Comfortably appointed. Front desk Kiera was very accommodating.

Stayed in March 2024

The TV was right in front of the amazing view blocking it !!!!

The view was amazing and it was a great location. Lots of restaurants around and there was a park and some trails right down to the lake. The bed was very comfortable, everything was clean.

Stayed in February 2024

SHOWER HAD A PIECE OF HAIR CLIMPED TO FAR WALL ACROSS FROM THE SHOWER HEAD.

LOCATION. RESTAURANT IN HOTEL.

Stayed in February 2024

Noise halls

Location

Stayed in February 2024

View was obscured and neighbors knocked on my door when I was watching a movie and playing music… sound proof walls maybe necessary

Loved it

Stayed in January 2024

N/A

The friendly staff (Kiera). She was very helpful

Stayed in December 2023

It was a busy weekend in the city but the room was noisy. For the price we paid, accepting it was the marathon weekend, the hotel wasn’t value for money

We were in Chicago for the marathon and the Essex was in a perfect location both for the race and exploring the city more generally. Our room was a reasonable size and was clean and well serviced each day.

Stayed in October 2023

Breakfast&Location

Stayed in September 2023

No pool

Nice hotel centrally located

Stayed in September 2023

I wish I could have more time to stay, and would have love a higher room.

the location was great. Will definitely come back.

Stayed in September 2023

The hotel is located in the south of the town center, its very well connected. Many dining opportunities and sightseeing places are nearby. My room had a good size and it had a nice coffee machine.

Stayed in August 2023

Rooms were on the small side. But sufficient for just the two of us.

Location. Gym. On site restaurant and bar.

Stayed in August 2023

there was a day the room service was not provided.

The location is excellent, it was clean and crew was excellent l.

Stayed in August 2023

The only thing I didn’t like about the property was that upon arrival, I was told that we could receive unlimited water. After the Beyonce concert, I asked the guy at the front desk for two waters. He said he could only give one, which in my mind, doesn’t seem “unlimited.” I had a three days stay at the hotel and only asked for water one day, and who to say I didn’t have a guest in my room who needed the second water? I believe that the hotel should’ve prepared for the number of water after the concert, especially after telling guests they were unlimited. Another thing I didn’t like is that after paying over $900 for my stay and the incidentals fee I believe that a microwave should’ve been in the room.

I loved the Bluetooth bathroom mirror, the wireless charging clock, the smart cast tv, the comfortable bed and the room all together.

Stayed in July 2023

House keeping comes every 3 days. Unfortunately they forgot to clean our rooms despite a 4 night stay and multiple request for clean towels and trash removal.

It smells amazing when you walk in. Very clean and inviting. Very accommodating go my late check out. Staff was amazing.

Stayed in July 2023

Location, small hotel, which we prefer.

Stayed in July 2023

The only reason I'm giving an 8 instead of a perfect 10 is because, when we got there the first night, room we reserved was unavailable. We had to sleep 5 people in a king room with no extra cot or anything (the person at the desk said they'd see if they had one, but never reported back.). We did get a replacement the next day and everything worked out. What saved this from being a bad review was the empathy of the lady working the desk Tuesday morning. She apologized for our inconvenience and gave us a refund of some charges and waived one of our fees. I appreciate that the issue was owned and we were compensated in some form.

The staff was great, the room was immaculate and we had a great time.

Stayed in July 2023

A little slow service in the restaurant.

All was good for the price, staff were good and welcoming.

Stayed in April 2023

My daughter ate lunch there which she loved

Stayed in May 2023

the rooms are very small

the rooms are very updated and aesthetically pleasing.

Stayed in May 2023

Messages to one staff would not necessarily reach the others. We asked for shampoo to someone who specifically came to ask us in the room if we needed anything and it was not brought to the room, even when they made the room. Inconsistency when making the room was seen as one day it was impeccable while the other had the shampoo incident, no hand towels we were left and only decaf coffee was put by the coffee machine.

Convenient location, supper comfy bed and just right room size. Staff greeting us at the reception and when we came in is always friendly.

Stayed in April 2023

Great location for a tourist. The Big Bus stop is right outside the hotel. Grant Park opposite the hotel.

Stayed in April 2023

The room located close to the elevator!

Stayed in April 2023

the rooms were very small.

close proximity to all the attractions in the Loop

Stayed in April 2023