When we first arrived, we were informed that the ADA accessible room we requested was unavailable, and no free standing shower chair was available to help make the regular room accessible. We were essentially told to contact Booking.com about it and that we could either take a normal room or go to another hotel and pay for our stay there as well, as our reservation was non-refundable. We took the normal room, and while the room had nice decor, the bed was hard as a rock and the pillows had zero support. The way the hotel is designed, the middle of it is hollow from the lobby up to the top floor. This means that if there is any sort of activity in the lobby, all rooms can hear it. The weekend we stayed, activity was high until 11pm, as I believe a kids soccer team was staying and there was a wedding reception being held there, so there was lots of activity. This didn’t affect our stay, but may bother others. The “free” breakfast is an add-on you pay for when you book. The food was delicious, but pretty clearly store bought pastries and frozen sausage and microwave bacon. By the end of our 2 night trip, between not having the accommodations I require and the terrible bed, I was barely able to move from pain. I was willing to let the whole thing go and chalk it up to a fluke and a streak of bad luck, but I did reach out to Booking.com who reached out to the property on my behalf. They claim the hotel was unwilling to budge on any sort of arrangement, but Booking.com was able to comp a portion of our stay anyway. Overall, I am pretty disappointed in my experience, as this is not what I’ve come to expect from Hilton hotels, and feel I may have been better off staying at a Best Western on this stay.

The decor was lovely, and the person who checked us in was very kind.

Stayed in April 2024

Nothing

The location to get to different locations

Stayed in December 2023

Black mold in the shower! Told the front desk so they could pass word on the to housekeeping but it never was addressed

Stayed in October 2023

I thought the beds & pillows were too firm. They almost didn't find my reservation because my name was entered incorrectly.

The location & neighborhood. Reasonably close to the airport. The bathroom was nice & spacious.

Stayed in June 2023

show temps vacillated hot & cold.

facilities were clean and nice

Stayed in December 2022

Wasn't nothing I didn't like about it. Kind of wish there was a fridge but I will still come back.

It was a great visit, super clean. Great location, great staff.

Stayed in November 2022

The rooms are very outdated, beds are very stiff, and there wasn’t a refrigerator or a microwave. TV’s were old.

Staff was very friendly.

Stayed in October 2022

noNo complimentary breakfast

na

Stayed in October 2022

Renovation work I believe in the room above us started around 8:30 which was a disturbance until we left our room about 10:30.

Friendly helpful staff, adjoining restaurant was good, nice workout facility.

Stayed in August 2022

the safe was not mounted to the wall in the closet. told the front desk and they had not problem fixing it.

property was in a great location. staff was great. restaurant and bar staff was awesome.

Stayed in May 2022

No microwave no free breakfast wasn't as clean as other motels hotels we've stayed at

Cookies was good and pool was nice

Stayed in July 2022

bad bed

Stayed in May 2022

It was very simple not much to offer,

Stayed in March 2022

The heat/air in our room was not working correctly making our rooms extremely warm with no way to adjust

The location, staff and food was all great.

Stayed in February 2022

The room was very small, hard to maneuver inside. Not a lot of space. Hard to find parking also.

The room was clean and comfortable.

Stayed in January 2022

Not enough towels

Location

Stayed in December 2021

Dirty rooms, falling apart

Lobby was nice. Good breakfast

Stayed in July 2021

Dirty towels under bed, plastic grocery bag over fire alarm. Room was not very clean at all.

Location was very convenient, breakfast was nicely done.

Stayed in April 2021

The person at the front desk wasn't that professional. The hotel lobby felt weird, decor was dated.

The little shop was nice. My room was okay, nothing special. Warm cookies were great.

Stayed in April 2021

Would not match on line price. So I booked on line thus not allowing me to add to Hilton honors rewards. Being a Hilton honors seems useless. Why do we not get the best rates.? Why does this property not price match?

Location was good. Clean property

Stayed in April 2021

N/A

Houlahans restaurant

Stayed in May 2021

I hated the fact that This facility dwells so heavily on mask wearing and calling people out who don’t have one on. Also that you can’t sit at the bar in the restaurant to eat a meal. You can tell the area is very Liberal and that alone would keep me from staying there again.

I enjoyed having a restaurant onsite for both breakfast and dinner. Excellent service in both restaurants and delicious food. Rooms were very clean and people were friendly.

Stayed in April 2021

No mini fridge??

Smelled lovely

Stayed in April 2024

Walls so thin I heard people in next room talking and coughing. Unable to hook up Xbox to the TV for my child. Center of building open to all the different floors was scary, especially with children. No balconies in whole building as I thought when booking this hotel. Room service difficult to order, scanning qr code taking us to restaurant's website only to order either as a take out order or delivery order--no "room service" really available. Bathroom sink squeeled when turned on. Toilet did not flush right, toilet paper always remained. No microwave or mini fridge in room like I thought it said there was when booking this stay.

Hotel was clean. Only able to get up in elevator only by scannig our room key first was a good security feature. Only able to get to our room thru a security door once up on our floor was a good security feature.

Stayed in March 2024