The whole breakfast experience was poor. No tables to sit at. Plastic cutlery and wooden spoons are just not acceptable. Limited choice provided in the inclusive breakfast.

Stayed in March 2024

NA

Location

Stayed in March 2024

Location/on the water

Stayed in February 2024

All good

Oldie worldy

Stayed in November 2023

Price

Stayed in July 2023

Mattress felt a bit uneven- not quite up to par, but not impossible. We were promised a rollaway bed and they forgot to send it up and then one desk clerk tried saying they didn’t have any at 11:30 pm when we arrived back from our party. However 2 more calls to the front desk and another clerk produced it.

Beautiful property, excellent restaurant, lovely room with balcony. Very relaxing atmosphere. Short walk to shopping, restaurants, and train.

Stayed in August 2023

Nothing in particular

The quietness, Staff was superiior I only felt that the cost of the room although very well located, having good amenities, etc was a little over priced for the overall experience. I speak here mostly from the room perspective. All other aspects were perfect.

Stayed in July 2023

The service was a little lacking, especially at the restaurant on site l’escale where we had dinner. The food was excellent but the hostess especially did not make us feel welcome. The bathroom needed some maintenance, the countertop was separating from the backsplash and the shower curtain was missing some hooks. Also, our room had a balcony, which we really liked and spent a lot of time on, but it was on the second floor right above the restaurants outdoor area. The awning was an eyesore.

The location was convenient to get to the Bruce Museum and Greenwich avenue shops and restaurants. They gave you water and Prosecco on arrival, coffee and warm beverages all day and continental breakfast in the morning. The room was well equipped and luxuriously decorated. Harbor views were nice.

Stayed in July 2023

Breakfast could have better fruit and fresh danish and muffins. I ordered a queen room but bed was small, I should have ordered a queen.

The service and staff were great.Location was perfect.Coffee was good!

Stayed in April 2023

Always a pleasure staying here. The water facing room was amazing. Sleep comfortable. Breakfast and overall service were superb. Thank you!

Stayed in April 2023

There was NOTHING I disliked.

Everything! Service/Customer Service was at the absolute TOP of the list. From the first greeting by the Wonderful Bellmen, we felt like VIP Movie Stars, and it didn’t stop! The ladies in the vending with the turn down service, amazing! The hot stone massage at the SPA, ,The ladies and gentlemen at the checkin, handing us champagne, providing us tea time snacks in the lobby while the pianist plays, and making our dinner reservation as we wait! The staff- THEY are AMAZING! The walks around the harbor for the evening and sitting by the water on the Adirondack chairs were just cherries on the top of the sundae! Absolutely splendid!! When we arrived at our next hotel for the next leg of our trip, as we lugged our own luggage up the stairs, we all moaned, “We miss Harmon!”. And not just for his service, for his smile, warmth and friendliness!! Amazing people- ALL OF THEM!

Stayed in April 2023

This review is hidden because it doesn't meet our guidelines.

Great location.

Stayed in February 2023

We could have stayed another night!

The staff were exceptional. Very welcoming and fun. We had two well behaved small dogs with us, and the staff were so kind to them. The bed was so comfortable. The room beautiful. Felt like we were away from the NE cold in the warm palette of the Mediterranean decor. We had continental breakfast in a beautifully decorated room with fire and view of the harbor with few jolly guests. We had dinner at the restaurant and enjoyed heathy choices on the menu, while listening to a two-piece band who were just amazing. Want to go back soon.

Stayed in February 2023

Sumptuous, quiet room, very high hospitality standards, complimentary services provided by the hotel, first class service.

Stayed in January 2023

not that it was bad, the breakfast was small

location, clean, super friendly staff

Stayed in January 2023

a little pricey

clean facility, friendly staff

Stayed in December 2022

na

Location and accommodation

Stayed in September 2022

Nothing to dislike...

Very comfortable hotel overall... room and beds very nice... staff very friendly and helpful... waiter in restaurant very good... they even parked a decent bottle of chamagne in the room (I had told them it was my wife's birthday) and offered up a sparkler birthday dessert for her after dinner... very nice gesture... location is fantastic, right at the ferry to Greenwhich Island Beach... we went and we had a great day on the beach... nice facilities there as well... you can also walk easily into town from the hotel... highly recommended for a nice getaway for a special occassion...

Stayed in August 2022

The TV control system gets a bit overwhelming.

Great place for resting on a drive between Washington, DC and Boston. Comfortable rooms, helpful staff, good restaurant.

Stayed in March 2022

Great location, beautiful hotel

Stayed in January 2022

My girlfriend and I could not figure out how to open their water bottles.

great location the service was excellent. Staff were accommodating and friendly. The facilities and hotel were very clean. Little pricey but you get what you pay for. I would recommend the Hotel. And yes I would stay again.

Stayed in January 2022

Breakfast was disappointing. Prices were high. No ATM on premise, how are you supposed to tip and leave money for people making the rooms without an ATM near by?

Waterfront property & open balcony/veranda in an upscale neighborhood, very clean and well kept rooms, Bvlgari branded amentities, and exceptionally friendly/helpful staff. Room service was great experience.

Stayed in December 2021

Room maintenance - paint and wall coverings - particularly in bathroom need some attention. Reception staff at restaurant very unmotivated.

Lovely little room - very comfortable. Small and easy to get around property with nice restaurant on site.

Stayed in October 2021