2102 West Main Street, Durham, NC 27705, United States of America
#25 of 73 hotels in Durham
Guests' ChoiceBased on 173 hotel reviews
8.5Cleanliness
9.0
Comfort
8.8
Location
9.2
Facilities
8.8
Staff
8.8
Value for money
7.9
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: November 6, 2023
Karin
United States of AmericaToiletries were half filled( have no lotion in the big bottle that they now have) , room was cleaned after being prompted for 2 days and bed wasn’t even made
Stayed in November 2023
Reviewed: November 4, 2023
Charlotte
United States of AmericaThey could have more variety in bar menu. Service was good.
I thought breakfasts were a bit expensive, but convenient.
Stayed in October 2023
Reviewed: October 9, 2023
Jorge
United States of AmericaGreat place
Stayed in October 2023
Reviewed: August 6, 2023
Stephanie
United States of AmericaHow hot it was outside but that’s out of anyone’s control. Nothing to complain about besides that.
Location was ideal, short walk to reach the main center with restaurant and stores. Staff very friendly and hospitable.
Stayed in July 2023
Reviewed: July 2, 2023
Rodger
United States of AmericaMore firm pillows
Great food, many choices, great service
Stayed in July 2023
Reviewed: June 17, 2023
Amita
United States of AmericaIt was the perfect location to visit our daughter. We were able to walk to dinner and enjoy the cute area in the morning.
Stayed in June 2023
Reviewed: May 15, 2023
Robert
United States of AmericaBreakfast was fantastic. Order anything off the menu for free. Shuttle to Duke Medical Center was very convenient.
Stayed in May 2023
Reviewed: April 24, 2023
Melissa
United States of AmericaComfortable, clean, friendly staff and conveniently located to everything we needed. Will definitely make this our go to when visiting Durham in the future.
Stayed in April 2023
Reviewed: April 19, 2023
Future
MongoliaGood location, nice staff, value for money
Stayed in April 2023
Reviewed: January 9, 2023
Sarah
United States of AmericaFull amenities
Convenient location to University.
Stayed in January 2023
Reviewed: December 25, 2022
Kamini
United States of Americawe paid for breakfast & were 2 mins late & would not serve us
close to everyone
Stayed in November 2022
Reviewed: December 17, 2022
Bridget
United States of AmericaI traveled to go to Duke University Medical Center
Stayed in November 2022
Reviewed: October 28, 2022
Elena
Russianothing
Good quality hotel: my room was spacious, with a fridge, coffee machine, ironing utensils. They also provide essential hygienic items. The staff was great and very helpful.
Stayed in October 2022
Reviewed: October 17, 2022
Brian
United States of AmericaGreat location near East Campus!
Stayed in October 2022
Reviewed: October 12, 2022
Megan
United States of AmericaThe bed was very uncomfortable and the HVAC was unpredictable. It was hard the get a steady temperature. We were hot and cold all night long. We also stayed in a room where you could hear the elevator run.
The property was in a great location, close to restaurants and bars and you could walk to 9th street. The room and hotel in general was very clean and well kept.
Stayed in October 2022
Reviewed: October 11, 2022
Dr
United States of AmericaThere was limited room service. All meals were purchased outside. However, there was a snack bar available.
The inviting atmosphere was welcoming with exceptional customer service in the reception area and throughout the hotel. Bathroom showers were a dream with a wonderful body message. The beds were so comfortable with a ‘to die for’ mattress for a soothing sleep environment. Thank you
Stayed in October 2022
Reviewed: September 19, 2022
Russ
United States of Americalaundry machines needed some cleaning
location
Stayed in September 2022
Reviewed: September 5, 2022
Brett
United States of AmericaDid not like the manner in which breakfast was served, and service was slow due to understaffing. The front desk was nice and efficient, but did not thoroughly explain answers to questions I had. Room was much more expensive than I expected.
Location was ideal for visiting our aged mother. Breakfast food was very good. Room service was very fast. Beds were very comfortable.
Stayed in September 2022
Reviewed: September 4, 2022
Michael
United States of AmericaIn the room, there should be a TV channels guide. Heard other customers complaining about this as well. A customer asked to see the Tennis Open at the bar and no one knew how to find it! Why? There was not a guide. Customer guessed three times and finally got the station. Coffee bar in room did not have any sweeteners or cream! What's that all about? Learned too late that there was a shuttle. Would have taken that if I knew as we were going to Duke's Neurology Building and would have been easier for wife and me to be driven there.
Dinner - pleased with options and what we ordered. Bartender and Chef were especially attentive. Kudos Expected more options for breakfast. Had two egg sandwiches made which were fine. The one girl, with a strong accent, did not know what an egg sandwich was!! Was ok as another staffer took over and had order made quickly. My wife is disabled and pleased with the size of the room and the shower area.
Stayed in September 2022
Reviewed: August 21, 2022
Luciana
BrazilIt’s a perfect hotel! It’s the second time I stay here. Near Duke East Campus, with gratuit van. Very clean. friendly and polite staff. I loved everything!!
Stayed in August 2022
Reviewed: August 18, 2022
Jaime
United States of AmericaI need to request the housekeeping.
Breakfast
Stayed in August 2022
Reviewed: August 1, 2022
Anna
United States of AmericaGreat location and staff. Quiet. The shuttle was so helpful!
Stayed in July 2022
Reviewed: July 31, 2022
Leslie
United States of Americacleanliness of room breakfast not included
convenient location
Stayed in July 2022
Reviewed: June 30, 2022
Dan
United States of AmericaIt would be nice to have even a small continental breakfast.
Cleanliness of property
Stayed in June 2022
Prague, Czech Republic
Sorrento, USA
Mittlach, France
Cairo, Egypt
Sainte-Anne-de-Beaupré, Canada
Kranjska Gora, Slovenia
Sibiu, Romania
Saint Petersburg, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content