and I haven’t received it yet

    Stayed in July 2022

  • Reviewed: July 25, 2022

    3.0
    DO NOT BOOK HERE UNLESS YOU WANT TO DEEP CLEAN YOUR ROOM FIRST.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Where to begin, the one ice machine in the entire building was out, they had zip lock baggies of ice in the “store” area but free, the one elevator in the building was out, the pool was out, the tv was out.. cats housed out front like that’s their home, people passed out in the parking lot, the carpet was restaurant grungy & ripped, room furniture poorly kept & severely stained, toilet leaked, holes in the curtains & lamp shades.. it was less than sub par & I have pictures to prove.

    The front Desk staff was very nice (and apologetic) considering the facility they have to work in. The property was close to the highway.

    Stayed in July 2022

  • Reviewed: July 21, 2022

    5.0
    Disappointed
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty flooring in carpeted hallways. Stains and chipped paint in bathroom. Pool was empty and out of order. No mention of that on website. I only booked there because of pool was nice during previous stays.

    Convenient location. Friendly front desk

    Stayed in July 2022

  • Reviewed: July 12, 2022

    3.0
    too much smoking
    • Business trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    no

    it bad

    Stayed in June 2022

Showing 1 - 25

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