Was not notified that the pool was out of service.

Stayed in March 2024

Was not told at booking or check in that pool and hot tub heaters were broken down. I picked the property for it's advertised amenities and did not get the value for my money that I expected/was promised at time of booking. Eventually, a Manger offered me a free breakfast, but it was after I had already checked out, so they actually offered me nothing.

Very clean property

Stayed in March 2024

Heater in pool and hot tub broken. Was not informed prior to arrival. Would have cancelled the stay.

Conveniently located.

Stayed in February 2024

The staff told us about where to find the restaurant and breakfast but at check in there is so much going on it is hard to remember everything they said. I would be nice to have some information in the room about services.

The property was clean and updated. The hot tub was working. Room was comfortable. The staff was friendly and helpful.

Stayed in December 2023

Gray fuzz came out of the tub jets. The tub was 100% of reason for my room choice & I used it for 10 minutes before I saw the fuzz. When I arrived, 2 staff were at the desk and I stood there without being acknowledged. When I asked if I was supposed to check in with my phone, both staff said "I thought they (the other person) were helping you. Right at $300 for my 1 night stay and definitely not worth it.

Location was convenient.

Stayed in September 2023

The tv did not work

The beeakfast was great and the room was comfortable

Stayed in July 2023

Room is small. Bed is smaller than queen. Breakfast is not included.

Location is convenient. Parking lot in basement. Courteous staff.

Stayed in July 2023

Unable to use stairs between floors. Wanted to get some ice.

Clean and good location for our purposes.

Stayed in June 2023

Room was downgraded due to a previous guest making the room we were supposed to have unusable. That in itself was fine, but being charged the same price for our downgraded room was not. Tried to reach the hotel via a message (desk was busy all in-person times) and had no response. Because desk was busy, at check in we were not offered the cookies or water, and we had nothing about the hotel explained to us: how to get to our room, how to use the elevator key, when breakfast was, where the facilities were... nothing. We had to figure it out for ourselves and it was our first stay there. Specks of something in the ice machine. Ew. And while I appreciated the nice hot bath, weirdly enough we couldn't get any cold water from the bathroom tap. Interactins with the housekeeping staff was nice and polite, and was happy to get some emergency toothbrushes and toothpaste since we forgot ours.

Comfortable bed, decent location.

Stayed in May 2023

The hottub was not hot... it was cold. The reason we chose to stay there was for the pool and hottub. I was very disappointed.

Bar was nice, friendly staff.

Stayed in March 2023

Food

Quiet and clean

Stayed in December 2022

The main thing we didn’t like was no free Wi-Fi unless you’re an honors member. Haven’t had to pay for Wi-Fi in a hotel for years. The room was basically clean except for the floor in the bathroom (hair on the floor). The covers on the bed were terrible. Never saw a bed covered with a sheet then comforter and then another sheet on top of that! What was that?? Cheap. The furniture was showing it’s age. Shower had mold marks.

We greatly appreciated the security on the property and garage parking. Towels were very plush. Microwave and fridge were nice but found in most hotel rooms anymore.

Stayed in October 2022

room was very small

clean

Stayed in July 2022

breakfast not included

Stayed in August 2022

Offer free breakfast, that is very important for families as well as anyone traveling. in these costly times.

The staff was very friendly, beds were comfortable and room was a good size.

Stayed in May 2022

The facility was adequate. Our problems began when we got home and checked my credit card statement. I discovered that BOOKING.COM had charged my card on 4-28-22. I then discovered that the double tree had charged my card on the date we left. I called and spoke with very helpful and pleasant young man named Kevin and explained what had happened with the billing. He appologized and he said they would fix it. Long story short, they did credit my account but not before BILLING my card two (2) more times. I spoke with SIERRA and she has to be the MOST RUDE customer service person I have ever dealt with and HUNG UP on me 2 times. Bottom line is it took TWO WEEKS for double tree to fix this. Will NEVER stay at a double again!!!!!

Stayed in May 2022

didn’t realize I need to Ask to have my room cleaned -no new towels no new coffee cups -still charged for it

Stayed in November 2021

No cold water at sink. Bathroom do stuck and made lots of noise when opening. Floor was dirty enough to have our feet black in the morning.

Good location. Easy to access.

Stayed in October 2021

The bathroom was in the sitting room. The hotel really needs an update

The room was spacious and had the amenities' I needed.

Stayed in July 2021

not much to do on a Sunday night

Good view of Capitol and good location

Stayed in July 2021

NOTHING

Convenient

Stayed in July 2021

Clean and nice furniture. However, there we two containers of food left in the refrigerator., had to take them down to the front desk myself since she was by herself, the ice bucket is too small results in more trips to elevator and down to floor beneath use to get more ice, we were not told that there is a thermostat on the wall that controls the Ac/ heating unit under window. Front desk seemed confused about how to check in third party reservations and one had to train the other as we waited. Went to dinner at penthouse at 6:30 pm. Placed order for Philly sandwich at 6:45. Drinks came at 7:00pm. Was told at 7:15 our order would be out soon. Three other separate couples came in. One ordered a salad with chicken toile 15 minutes to get salad, but no chicken. Next couple ordered steak dinner. Got food in 30 minutes. We ordered second drink now 7;45 pm. Women with Togo salmon dinner got hers at 8:15 and left. We were told they didn’t have the roll necessary for the sandwich . We told waitress just bring us white bread. She came back at 8:30 pm. and said the computer wasn’t working and wouldn’t let the cook make the sandwich. I paid for two drinks and gave her a $10.00 tip. TWO HOURS AND NEVER GOT OUR FOOD! Went back to the room and went to bed at 10:00pm. Wife has a medical condition that causes her go to the bathroom several times a night and each time I woke up because of a squeaky door hinges. Got up 8:00 am next day. Went up for breakfast. Was expecting to enjoy a buffet as advertised, but was told I would have to order from menu. I ordered two eggs over easy- got over hard. Ordered toast - got soggy light toast floppy toast. Ordered beacon - was great. Ordered 3 pancakes - tasted sour. Also: had to ask for syrup, salt & pepper, eating utensils, jelly and hard plates. Who forgets the essentials? Worst experience in our lives at a hotel. This is Hilton Doubletree for heavens sake. Parked underneath hotel.

Lobby was beautiful . Lqlw

Stayed in April 2024

Staff was very nice, parking was easy and the restaurant was open and stayed open late on a weekday .

Stayed in March 2024

rooms werent ready to check in till after 6 pm construction in lobby, no parking garage door was broke couldnt pull in to park.

the cookies were good, staff was friendly

Stayed in February 2024