Reviews of Hampton Inn Cleveland-Westlake This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
29690 Detroit Road, Westlake, OH 44145-1934, United States of America
#5 of 9 hotels in Westlake
Guests' ChoiceReview Score
Based on 190 hotel reviews
7.2Score breakdown
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Cleanliness
8.0
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Comfort
7.7
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Location
8.6
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Facilities
7.1
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Staff
8.6
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Value for money
7.4
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Free WiFi
7.5
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Reviewed: April 21, 2024
Andreas
Germany1 review7.0“Okay”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed- Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast room too dark
NA
Stayed in April 2024
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Reviewed: March 10, 2024
Raquel
Brazil12 Reviews2 helpful votes8.0“Great!”- • Leisure trip
- • Family with young children
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Really good location, comfortable rooms.
Stayed in February 2024
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Reviewed: February 21, 2024
Paul
Ireland4 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Clean, quiet and close to all amenities
Stayed in February 2024
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Reviewed: February 12, 2024
Kenneth
United States of America56 Reviews1 helpful vote8.0Very Good- • Family with young children
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Dag gone geese kacking all night
Stayed in February 2024
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Reviewed: July 24, 2023
Michael
United States of America1 review6.0Pleasant- • Leisure trip
- • Couple
- • Queen Suite with Roll-In Shower - Mobility and Hearing Access Non-Smoking
- • Stayed 2 nights
Facility is “tired” looking. Needs some work to update and not look so worn. Check in area is very generic. Not welcoming at all. Lighting in room is bad. Fluorescent, harsh lighting. Needs to be warmer lighting in main room and bathroom.
Staff were were very professional, kind and helpful. Hardworking when getting breakfast out in the morning.
Stayed in July 2023
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Reviewed: July 10, 2023
Mary
United States of America29 Reviews1 helpful vote6.0“It was a very mixed feeling. 1/2 was very good. 1/2 was frustrating.”- • Leisure trip
- • Couple
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 3 nights
Our first room had no hot water in the shower. We took a cold shower the first night. Then moved rooms. The next room had some minor maintenance issues, (door handle in bathroom didn't work or lock, AC filter was clogged, so room was very humid.) Room was clean enough, but not super clean. Most of the time we were unable to get on-line. It seemed like the cost was too much for what we got.
Location good. breakfast like most with full breakfasts. Bed clean and comfortable. Staff friendly and helpful.
Stayed in July 2023
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Reviewed: July 3, 2023
Ed
United States of America10 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
We had stayed here a while back. At the time they were remodeling. Thought it would be nicer. Stay at a lot of Hamptons. This one was not up to there standards
Great location. Quite. Nice staff. Room was comfortable.
Stayed in July 2023
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Reviewed: June 3, 2023
Raymond
United States of America3 Reviews8.0“Ok”- • Leisure trip
- • Solo traveler
- • Queen Suite with Roll-In Shower - Mobility and Hearing Access Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No refrigerator or microwave in room, even though it stated on Booking.com the room had them.
Location. Staff. Breakfast. Walkable distance to restaurants
Stayed in June 2023
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Reviewed: May 19, 2023
Mary
United States of America1 review8.0“Perfect overnight !”- • Leisure trip
- • Solo traveler
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The staff was great. The bed was so comfortable.Super location and nice and quiet
Stayed in May 2023
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Reviewed: May 18, 2023
Julie
United States of America1 review8.0“Over all it was great”- • Leisure trip
- • Couple
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Driveway needs work
The breakfast was excellent, all was very good
Stayed in May 2023
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Reviewed: May 14, 2023
Jacqueline
United States of America6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Suite with Roll-In Shower - Mobility and Hearing Access Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was good. I wasn’t charged what my booking.com reservation said, but after a hassle they said they refunded the difference.
