6010 North West Loop 410, San Antonio, TX 78238, United States of America
#236 of 316 hotels in San Antonio
Guests' ChoiceBased on 387 hotel reviews
6.6Cleanliness
6.9
Comfort
7.0
Location
7.7
Facilities
6.7
Staff
7.6
Value for money
7.0
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 4, 2024
Ramon
United States of AmericaThe area was really great
Stayed in March 2024
Reviewed: December 5, 2023
Regino
United States of AmericaWe left for a little while, when we got back the key wasn’t working.
The beds.
Stayed in December 2023
Reviewed: July 24, 2023
Lenin
United States of AmericaWhen we came in there was a live roach on the floor.
Stayed in July 2023
Reviewed: May 30, 2023
Rivera
United States of AmericaTo my stay everything was good.
quick and early check in allowed.
Stayed in May 2023
Reviewed: December 3, 2022
Mar-kiss
United States of Americapest
Stayed in November 2022
Reviewed: December 3, 2022
Mar-kiss
United States of Americapest
nice staff
Stayed in December 2022
Reviewed: October 15, 2022
Bradley
United States of AmericaSome of the tenants or visitors sitting in outdoor hallways using outlets to charge their phone may have been drug addicts and prostitutes. Need to have staff or security clear these areas.
Location was good for visiting family in hospital and military base.
Stayed in October 2022
Reviewed: July 11, 2022
Ruben
United States of AmericaYou need to bring back breajfast
Room
Stayed in July 2022
Reviewed: July 5, 2022
Bertha
United States of AmericaSo inconvenient that the key cards would stop working.
Stayed in July 2022
Reviewed: July 3, 2022
Sandra
United States of AmericaOur bed sheets were old and faded. Bath towels were stained and dirty.
Good location.
Stayed in June 2022
Reviewed: June 27, 2022
George
United States of AmericaThe worker didn’t clean our room and didn’t throw our trash and she took our dirty towels and I asked if they clean our room she did her key didn’t open the door but how did she take our used towels and we got flys in our room so I know she went in the room and didn’t finish cleaning the rooms!!!
The area the hotel was located
Stayed in June 2022
Reviewed: May 18, 2022
Pamela
United States of AmericaCould not make our room darker!! Carpet felt unclean. No breakfast!
Large connecting rooms. Comfortable mattress. Friendly staff.
Stayed in May 2022
Reviewed: May 6, 2022
Dori-anne
United States of AmericaRequested a non- smoking room. Cigarette burns in the covers. Maid changed linens for us the very next morning. Housekeeping did not clean our room the 2nd night, no clean towels for a morning shower
Friendly staff. Great location, close to attractions.
Stayed in May 2022
Reviewed: March 14, 2022
Jennifer
United States of AmericaThe tub floor was mushy and felt like there was water under it. I have bad motion sickness and it made me sick feeling to move around in the shower
The beds were comfortable and the staff were really nice and helpful
Stayed in March 2022
Reviewed: January 6, 2022
Juanita
United States of Americathe key card trouble I had with the door
location
Stayed in January 2022
Reviewed: December 13, 2021
Christina
United States of AmericaCouldn’t really see room numbers
Staff was really nice
Stayed in December 2021
Reviewed: November 30, 2021
Michelle
United States of AmericaHair dryer did not work well.
Nothing fancy, but good quality for the price. Beds were comfortable.
Stayed in November 2021
Reviewed: November 7, 2021
Julissa
United States of AmericaOn booking there are pictures of breakfast being served and it’s stated as part of the amenities, but the hotel no longer serves breakfast. That was one of the main reasons why I booked. I was very disappointed.
The location was good. The staff was good.
Stayed in October 2021
Reviewed: September 19, 2021
Den
Puerto RicoThe lady at the front desk was very nice and welcoming.
Stayed in September 2021
Reviewed: August 29, 2021
Don
United States of AmericaThe phone blinked a large red light constantly. Staff's reply was, "that's the way it works". Had to cover it with a towel.
Stayed in August 2021
Reviewed: August 10, 2021
Joseph
United States of AmericaBad location right off 410 right on the loop!!! Room was clean but saw a few bugs during my stay. Cockroach in the bathroom and some type of bug crawling across the bed!!!
Parking in front of my door.
Stayed in August 2021
Reviewed: August 8, 2021
Vacation
United States of AmericaVery quiet ,good location
Stayed in August 2021
Reviewed: July 31, 2021
Cathy
United States of AmericaThe bedsheets stained, sheets not changed, furniture scratch and broken, phone didn't work for room service, wifi did not work, and the tub felt like water underneath.
The AC was very cool.
Stayed in July 2021
Reviewed: July 31, 2021
Keith
United States of AmericaI plugged in the coffee maker to make 1 cup and it through the breaker. No coffee in room. The parking was a bit crowded.
Clean room, comfortable beds, fridge for leftovers, and convenient location for all that we wanted to do.
Stayed in July 2021
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