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  5. Reviews of Hampton Inn & Suites by Hilton Mission Viejo Laguna San Juan Capistrano

Reviews of Hampton Inn & Suites by Hilton Mission Viejo Laguna San Juan Capistrano This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

28682 Marguerite Pkwy, Mission Viejo, CA 92692, United States of America

#3 of 4 hotels in Mission Viejo

Guests' Choice

Review Score

Based on 236 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.1

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 18, 2024

    10
    Exceptional
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    It was very welcoming. The room was big enough for my family, and there was enough space for my babies to move around. It wasn't crowded or small.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    Clean, comfortable and quiet.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    I like windows that open but that's just me, not a big deal. Unfortunately it's common for rooms to have a heat/ac unit and while the one in my room wasn't noisy, I don't like having the air (warm or cool) blowing on me. So on the bed nearest the machine I arranged the extra pillows to help deflect the blowing air (warm or cool).

    The assortment of breakfast items was great; lots of selection, fresh fruit, oatmeal, breads for toasting, DIY waffles, etc. Delicious coffee. Clean service area. The staff throughout the hotel was friendly, and helpful. The hotel is well-maintained, clean hallways, elevators, etc. Comfortable bed, spotless bathroom, lots of fluffy towels. Easy freeway access and to other shops (Costco, BevMo, In-N-Out). Quiet location despite proximity to fwy. Recommend and would stay there again.

    Stayed in April 2024

  • Reviewed: March 27, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Noise from adjoining rooms

    Location and quality of premices.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness was amazing. Modern rooms, friendly staff. Great location

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Comfortable and a safe location to my family.
    • Leisure trip
    • Solo traveler
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The price of the room for a senior was expensive!

    Breakfast was wonderful, many options. thought the price of the room for one night was expensive.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    Good value!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Very clean. The staff were very friendly and helpful. Breakfast was good.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    For the money, a good stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The bed was adequate; it could have been more comfortable. The toilet paper dispenser was loose and I'm surprised it wasn't noticed.

    The breakfast was just right and no complaints. Location-wise, the property was conveniently located to our event..

    Stayed in March 2024

  • Reviewed: January 30, 2024

    8.0
    Pleasant stay
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were so kind and polite. It’s a beautiful small hotel.

    Stayed in January 2024

  • Reviewed: December 18, 2023

    8.0
    Pleasant, clean, attractive property. Terrible bed.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed. Hotels need to switch from traditional mattresses to gel memory foam. They're not as expensive and infinitely more comfortable for us older folks that have shoulder and hip issues frim spirts injuries or just over doing it. The bed I used in room 106 is atrociously bad. The General Manager should sleep in it one night. It's lumpy and thin and caused me to toss and turn all night because I could not find a position where my hip wasn't annoyed. All the beds in my home have been converted to 12" gel memory foam, both firm and medium types, depending on personal preference. Try it. You'll never go back to a regular mattress. One of my house guests, after sleeping on one for a night said first thing the next day that she was going to toss her old mattress and get a gel memory foam. Bottom line, if ever I have a reason to come back to the area (was here for my son's wedding) I will choose another hotel that has a better mattress.

    I don't eat breakfast but grabbed a yogurt cup for the road.

    Stayed in December 2023

  • Reviewed: November 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access/Non-Smoking
    • Stayed 2 nights

    The bedding was less than comfortable. The duvet is so heavy that it is uncomfortable. They should offer you an alternative to the covers on the bed.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    8.0
    Good location for our trip
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    My puzzle app was blocked

    Fairly quiet even though location is close to freeway

    Stayed in October 2023

  • Reviewed: October 3, 2023

    10
    It was a very wholesome and relaxing stay even though it was only for one day, compared to our last 2 days stay at Sones
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Although the bathroom was very clean, it can take some upgrading, fixtures wise.

    It was very clean from the lobby to your bedroom. Breakfast was fresh & had everything you would wish to have for breakfast. Hotel atmosphere was calm , pleasant and relaxing. Staff were very friendly, helpful & happy to help & happy doing their work. Overall it’s like a home away from home. GREAT PLACE.

    Stayed in October 2023

  • Reviewed: September 17, 2023

    10
    I always liked Hampton Inn and will continue to stay there
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom doesn’t lock and not completely closed. The USB ports didn’t work

    Close to the freeway. Great breakfast. Nice room

    Stayed in September 2023

  • Reviewed: September 14, 2023

    10
    Comfortable stay, great service and value for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The construction going on at the time causing congestion at the entrance.

    Convenient off the freeway, very friendly, clean & good price.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Xxxxxxxxxxxx
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Xxxxxx xxxxx.

    Xxxxxxxxxxxx

    Stayed in September 2023

  • Reviewed: August 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio Suite - Non Smoking
    • Stayed 6 nights

    Excellent location for us. Very close to Saddleback College. Very nice breakfast. Excellent sized room, Staff very polite and helpful.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    10
    I spent one night at the Hampton Inn and it was a lovely experience.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Clean, modern and comfortable with helpful staff. The gym was lovely too.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 3 nights

    Clean and convenient

    Stayed in June 2023

  • Reviewed: August 9, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 3 nights

    The pool was not as large as it appeared to be-bummer. Also, the pool needed more attention since there were so many people there when we went. Plenty of chlorine, but needed to be clean and vacuumed more often

    The location, breakfast and room were very nice and comfortable. The outdoor patio area was nice and easy access.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean room and all areas. Nice breakfast

    Stayed in August 2023

  • Reviewed: July 25, 2023

    7.0
    Beds were comfortable rooms were clean would come back and stay again.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was pet friendly and wished they had a level that was not used for pets cause my son is allergic to dogs and cats.

    Room was clean and was up to date bed was comfortable with a thick duvet to keep you warm in the AC room. Pool was clean and the best part was the hot tub.

    Stayed in July 2023

  • Reviewed: July 18, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights

    The breakfast had little to be desired.

    The room was clean and nice.

    Stayed in May 2023

  • Reviewed: July 6, 2023

    10
    I would not hesitate to stay here again when in the area.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    It would be nice if breakfast started earlier. It isn't possible for construction workers to eat at the time it starts and takes away from the value added.

    There is a Restuarant and bar next door and convince stores and markets close by to grab any needed items.

    Stayed in June 2023

  • Reviewed: May 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night

    The barndoor on the bathroom was a really poor design choice.

    Stayed in May 2023

Showing 1 - 25

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