17017 North Black Canyon Highway, Deer Valley, Phoenix, AZ 85023, United States of America
#102 of 132 hotels in Phoenix
Guests' ChoiceBased on 341 hotel reviews
6.5Cleanliness
7.0
Comfort
7.0
Location
7.1
Facilities
6.7
Staff
8.0
Value for money
6.7
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Anna
United KingdomThe staff were super friendly and the breakfast was tasty. Pool was sunny and secluded. Good location next to Starbucks and waffle house!
Stayed in March 2024
Reviewed: April 21, 2024
Poyner
United States of AmericaNo coffee at breakfast
Stayed in April 2024
Reviewed: April 2, 2024
Barbara
United States of AmericaThe breakfast was bad - undercooked potatoes, cold eggs, undercooked sausage. Food barely warm. The food was the biggest detriment.
Stayed in April 2024
Reviewed: March 26, 2024
Glenn
United States of AmericaRooms too small. Commode was small, outdated, and didn’t work, no parking, not well lit, hard to find, breakfast awful and only available for part of designated time. Woke in the night by a woman (possibly prostitute) at 1 o’clock beating on my door. Cost too high for this poor quality. Etc
Not much
Stayed in March 2024
Reviewed: March 5, 2024
Monique
United States of AmericaThe room provided was very loud. Window did not close all the way could hear everything
This time I didn't like anything
Stayed in March 2024
Reviewed: February 14, 2024
Giuliana
United States of AmericaThere was nothing that I didn't like.
I could see it had been renovated in the last 5 years or so. The bed was comfortable and the room was clean. The staff I encountered was very nice. The location was fantastic right off the interstate with restaurants and shops all around.
Stayed in January 2024
Reviewed: February 8, 2024
Hendrik
GermanyLike expected.
Stayed in January 2024
Reviewed: January 1, 2024
Dorina
ItalyNo stress
Stayed in December 2023
Reviewed: December 5, 2023
Kris
United States of AmericaThere was no Hot water (Luke warm showers) internet for TV did not work most of the time and Breakfast was only eggs and waffles. Apparently, a group of 40 was the reason. Obviously can't accommodate all guests during Breakfast hours.
Staff was friendly
Stayed in December 2023
Reviewed: December 3, 2023
April
United States of AmericaPoor customer service at front desk
Stayed in November 2023
Reviewed: December 2, 2023
Felicia
United States of AmericaThe location an inside of the hotel
The room was good
Stayed in November 2023
Reviewed: November 28, 2023
James
United States of AmericaWe were right across from the breakfast area so awoke early to a lot of chatter.
The place was convenient and clean. The bed was ok, but I forgot to bring my own pillow.
Stayed in November 2023
Reviewed: October 28, 2023
John
United States of AmericaReally can't think of anything for the price it was what we needed
Breakfast had everything we needed or could ask for, in a convenient location
Stayed in October 2023
Reviewed: September 26, 2023
Laura
United States of AmericaThe smell in the room was of a wet rag, had to open a window all night because the air was not breathable. It was better after a few hours with the window open. Cleaning was below average for the bathroom.
Easy check-in process, good parking
Stayed in September 2023
Reviewed: August 28, 2023
Lisa
United States of AmericaCustomer Service. Front desk needs to be trained more. They tried to charge me more for a room that I already paid for.
Stayed in August 2023
Reviewed: July 11, 2023
Anita
United States of AmericaGreat staff
Stayed in July 2023
Reviewed: July 8, 2023
Barbara
United States of AmericaUpdated rooms
It was clean. Dated and paper thin wall for sound...you get what you pay for.
Stayed in June 2023
Reviewed: June 8, 2023
Michelle
United States of Americapool was dirty and sink clogged and smelly not as clean as I would like
close to family
Stayed in May 2023
Reviewed: June 5, 2023
Tina
United States of AmericaThe room was kinda not that clean, fridge was not working well freezer had ice coming out of it and broken freezer for. Beds were clean but the rest was only ok. No bags in trash cans coffee pot didn't really work. There was what looked like mold on the ceiling above one bed
Breakfast was good, the breakfast lady was amazing!
Stayed in June 2023
Reviewed: May 12, 2023
Erin
United States of AmericaI had cold water for the 3 day stay. No warm water at all. Luckily it was hot out
It was great! The waffles were my favorite! I love that you had eggs on the third day. It switched up everyday, fruit some days, eggs and sausage. Warm and fresh!
Stayed in May 2023
Reviewed: March 21, 2023
Sarah
United States of AmericaNo fan in the bathroom??
Stayed in January 2023
Reviewed: March 8, 2023
Kelly
United States of AmericaThe microwave didn't work. The coffee pot was hit and miss. We were on the main roadside, so it was really noisy all night long. We even had one person come in at 4am with his music blaring in his car.
Staff was very friendly and when our first room smelled like urine she moved us and apologized over and over. The location was good and there are a few restaurants in the area. The queen beds were comfortable.
Stayed in March 2023
Reviewed: March 8, 2023
Kelly
United States of AmericaThe microwave in our room didn't work and the coffee pot was hit and miss. You can tell that they are trying to update this hotel but it isn't quite there yet. If you room is on the wrong side, you will definitely hear the traffic all night long.
Breakfast was ok. Location was good for us. The staff at the front desk was always very friendly and when we got a room that smelled like urine they instantly moved us. The first time we stayed there they put us away from the road which was night. I would recommend asking for this.
Stayed in March 2023
Reviewed: December 4, 2022
Lawrence
United States of AmericaIf I had to complain about anything it would be the room keys, kept deactivating, but had it near my phone, so I’m sure it was partially our fault 🤪
Staff was super friendly and so helpful, the night counter lady was professional and went out of her way to accommodate our family! If I remembered here same I would give her a big thumbs up from The Perry family! It was only her 3rd night working and handled a huge soccer team, a brain storming team from NAU along with having to conduct regular business! Give the lady a raise 👍 enjoyed the gym also
Stayed in December 2022
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