I wish the couch and floor in room was cleaner

Breakfast was delicious. Loved the fresh omelette. The food in the restaurant was delicious which surprised us. Highly recommend

Stayed in March 2024

The fitness center was out of wipes to clean the equipment. I was happy to see a Peloton bike, but unable to sign in to my Peloton account on the bike. There were buckets in the atrium to catch the rain dripping through the skylights. Only one operating elevator.

We liked omelet station and breakfast buffet. We also enjoyed the complimentary happy hour. The staff was very personable and helpful.

Stayed in March 2024

Could use minor updates

Location was good

Stayed in August 2023

Toilet keeps clogging

cleanliness

Stayed in September 2023

The mattress pad on the pull out bed had stains on it, temperature of room was difficult to manage-too warm and ac did not cool down room

Location, staff, value, breakfast buffet, manager’s special 530-7pm

Stayed in August 2023

I did not like happy hour. All we had were chips and dips. Seemed skimpy to me.

The breakfast was excellent. The staff was friendly. The room was luxurious.

Stayed in July 2023

Room was either ice cold or really hot, no in between. Shower has mold on caulking around tub.

The breakfast was good. Food was lukewarm but lots of options.

Stayed in July 2023

bed not comfortable, people left food out by the door at night and it was still there until checkout

breakfast … open space area on the 1st floor

Stayed in April 2023

We had to jiggle the handle on the toilet for it to work a couple of times.

The breakfast was amazing. I loved how spacious the rooms were and staff was very friendly and helpful.

Stayed in April 2023

pool water didn’t look clean - no smell of chlorine in it . hallway early in the morning had trash and food still out on the floor by elevator and main floor.

happy hour and breakfast buffet

Stayed in April 2023

Only complaints were I didn't get the correct room.. Was supposed to have the room with a balcony, but I didn't say anything because I assumed since the hotel was completely booked, I wouldn't have been able to get another. Was a little loud with all the events going on and the teenagers being loud at all hours of the night. Elevator was also slow.

Clean room and nice staff. Room was comfortable.

Stayed in March 2023

me and my two children all got pink eye, I had a puss bump on my wrist and there was PUKE floating in the pool. pretty sure that’s how we got pink eye. the cleaning staff didn’t come and take our trash out once and we stayed all weekend. we only had one TINY garbage can so I kept having to do all the cleaning myself. it was stressful.

I liked the ammenities and the options for the free breakfast. the bar staff was awesome as well.

Stayed in January 2023

Couch in room was nasty, dirty. Could hear everything in room next to us. Elevator broke, only 1 working. Long waits. Check in was interesting, couldn't find my reservation, csr said hold on while she went to lobby to talk to what looked like family to receive coffee drinks, taking her time. Still waiting, she ask the other rep who said, I can not find it. So again she starts talking to her family. I had 4 granddaughters waiting with me. I was very patient, finally she came back and said let me see that again. She found my reservation, it was transposed last name first. Didn't seem that it had to be this difficult. Now they have about 6 people in line. Smoke alarm went off the next morning, didn't seem like anyone was in charge or telling us what to do. We packed our stuff and left quickly.

Beds comfortable, breakfast was nice.

Stayed in January 2023

Only 1 working elevator. The omlet guy was super grumpy.

Room comfort and cleanliness were wonderful. Evening reception was great. Cook to order Breakfast was much better than the last stay

Stayed in October 2022

The all pork breakfast, and the heavy remodeling!!!!

Liked everything

Stayed in October 2022

the rooms wasn’t clean.

it was close to where I had to go

Stayed in August 2022

Side entry building door by the Blu Bar was not locked during the night (after 12 midnight). Key entry pad not activated. Doors left unlocked…easy access for non guests. Safety concern.

Fast and friendly check in.

Stayed in July 2022

dirty bed

complimentary drinks free breakfast

Stayed in July 2022

The ceiling was leaking, with buckets placed all over catching the rain. The pool was closed. They were severely understaffed. The restaurant had a tiny menu. We stayed here right as COVID shut everything down, and it looks like it has never recovered. It was very sad to see.

Good breakfast. The very few people who were working there were wonderful.

Stayed in July 2022

The broken shower handles

We always stay at this one Embassy suites in blue ash. This time the room looked worn, and the shower was broken the handle came off in my hand.

Stayed in April 2022

the pull out couch was bad. the blanket given to me to use was in horrible old condition. matted from heat exposure in the dryer.

fabulous breakfast!

Stayed in March 2022

Breakfast

Change.....one choice of meat? Not Good,,,everyone doesn't eat PORK

Stayed in March 2022

Friendly staff and great breakfast

None of the light switches worked (aside from the bathroom). The door needed to be forced closed to latch, and the deadbolt wouldn't engage. The indoor pool was cold and in need of cosmetic repairs.

Stayed in October 2021

The room although big, had stains all over the carpet which gave the appearance of being dirty. I also didn’t feel that the room was as clean as it should have been. There was cobwebs all over the ceilings and I am not sure how well the carpet was vacuumed. Also, I by accident left my ear pods in the room and when I called, it wasn’t found.

The breakfast was decent , not what they served in the past. It was self serve which I didn’t think was appropriate because of Covid. Too many people touching the same utensils. Thankfully, there were purell stations throughout the lobby. I also was disappointed that masks were not required with Cincinnati having a high Covid rate.

Stayed in September 2021