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  5. Reviews of Crystal City Marriott at Reagan National Airport

Reviews of Crystal City Marriott at Reagan National Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1999 Richmond Highway, Arlington, VA 22202, United States of America

#13 of 101 hotels in Arlington

Guests' Choice

Review Score

Based on 381 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: April 22, 2024

    3.0
    I would not stay at this property again due to you can’t ask front desk staff questions without them getting smart or ac
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk staff was rude.

    It was clean and close to the city.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    we will comeback!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Room is super clean. Best part is that it has easy access to Metro. We will definitely stay here again.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    4.0
    Will never stay here nor remcommend anyone ever.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Worst trip ever. We were all cramped up in the room. Even though the room was advertised as sleeps 5. It couldn’t even fit 4 properly. Beds were extremely small. Suffering with severe back n neck pain. We were there for 3 nights . House keeping came only once. Whole room became messy. I dont know why did they charge almost 1000 CAD for such a worthless experience. I recommend Booking.com also to update their hotel listings for this one. I seriously dont understand how this facility received 8.5 rating. Its not even worth 1.

    Just location. Nothing else.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    10
    Great stay!
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing really wrong at all.

    Easy to get to, room very nice, beds were very comfortable . Bathroom was well stocked with everything we needed. Checking was very smooth and the front desk was great. Parking was good parked on Friday and did not touch it again until we left. Walking distance to DC metro was great. Walking distance to many different local restaurants just down around the corner. Thank you.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    1.0
    Faced couple of issues which led to very bad experience. 1. Toilet flush stopped working for which I had to follow up fo
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Faced couple of issues which led to very bad experience. 1. Toilet flush stopped working for which I had to follow up for 1 hour 2. A lot of our stuff kept in the room got stolen. Waiting for hotel security staff’s serious investigation. 3. On top of stealing incident our room was not cleaned when we returned to room A total disaster!!!

    Faced couple of issues which led to very bad experience. 1. Toilet flush stopped working for which I had to follow up for 1 hour 2. A lot of our stuff kept in the room got stolen. Waiting for hotel security staff’s serious investigation. 3. On top of stealing incident our room was not cleaned when we returned to room A total disaster!!!

    Stayed in March 2024

  • Reviewed: March 28, 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Made reservation for 5 adults. Called Tuesday to confirm 5 adults and give marriot number, check in at 8pm and was told roll away bed will be right up. I call at 845 and was told 15 minutes. We have to be up at 3. I have 3 small kids. I call again at 930 and he said he will call it in. At 1030 I go down and he said he doesn’t have one. He said he had a mattress. I said no and he said he will call and for one in 15 minutes. I come back in 15 minutes and he call somebody and says it will be here soon. I complained and demanded another room since I will be up in 4 hours defeating purpose of this stay. I asked for manager and area manage and he refused to give me name or number. In am I complained again and he said they were busy. He gave me 2k Marriott point or $17. What. A joke. I left.

    Location near airport. I live in loudoun county needed to be at airport at 4 am

    Stayed in March 2024

  • Reviewed: March 28, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff at check in and check out was not very knowledgeable and I’ve been double charged

    I love that this hotel has the access to the metro station at the garage level. It’s very convenient.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    10
    Exceptional
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great value / food was good too close to the airport

    Stayed in February 2024

  • Reviewed: January 17, 2024

    10
    awesome accomodations
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night

    very friendly desk help and beautiful room

    Stayed in January 2024

  • Reviewed: January 12, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    The parking lot has a height limit of 6' so it was a very close call for our SUV (Sequoia). Something to consider if you are traveling with stuff on the roof rack.

    Everything was as expected.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great facilities. Very clean

    Stayed in January 2024

  • Reviewed: November 20, 2023

    1.0
    Staff double charged me for the room. Also weren’t knowledgeable about how parking worked.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unskilled staff, parking expensive, Wi-Fi not included

    Clean , comfy , Netflix

    Stayed in November 2023

  • Reviewed: November 18, 2023

    10
    Great location and very comfortable
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Located close to lots of places to eat walking distance and the metro. Great breakfast recommendations from the front desk. The shuttle service was also a plus.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    10
    Good stay
    • Leisure trip
    • Travelers with friends
    • King Room - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    I found hair on TV stand that wasn't mine and hair on the bathroom floor. No blower in the bathroom; that would've been nice. Coffee in lobby was not hot but server poured me a fresh cup when I asked him.

    Staff was prompt with requests. I had plenty of towels.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    5.0
    Only one elevator running -getting a cab was very hard
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Did eat there

    Stayed in September 2023

  • Reviewed: August 28, 2023

    10
    Great stay!!!
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I booked through booking .com, I prepaid in order to get that rate.When I checked in they were going to recharge my card for the entire rate! I showed them that it was paid with the app.Another clerk got things fixed.

    The view was excellent! The room was clean and comfortable. I did not try the breakfast buffet however, the granola french toast was delicious!! The staff was friendly and helpful. The shuttle was on time. Metro access in lower level. I would absolutely stay here again!

    Stayed in August 2023

  • Reviewed: July 22, 2023

    10
    Relaxing, quiet and comfortable; just what I needed.
    • Leisure trip
    • Solo traveler
    • King or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I thought it was too expensive

    Marriott never fails to provide the most comfortable beds and pillows.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    10
    A good, safe hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The parking fee

    The underground walkway to the subway. Clean facilities.

    Stayed in May 2023

  • Reviewed: July 8, 2023

    10
    Welcoming staff with super clean and comfortable accommodations.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a perfect experience. Thank you, Marriott!

    Professional staff who actively worked to answer questions. Clean facilities, rooms. Loved the ginger body wash. The scent is heavenily! One well thought out touch was the white noise machine on night table.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    When arriving it was hard to figure out what to do for check in since there is no place to park and walk into the lobby. My wife had to run into the lobby and get instructions while I drove around the building. There is a lot of construction going on in the area but this wasn't a major issue.

    The location was excellent for our DC trip. Very clean and close to Crystal area shops & metro. We loved the underground walkways connecting the shops and metro station.

    Stayed in July 2023

  • Reviewed: June 27, 2023

    10
    A short vacation made enjoyable with safe accommodations.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The $40 parking fee. Especially with 2 vehicles. A parking fee is fine, but that fee was excessive.

    The property was clean and well maintained. We especially enjoyed the underground passage to the station.

    Stayed in May 2023

  • Reviewed: May 22, 2023

    10
    I would stay here again
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints other than room service took like an hour.

    Smooth, easy check in & out

    Stayed in May 2023

  • Reviewed: May 10, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was clean.

    Stayed in May 2023

  • Reviewed: April 10, 2023

    10
    it was everything we needed while in DC
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    How they do breakfast with the prices

    was so easy to get around with the subway right there and the rooms were so clean and comfortable it’s was perfect

    Stayed in April 2023

  • Reviewed: April 3, 2023

    1.0
    Very Poor
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Terrible heater; too much noise waking us up several times in a night. No shower; it was broken.

    Stayed in April 2023

Showing 76 - 100

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