71 North Genesee Street, Utica, NY 13502, United States of America
#5 of 15 hotels in Utica
Guests' ChoiceBased on 80 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.0
Facilities
8.7
Staff
9.0
Value for money
7.8
Free Wifi
9.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 13, 2024
Linoshka
United States of AmericaMore towels in the pool area
Breakfast was good they refilled everything quickly the location of the hotel is good it’s easy to find the staff is very friendly
Stayed in May 2024
Reviewed: April 14, 2024
Grumpy-old-woman
United KingdomThe bathroom was not really clean in the corners or where the floor meets the walls. In need of a good power wash.
Breakfast is good. Gluten free catered for. Comfy bed.
Stayed in April 2024
Reviewed: January 3, 2024
Pamelabrown
United States of AmericaUnfortunately, when we returned from dinner we wanted to watch the new year celebrations around the world on TV, but the television would not turn on. We reported this to the desk, but although they said that they were aware of the issue, they were unable to help. This was disappointing, and made the night slightly less wonderful than it had been so far. Breakfast was fair — omelettes with tomato onion filling, sausage patties, bacon, mini cheeseburgers. waffles and syrup. oatmeal, raisin bran, some other cereals. various nuts and seeds and some dried fruit to add. fresh banana, whole pears and apples. wheat and white bread for toasting, with various spreads. bagels of various sorts. folgers coffee, 2%, whole milk and half and half, and eggnog. cold boiled eggs, yoghurt and small milks.
The hotel is the sort of place you'd hope to find after a long day's drive — very clean, comfortable, dark at night and quiet. No spectacular views on either side. The room we were assigned looked out onto an empty car park and a garbage bin, so we were glad that the staff member on the registration desk was able to find another room on the other side, which at least looked out at some lights and activity. Bathroom had a bath, and all the expected amenities—shampoo, conditioner, body lotion, tissues, hair dryer. Fortunately after having spent the last three nights at motels with bathroom lights that turned noisy fans on at the same time as lights, this one did not have a fan. It was New Year's Eve the night we stayed, and we had arrived tired and hungry. We were hoping to order some take out asian food but discovered that there was nothing open in Utica with decent reviews. We eventually settled on going to the restaurant next to the hotel, Chesterfield's Tavolo, and had a wonderful meal served by very efficient staff, in a very lively and happy atmosphere.
Stayed in January 2024
Reviewed: July 18, 2023
Sarahmd
United States of AmericaNothing bad to say
Quick check in, location off the thruway, good breakfast, late checkout
Stayed in July 2023
Reviewed: May 16, 2023
Kim
United States of Americacould use more usb ports in the rooms versus just outlets.
clean. neat. easy. well stocked.
Stayed in May 2023
Reviewed: May 6, 2023
Lisa
United States of AmericaI found a detached drain pipe underneath the bathroom sink. it was simply there as though someone replaced it with a newer one, but forgot to remove the older one.
easy check in, slept well
Stayed in May 2023
Reviewed: April 27, 2023
Joseph
United States of Americabreakfast was poor
clean, good location, Starbucks next door
Stayed in April 2023
Reviewed: April 22, 2023
Anthony
United States of AmericaRoom had a musty smell, hotel needs an update.
Location
Stayed in April 2023
Reviewed: January 5, 2023
Gloria
United States of AmericaDesk person did not appear to be interested in helping me. Never told me about breakfast or facilities. Was not impressed.
Very nice room and comfortable bed. Really great step in shower with great water flow.
Stayed in January 2023
Reviewed: December 17, 2022
Victor
United States of AmericaHard to get your room cleaned. They are short staffed.
Like the location. Close to restaurants and main road.
Stayed in December 2022
Reviewed: September 20, 2022
Michele
United States of AmericaLiving room TV did not work
Room size and clean
Stayed in September 2022
Reviewed: July 5, 2022
John
United States of Americacomfortable, clean, good breakfast
Stayed in July 2022
Reviewed: April 22, 2022
Laurel
AustraliaNot much
Stayed in April 2022
Reviewed: April 17, 2022
Jacquelyn
United States of AmericaThe walls were pretty thin and there was loud music almost until midnight. We didn't complain to the front desk because we weren't sure where it was coming from.
We liked the location of the hotel. It's right at the trailhead for the Erie Canal and we were able to bike from the hotel to the trail. It's also close to SUNY POLYTECHNIC where our son attends which was the point of our trip. The staff of the hotel were all friendly and very accommodating.
Stayed in April 2022
Reviewed: March 4, 2022
Odnia
United States of AmericaI didn't likeThe breakfast there's no scramble eggs and no pancakes charged us a lot of money
Stayed in March 2022
Reviewed: February 15, 2022
Raymond
United States of AmericaBreakfast was great. Staff friendly and helpful. Clean and comfortable room. Easy access back to the highway. Would recommend this hotel to friends and family.
Stayed in January 2022
Reviewed: December 2, 2021
Mesut
United States of AmericaValue for money
Clean, nice facilities
Stayed in November 2021
Reviewed: November 29, 2021
Bembry
United States of AmericaBreakfast
Decor
Stayed in November 2021
Reviewed: November 21, 2021
Grc
United States of Americaseemed more expensive than comparable hotels in area
clean, friendly staff, easily located, good breakfast
Stayed in November 2021
Reviewed: August 5, 2021
Peter
United States of AmericaThe exterior lights shown into the rooms.
Breakfast was good and there was a nice selection.
Stayed in July 2021
Reviewed: July 25, 2021
Gloria
United States of AmericaThis is my place to stay when staying in Utica.
Stayed in July 2021
Reviewed: June 27, 2021
David
United States of AmericaRoom above walking heard at night and in morning
Was very basic I’m sure due to Covid
Stayed in June 2021
Reviewed: May 20, 2024
Jennifer
United States of Americathe pull out is not comfortable for two adults
We requested two beds as there were 4 adults in the room and we booked this room about a year ago. We were told we were upgraded to a suite but that meant a pull out bed and we needed two beds which they were out of.
Stayed in May 2024
Reviewed: April 22, 2024
Grumpy-old-woman
United KingdomNothing really. It's just a regular 3star.
Stayed here twice, on the way to and from Niagara. Nothing much to say, everything was adequate but uninspiring
Stayed in April 2024
Moraitika, Greece
Maidenhead, UK
Sölden, Austria
Lincoln, USA
Davenport, USA
Rome, Italy
Scarborough, UK
Jasper, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content