103 Troy Plaza Loop, Troy, AL 36081, United States of America
#3 of 7 hotels in Troy
Guests' ChoiceBased on 178 hotel reviews
7.7Cleanliness
8.0
Comfort
8.4
Location
9.0
Facilities
8.0
Staff
8.5
Value for money
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 2, 2024
Jeremy
United States of AmericaOutside lights of entrance and parking lights weren’t working
Clean
Stayed in June 2024
Reviewed: March 30, 2024
John
United States of AmericaHorrible pillows. Ottoman pushed under the TV divan breaks the 120v outlet plugs...fire hazard...second year notifying. Push the ottomon under the table THE OTHER SIDE FROM THE ELECTRICAL OUTLET. Ain't that hard
Good breakfast.
Stayed in March 2024
Reviewed: January 15, 2024
Anthony
United States of AmericaThe price I was given when I booked was not what I paid I talked with front desk to fix was not done over paid by 50.00
Everything was good
Stayed in January 2024
Reviewed: January 8, 2024
Elaine
United States of AmericaThe room was clean, the beds were comfortable, the staff was pleasant and the breakfast was delicious. My adult daughter and I were making a quick trip to visit my sick sister and we arrived after 10:00 pm. Staff checking us in was quick and efficient. We left after breakfast the next morning.
Stayed in January 2024
Reviewed: October 24, 2023
Sanford
United States of America$75 per 15lb. Dog, $150 total. As much as the room!
Clean
Stayed in October 2023
Reviewed: October 9, 2023
Marie
United States of AmericaThe location was perfect and the Breakfast was good.
Stayed in July 2023
Reviewed: August 14, 2023
Robert
United States of AmericaI hate to complain, but the elevator is having issues. On two occasions, the door failed to close the first time. It worked, but I will admit that it made me a little nervous. Also, the shower in room 304 was less than hot (my shower at 1030 was actually close to cold).
Pet friendly room near the campus was key. Despite booking through booking.com, the staff was totally cool with just adding the charge since we changed plans at the last minute to include our pet.
Stayed in August 2023
Reviewed: July 20, 2023
James
United States of AmericaThe increase of my total cost. Higher that quoted at the time of booking my stay. Why is that?
Location and complimentary breakfast was ideal
Stayed in July 2023
Reviewed: July 20, 2023
James
United States of AmericaThe total price was higher than what I received after booking. Why is that?
Breakfast and location was ideal
Stayed in July 2023
Reviewed: July 8, 2023
Linda
United States of AmericaAC unit wouldn't shut off and thermostat wasn't wolrking properly. Had to keep switching from heat to ac and back. Had lovely canisters of soap, conditioner, and body wash. Got in shower. Not a drop of body wash. Pillows are totally flat and not comfortable (but bed was good).
Breakfast was great!
Stayed in July 2023
Reviewed: July 4, 2023
Samuel
United States of AmericaCustomer service and being knowledgeable
It was decent
Stayed in July 2023
Reviewed: May 26, 2023
Gregory
United States of AmericaBreakfast wasn't as good as expected.
Stayed in May 2023
Reviewed: April 3, 2023
Mark
United States of AmericaRoom near the pool worked because we arrived when the pool closed and left before it opened, otherwise, this would be a problem. Strong pool smell in room.
Breakfast was very good
Stayed in April 2023
Reviewed: March 20, 2023
Garry
United States of Americathe fact we paid to park.
great setting. good joints were close.
Stayed in March 2023
Reviewed: March 2, 2023
Gregory
United States of AmericaNo show employees.
Great place. Great manager, she did the really good breakfast, and she worked the desk as well when her employees no showed. Give her some help finding some better employees.
Stayed in February 2023
Reviewed: February 9, 2023
John
United States of AmericaWall outlet with TV plugged into it was crushed and outlet broken by ottomon rolled under table top and crushing outlet box. TV inop. Potential fire hazard. Second room had bent plug but outlet not broken. Pointed out to staff to change ottomon storage to other end of table or risk burning the entire hotel.
Breakfast, cleanliness of facility.
Stayed in February 2023
Reviewed: February 2, 2023
Yvonne
United States of AmericaFor a property this old, the 177 per night was way, way out of line.
Everything was fine, breakfast lovely.
Stayed in January 2023
Reviewed: December 5, 2022
Carol
United States of AmericaThe bathroom was dirty and updated. The shower sprayer was broken and sprayed all over the floor Breakfast was below average
Good customer service. Comfortable beds. Good tv
Stayed in December 2022
Reviewed: November 27, 2022
Ethel
United States of AmericaA vent in the bathroom was so loud that the bathroom door had to remain closed; the bathtub water faucet feel off
it’s location, delicious breakfast, friendly staff
Stayed in November 2022
Reviewed: September 5, 2022
Lisa
United States of Americasee above
breakfast was not all that great. No dark roast coffee or REAL breakfast meats (bacon or pork sausage). Muffins were not all that good.
Stayed in September 2022
Reviewed: August 15, 2022
Jennifer
United States of Americabed not too comfy
close to Troy Univ
Stayed in August 2022
Reviewed: July 6, 2022
Gary
United States of AmericaBreakfast bar was not well attended. Staff member was on her phone. Disturbed upon checking in that I could not receive points for my Hilton Honors membership. Told that it was because I used a third party to book my reservation. I clicked on the button on the locations own website. Had no idea that I was connecting to a third party. This did not make me feel appreciated.
Facility was clean. Room was comfortable.
Stayed in July 2022
Reviewed: June 21, 2022
Veronica
United States of AmericaThere was a slight smell in the hallways and it was warm. Don't know what it was, but it was clean otherwise
Always love to stay here! It's so close to campus.
Stayed in June 2022
Reviewed: May 1, 2022
Danielle
United States of AmericaEverything was clean but some things needed to updated or refreshed. The carpet felt a little dirty, comforter had a bit of a smell, and the shower curtain was extremely small.
It was great for location and for the whole purpose of our trip.
Stayed in May 2022
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