8505 Broadway , San Antonio, TX 78217, United States of America
#81 of 315 hotels in San Antonio
Guests' ChoiceBased on 579 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
8.6
Value for money
8.3
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 31, 2024
Robin
United States of AmericaThe people above us were so loud. It was like they were stomping do over an hour and then someone came and banged on our door about 10:00 and scared us, when I answered they said they had the wrong room number
Easy to get to where we were going
Stayed in March 2024
Reviewed: March 25, 2024
Daphne
United States of AmericaThe pillows are really soft, I need a firmer pillow.
Good room, spacious and clean.
Stayed in March 2024
Reviewed: March 23, 2024
Maria
MexicoThe carpet on the hallway seemed dirty and old
Bed and pillows were great.
Stayed in March 2024
Reviewed: January 16, 2024
Lars-gunnar
NorwayArrived late in the evening. Tried to call the hotell for shuttlebus, but they did not answer, so had to grab a taxi and spend USD 30 ekstra
Stayed in January 2024
Reviewed: October 28, 2023
Michael
United States of AmericaEverything was clean and as expected.
Stayed in October 2023
Reviewed: October 3, 2023
Lorenzo
United States of AmericaAC in the room was extremely noisy.
The proximity to the airport, the hot tub, the nice little bar with a good food selection, the snack bar, and the overall decor.
Stayed in October 2023
Reviewed: September 17, 2023
Gwyn
United KingdomDoesn’t have its own shuttle to/from airport, but relies on on-demand ride-share drivers; unfortunately these appear to be scarce at times - after 30 mins of waiting, with drivers apparently either accepting then cancelling or just not accepting, I eventually gave up and paid for a taxi there myself.
Close to airport, good room, decent breakfast.
Stayed in September 2023
Reviewed: September 7, 2023
Gaytan
United States of AmericaAll staff was friendly!
Stayed in September 2023
Reviewed: July 31, 2023
Kim
United States of AmericaThe ground felt shaky at times. It might just be our room, but being from CA I thought it was the beginnings of an earthquake.
Nice spot close to the airport.
Stayed in July 2023
Reviewed: July 31, 2023
Maria
MexicoThe pillows were a bit uncomfortable
The room was what we expected
Stayed in July 2023
Reviewed: April 29, 2023
Maureen
United States of AmericaNot a lot of food options nearby
Loved the complimentary Lift to airport.
Stayed in April 2023
Reviewed: April 17, 2023
Steven
United States of AmericaSome issues getting ‘shuttle’ to hotel. They use Lyft and pickup information wasn’t correctly given to driver. Ended up getting an Uber and hotel gave free breakfasts. Caused only minor delays.
Clean and well maintained. Friendly staff and close to airport.
Stayed in April 2023
Reviewed: April 9, 2023
Detra
United States of AmericaRooms were just okay. Could hear the people above us walking and talking. Not as homey as I thought it would be
The staff was awesome and helpful
Stayed in March 2023
Reviewed: March 27, 2023
Yolanda
United States of AmericaFront desk check in. Lady was very dry and rude.
The room was very clean and the beds were comfortable.
Stayed in March 2023
Reviewed: March 18, 2023
Vickie
United States of AmericaToliet paper holder fell off from under cabinet.
Nice rooms and very comfortable. The breakfast was very good.
Stayed in March 2023
Reviewed: March 15, 2023
Nancy
United States of Americabed wasn’t the most comfy, but it wasn’t the worst either…
great location - restaurants and airport was nearby
Stayed in March 2023
Reviewed: March 7, 2023
Hansen
United States of Americathe bathroom tub was EXTREMELY slippery causeng me top fall in the shower. Thi must be fixed or people are going to get hurt.
Stayed in March 2023
Reviewed: February 28, 2023
Roy
United States of AmericaLighting in the bathroom. Water pressure in the sink.
Stayed in February 2023
Reviewed: February 20, 2023
Aaron
United States of AmericaWe didn't eat breakfast it was too expensive.
Workout room was great.
Stayed in February 2023
Reviewed: February 16, 2023
Carol
United States of AmericaWalls are very thin. Can hear steps above and guests voices pretty clearly. Such a shame for such a nice place. Hot tub and pool are extremely small
Room was spacious. Nice decor. Bed and pillows were comfortable. Snacks in lobby were convenient. Good breakfast
Stayed in February 2023
Reviewed: February 12, 2023
Couvertier
United States of Americaclean
Stayed in January 2023
Reviewed: January 23, 2023
Raul
Mexicothere was a strong food smell in the lobby, I guess from the breakfast but the smell was there at all times.
Stayed in January 2023
Reviewed: January 16, 2023
Denise
United States of Americabreakfast expensive
convenient to airport, areas to congregate with family, shuttle to airport
Stayed in January 2023
Reviewed: January 9, 2023
Rose
United States of AmericaOur in room Keurig machine did not work and the lobby coffee was horrible
huge clean room with great accessible bathroom/ shower and the closet had slide out metal basket drawers for folded clothes
Stayed in January 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content