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  5. Reviews of Courtyard by Marriott Amarillo Downtown

Reviews of Courtyard by Marriott Amarillo Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

724 South Polk Street, Amarillo, TX 79101, United States of America

#20 of 67 hotels in Amarillo

Guests' Choice

Review Score

Based on 244 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.3

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: August 31, 2022

    10
    awesome
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    everything

    Stayed in August 2022

  • Reviewed: July 6, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great space, clean bathroom.

    Stayed in July 2022

  • Reviewed: July 4, 2022

    3.0
    probably would not be my first pick for another stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    our first room, the ac didn’t work. staff moved us to another room and had issues with keys working. room was not quiet, a lot of outside noise. bed was not comfortable.

    location. shower was great.

    Stayed in July 2022

  • Reviewed: June 30, 2022

    5.0
    Good Hotel, but should provide free (at least continental breakfast for cost per night)
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    I was told parking in the garage was $12 per night if we did not park on the street. I found parking on the street and informed the front desk, that I did not use the garage for the two nights there. When I got the itemized bill they had charged me $12 for each night and had not removed the charge.

    Location

    Stayed in June 2022

  • Reviewed: June 23, 2022

    10
    Great stay close to fun things to do
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Didn’t get break

    Stayed in June 2022

  • Reviewed: June 19, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    great location and views from our room!

    Stayed in June 2022

  • Reviewed: June 6, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Great beds.

    Stayed in June 2022

  • Reviewed: June 3, 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel parking was horrendous! It was extremely hot in the lobby and throughout the entire hotel! I had the worst sleep in my life at a Marriot! The bed was uncomfortable, my back was extremely sore after sleeping and the air conditioning was so inconsistent it gave me sinus issues! I will NOT be back!

    I just needed a place to stay. So I was able to have a safe place to rest during my road trip! The staff were all extremely professional and friendly!

    Stayed in May 2022

  • Reviewed: June 1, 2022

    3.0
    We booked a room for three nights but only stayed one night. Please do not spend your hard earned cash on this place 😡
    • Leisure trip
    • Couple
    • Large King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    horrible location lots of homeless. Had to park in a parking structure next to the hotel $15.00 per night and they do not monitor the lot. Plus the homeless sleep in the parking structure, no safe at all.

    nothing!

    Stayed in May 2022

  • Reviewed: May 16, 2022

    4.0
    Everything was fine except for bed. It was terrible.
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was like cement. Pillows were flatter than pancakes. Slept terrible.

    location

    Stayed in May 2022

  • Reviewed: May 13, 2022

    10
    perfect , cool, clean comfy
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    no pool lol

    location, clean, rooms were very cool

    Stayed in May 2022

  • Reviewed: April 22, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night

    Nothing

    Best service as always at this location. Great location to downtown.

    Stayed in March 2022

  • Reviewed: April 15, 2022

    10
    great stay, very friendly staff
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    parking

    downtown

    Stayed in April 2022

  • Reviewed: April 8, 2022

    10
    New, Comfortable, Clean, Friendly property in a Historic building.
    • Business trip
    • Couple
    • Queen Room with Sofa Bed
    • Stayed 1 night

    I couldn't connect with the hotel wifi but I didn't complain. I just used my phone hotspot. There was no food at the hotel or at convenient restaurants on Sunday night.

    The staff was great. I love the old historic buildings. This is a new hotel in a historic building. It was comfortable but historic.

    Stayed in April 2022

  • Reviewed: March 30, 2022

    10
    Exceptional
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was great with restraunts and night life within walking distance..hotel was clean and staff friendly and got picked for free room upgrade.

    Stayed in March 2022

  • Reviewed: February 27, 2022

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I had no hot water!

    Stayed in February 2022

  • Reviewed: February 21, 2022

    10
    well we thought we had an issue with our key getting in from covered parking. we went in and asked Yvonne if she could r
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    location and it was an older building that was renovated to a hotel!

    Stayed in February 2022

  • Reviewed: February 7, 2022

    10
    Fantastic stay with amazing employees and super lovely rooms.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 2 nights

    The listing said that there was a restaurant, I came in needing something decent to eat after a long drive. Fixing the listing would be helpful, I could have stopped on the way.

    Upon arriving the front desk, Cindy, was incredible kind and helpful. She went over and beyond and made me feel like I was at home. The view was great, the bed was comfy and the space in the room was aesthetically pleasing. It was a perfect landing place after visiting family during a time of loss.

    Stayed in February 2022

  • Reviewed: January 12, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean and cozy

    Stayed in January 2022

  • Reviewed: January 4, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Large King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was terrible and the bath tub was smaller than expected

    The veiw and the staff were amazing

    Stayed in January 2022

  • Reviewed: October 26, 2021

    1.0
    horrible
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    The entire experience was horrible.

    Very rude staff. Stayed with my finance for a wedding and they made us feel horrible. I had my service animal with me, and they said he was barking while we were out of the room. We stepped out for no longer than 30 min not to mention the event was 1 block away so when they called to let us know about the complaint, I was back in the room within 3 min exactly. They didn’t realize that we had a camara in the room to monitor my service dog. He only barked 2 times as someone walked by. The whole experience was terrible. All and all we did not want to cause trouble so we told them that we would not leave him alone anymore that night and go ahead and check out early in the morning. they agreed then called our room 15 min later and told us never mind you must leave. disgusting, oh and still charged us for the entire stay.

    Stayed in October 2021

  • Reviewed: October 26, 2021

    1.0
    SUCKED w/ TERRIBLE customer service
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    When I informed hotel clerk that the bath did not drain and my wife and I had to stand in standing water and the toilet stopped flushing her IMMEDIATE response was, oh I’m sorry I could’ve done something about it like comped the whole room but you booked through a third-party. Sounds like just another super lame excuse they are READY and trained for. Wasn’t I standing in your hotel???????? Do you think booking through a third-party really matters one single bit to a customer? How does that even make sense anyway? I’m standing in the lobby of a Marriott. Didn’t they get paid from the third-party or did they get gypped too? Don’t think so. Like I said, sounds like just another lame excuse. Then continued to say oh well I can knock your $12 parking “in a dilapidated parking garage” off which she never did. Then said wellllllll “and looked around” you can have a bunch of free stuff as far as our drinks and candy section but again never offered. Who wants candy first thing in the morning for breakfast besides a child? NOT a good choice of hotel.

    Stayed in October 2021

  • Reviewed: October 25, 2021

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Large King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Was expected to use the parking garage that was not even connected to the hotel. Garage was full of what I would just call street people. Being nice. Looked at my wife. She said said keep driving. Just left and headed to sweetwater. Lost our money for the room. But safty always comes first.

    Nothing, see above statement.

    Stayed in October 2021

  • Reviewed: October 17, 2021

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Loved the location.

    Stayed in September 2021

Showing 76 - 100

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