Stayed in May 2023
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Reviewed: February 27, 2023
Janet
United States of America36 Reviews4 helpful votes8.0“Clean, quiet and fantastic location.”- • Leisure trip
- • Couple
- • Queen Suite with Roll-In Shower - Mobility and Hearing Access Non-Smoking
- • Stayed 1 night
We were completely satisfied
Fantastic location just off the Interstate, but in a quiet area very close to a major shopping center with many good restaurants. We frequently travel along Interstate 90 to visit family and will always make this hotel our stopover. Room was clean, spacious and well-equipped. The lobby was being renovated, so check in was at a side door and desk clerk was very nice and efficient. Had a good sleep, great dinner and good breakfast nearby.
Stayed in February 2023
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Reviewed: January 20, 2023
Victor
United States of America1 review7.0Good- • Couple
- • Queen Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Remodeling and very noisy
Staff very hectic and polite
Stayed in January 2023
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Reviewed: December 7, 2022
Miller
United States of America21 Reviews4 helpful votes7.0Good- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast not so good .No hair dryer.
Quiet.
Stayed in December 2022
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Reviewed: October 29, 2022
Benjamin
United States of America1 review8.0“Would stay here again in the future when visiting the area. The setting was lovely!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
The desk chair in our room was loaded with someone else's hair. Ick! Please be sure to have staff vacuum those chairs after each visit! Otherwise the room was very clean and the Inn was very quiet. The dining area was VERY cold - so near the always opening front entrance combined with a strong draft from the ventilation unit. One more thing - get larger top sheets! No Hampton Inn has top sheets that really hang over the side of the bed enough. Tough with two people sharing the bed!
The breakfast was very nice. We always love Hampton Inn breakfasts - especially the oatmeal. The location was so pretty. Surrounded by trees the autumn colors were outstanding. Plus it was very quiet, despite being very close to shopping and lots of restaurants.
Stayed in October 2022
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Reviewed: October 6, 2022
Michele
United States of America1 review1 helpful vote7.0“OK, but was overcharged.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I was not charged what was agreed to through Booking.com. I was charged $18.34 more than I booked for. I understand taxes may be estimated when booked, but there was already nearly $20 of estimated taxes on my confirmation, and then to be charged an additional $18.34 on top of that was ridiculous. That was not all taxes. I expected to pay a little over $130 and was charged over $149. I will not be doing that again.
It was in a convenient location for the medical appointment which was the reason for travel. Breakfast as good. Staff was friendly.
Stayed in September 2022
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Reviewed: August 29, 2022
Deborah
United States of America23 Reviews5 helpful votes7.0“Hotel was fine but not special.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 5 nights
Room was very humid and seemed old and outdated.. Hotel under renovations
Breakfast was fine. Very nice woman there. Nice big TV.
Stayed in August 2022
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Reviewed: August 26, 2022
Michael
United States of America1 review6.0“It was barely ok”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
The property needs updating...frayed carpeting in hallways is a turnoff
Liked location near crocker park...
Stayed in August 2022
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Reviewed: August 22, 2022
Linda
United States of America2 Reviews8.0“Great location”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing to write on
Love the cookies and breakfast. Room was clean and comfortable
Stayed in August 2022
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Reviewed: July 18, 2022
Tom
United States of America11 Reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Queen Suite with Roll-In Shower - Mobility and Hearing Access Non-Smoking
- • Stayed 3 nights
thr bed was not comfomabie need new matress
bathroom was great
Stayed in July 2022
-
Reviewed: July 8, 2022
Pam
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
still under construction somewhat
very friendly and were accommodating w/ the dogs
Stayed in July 2022
-
Reviewed: July 4, 2022
Gail
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Queen Suite with Roll-In Shower - Mobility and Hearing Access Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Bad mattress
Great breakfast
Stayed in July 2022
-
Reviewed: June 20, 2022
Wendy
United States of America1 review8.0“Good”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast .. otherwise staff very friendly and helpful
Breakfast was ok ….one day staff was short….. the hot items were cold ….not everything was available ….. everything was messy and unattended….previous days breakfast was ok when staff available
Stayed in June 2022
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Reviewed: May 9, 2022
Erin
United States of America1 review7.0“Nice remodel but smaller details like bed, noise & bathroom were less than impressive”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Paper thin walls, noisy bed, dirty bathroom
Convenient location, pretty facility
Stayed in May 2022
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