5280 Willow Place, Verona, NY 13478, United States of America
#2 of 3 hotels in Verona
Guests' ChoiceBased on 168 hotel reviews
8.5Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.6
Staff
8.9
Value for money
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Varre
United States of AmericaThe unit we stayed in was fine it was the door didn’t want to lock when we left the room. So there was a couple of times we slammed the door and then it locked.
Clean and very nice customer service.
Stayed in April 2024
Reviewed: April 21, 2024
Lucas
United States of AmericaPool broken
Clean polite staff
Stayed in April 2024
Reviewed: April 21, 2024
Williams
United States of AmericaI had no issues.
It was close to town and Casino.
Stayed in April 2024
Reviewed: April 2, 2024
Benjamin
United States of AmericaBed was very hard
Room was very clean
Stayed in April 2024
Reviewed: March 23, 2024
Fortino
United States of AmericaThat the details weren't there. Ceiling smoke alarm blinks all night right above the bed. The art hanging on the wall in the bathroom has hair product streaking down it, the bathtub has rust stains and the bathroom ceiling needs painted it to is stained up. 9am leaving and no shoveled side walks and one swipe with a plow in the driveway.
Location
Stayed in March 2024
Reviewed: March 12, 2024
Pamela
United States of AmericaI was completely satisfied. If I had to list something that could be better it would be the cost.
Did not have breakfast
Stayed in March 2024
Reviewed: November 14, 2023
Gayle
CanadaI greatly appreciated the shuttle service to the casino.
Stayed in November 2023
Reviewed: October 31, 2023
Robert
United States of AmericaNothing
People were great with a cozy room,and a nice hot shower,which means a lot to me.
Stayed in October 2023
Reviewed: August 24, 2023
Leon
United States of AmericaAll was good.
Great coffee! Good selection of items to suite just about any taste. Staff very helpful. Location of dining area was fine. Nice outdoor area with tables for eating or just sitting and talking.
Stayed in August 2023
Reviewed: August 11, 2023
David
United States of AmericaAfter we checked out, we discovered we had left one of your bags somewhere. There was some delay in getting response from houskeeping that it was not found in the room.
Stayed in August 2023
Reviewed: July 5, 2023
William
United States of AmericaThe air conditioning in my room was not very cold and the check in took almost an hour. For the price, it was a 6 out of 10. The people made is an 8...
The people were great. Not a single employee was not only very pleasant but also Courteous. The breakfast was very good.
Stayed in July 2023
Reviewed: June 14, 2023
Patricia
United States of AmericaIt was a pleasurable stay. No loud noise. Had a beautiful nite sleep.
Breakfast is always a great plus but those waffles were on point. My fam luv them. Proximity to the gas station and the casino. It was very easy to get back on the road to head home to "The ROC".
Stayed in June 2023
Reviewed: June 6, 2023
Elizabeth
United States of AmericaTissues in bathroom had one when we arrived - never filled
The shuttle that took us to the Turning Stone Casino
Stayed in June 2023
Reviewed: May 16, 2023
Pamela
United States of AmericaAustin and the lady when I checked in was awesome Forgot her name she had very long hair!
Stayed in May 2023
Reviewed: May 16, 2023
Michelle
United States of Americanothing
everything
Stayed in May 2023
Reviewed: April 24, 2023
Robena
United States of AmericaLate morning start of shuttle to casino and early end at night
Close to casino and very good restaurant next to to it
Stayed in April 2023
Reviewed: April 24, 2023
Debra
United States of AmericaWiFi wasn’t great
Free shuttle to the casino
Stayed in April 2023
Reviewed: March 10, 2023
Fawn
United States of Americathe beds were lumpy
Stayed in February 2023
Reviewed: February 21, 2023
Racheal
United States of AmericaI think the price could be lower but it was a holiday weekend so I get it☀️
the front desk was very organized even when busy. checkin was super fast
Stayed in February 2023
Reviewed: January 26, 2023
Sophia
United States of Americaright across from the casino and Dunkin and recovery being right next door
Stayed in January 2023
Reviewed: January 9, 2023
Erica
United States of Americathe rooms were SO clean and smelled amazing. the staff was so friendly and very helpful. it was so nice that the hotel had a shuttle for the casino and is directly across the street. the hotel doors also lock after a certain time and require keycard access to get inside which is also very nice and gives a good sense of security. i’m very happy with our stay and enjoyed staying here far more than when we have stayed at the hotels connected to turning stone.
Stayed in January 2023
Reviewed: January 3, 2023
Antonio
United States of AmericaThe staff very friendly and happy and helpful. The shuttle Drivers are amazing but they need a raise . I will be back in February with my wife.
Stayed in January 2023
Reviewed: December 7, 2022
Maryanne
United States of Americaover 300 dollars a night for this weekend was too much!!
Stayed in October 2022
Reviewed: October 29, 2022
Dianne
United States of AmericaEverything was great!
Stayed in October 2022
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