The lobby can get too crowded. It was chaotic. There was only one trash can, in the bathroom. I wished there were at least one more trash can in the living room.

The location The view from the room Prompt check-in Spacious room

Stayed in May 2024

The valet fee is too high. Also, there was a slight smell (stale) when we entered our room.

The breakfast was delicious. The attendants were constantly restocking and cleaning. Our kids enjoyed the city view room. The front desk staff were all nice during our check-in and checkout. I also liked how the hotel staff were quick to respond to concerns, and they contacted us via text message.

Stayed in April 2024

Everything was great, especially for a large hotel. Breakfast was quite good considering it came with the room, and the 3rd floor outdoor pool was lovely!

Stayed in April 2024

The daily happy hours should last longer to be able to get there for that benefit to be used

Breakfast was wonderful each day Wish we could have made more than 1 of the happy hours

Stayed in March 2024

Everything except valet check out. Waited long time. It was busy

Stayed in April 2024

The room, while very clean, needs to be upgraded, especially the bathroom.

The staff was very nice. Two standouts were Samantha at the front desk and Tyrek at the valet station. The restaurant needs more staff, especially in the kitchen and at valet station. Great location for attending anything at the Convention Center or Amalie Arena.

Stayed in April 2024

The location was super busy and crowded. And we had a 3-4 hour wait to check in.

We had to wait for a long time to check in. It was awful

Stayed in March 2024

Pool area

Stayed in April 2024

Great location

Stayed in March 2024

Pillows were. Not good.

Proximity to amalie arena.

Stayed in April 2024

Checking in was appalling the room wasn’t ready and they couldn’t give me a time when it would be ready after the 4 pm check in time , I had to sit in bar with my special needs daughter and my husband who was still in uk had to phone and help us

The hotel staff were helpful

Stayed in March 2024

We were there for 4 nights and we never received housekeeping or even clean towels. The pool and fitness center are extremely small. There isn’t enough space on nice days for everyone who wants to be outside. Our travel was delayed due to plane issues. We arrived early the next morning instead of at night. Even though I communicated with the hotel, we were told our room had been sold. We had to sleep at the pool until 2:45 pm before our room was ready. I prepaid for our trip through Priceline. The front desk staff then charged my credit card for the remaining three nights that we stayed. When I called to ask for help, the front desk staff was extremely rude and said, “how would I know that you prepaid for your room?” I ended up emailing the hotel and a manager apologized for the mix up and refunded me. It was quite a stressful 48 hours thinking that I may have to pay for the trip twice.

The location to everything is excellent-restaurants, grocery store, Riverwalk, trolley, etc. The room was spacious and clean. The beds are extremely comfortable. The bar/restaurant in the hotel is excellent and the staff are helpful and friendly.

Stayed in March 2024

Pool a bit small but OK for children

A very good and comfortable location for sight seeing in downtown Tampa.

Stayed in March 2024

One of two Elevators weren’t working. I was on the 17th floor. Had to wait over 20 mins to get an elevator. How busy this hotel always is, an elevator should be fixed right away.

Location is perfect.

Stayed in March 2024

Wasnt specific when it said parking. Wasnt happy having to pay for valet parking. The girl at starbucks was SUPER rude. The elevator is super slow and stairs are no where to be found. Needs a hot tub and towels at the pool.

People at the front desk were friendly. Wish sheri?(older lady with white hair) explained more about the $25 credit cause we didnt know until we were about to check out.

Stayed in March 2024

This hotel would benefit from updating their rooms. They are dated. And mine had a stale odor.

Great location. You're walking distance from attractions, restaurants, free cable car.

Stayed in March 2024

The room wasn’t cleaned daily. We had to call for towels on multiple days. The AC wasn’t working properly. They had someone check it twice but they didn’t fix it. We ended up sleeping with a box fan. They said the pool was heated but it was freezing.

Great location and breakfast.

Stayed in March 2024

coffee maker in room did not work ,tried 3 times a gave up.parking was $45 a day,I think a little steep

Really nice hotel,Breakfast was prety good

Stayed in March 2024

Elevators are so slow, you spent so much time waiting for them. Alex at the reception was rude and condescending. I felt like I was enlisting in the Army. Customers want to feel welcome to the premises. Nobody is doing you any favors.

Location is amazing

Stayed in March 2024

Elevator was dirty. Bathroom could use a fresh coat of paint. Valet was unorganized and slow.

Breakfast was great. Location was perfect. Elevator was dirty. Staff was friendly and helpful. Room was comfortable. Paint was peeling. Pool was warm and refreshing. Valet was slow and unorganized.

Stayed in March 2024

The mircrowave didn't work which caused me to spend more money and throwing food away.

Everything was okay.

Stayed in March 2024

The property is dated and showing its age. The mandatory valet service without a self-park option is disappointing. The message system to retrieve our car was inconsistent in its operation. We were late for an appointment because the text didn’t go through. We were advised by the staff that it occurs frequently. The morning breakfast was awkward and not up to the standards we experienced in other Embassy Suites. While the staff was wonderful and worked hard to be accommodating, the space both for food and seating cannot handle the number of guests. Having to eat in the lobby balancing a plate on your lap while people are coming in and out of the hotel entrance was neither relaxing nor enjoyable. Our last comment concerns the sales people pushing for Vacation Club reservations while at both the managers reception and then again during breakfast. Their behavior was not offensive nor rude. However we thought it was very bad form certainly not the type of experience we would expect from Hilton..

The location as well as the manager reception and morning breakfast were the primary reasons.

Stayed in March 2024

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Stayed in February 2024

Living room a bit dark. Style of room a but dated. Coffee machine old. I would expect more for the price we paid. Room could have been cleaner.

Very nice hotel with a perfect location next to Amalie Arena. Buffet breakfast was amazing, with omelets and eggs cooked to order. Starbucks in the building :) Big room with a connected living room.

Stayed in February 2024