228 Poydras Street, Downtown New Orleans, New Orleans, LA 70130, United States of America
#137 of 169 hotels in New Orleans
Guests' ChoiceBased on 163 hotel reviews
7.4Cleanliness
7.9
Comfort
8.1
Location
8.6
Facilities
7.7
Staff
8.0
Value for money
7.0
Free WiFi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 14, 2024
Dat
United States of AmericaHotel not being located conveniently to hotel. Lot of maneuvering for elderly mother on scooter.
Room was very nice. Staff was amazing. Tub was my favorite feature.
Stayed in April 2024
Reviewed: April 9, 2024
Thomas
United States of AmericaSome employees very rude when you ask questions ignorance Coffee shop or bfast shop they don’t open early plus pay for parking no room cleaning whole time there had to go to front desk to request coffee pillows soap and towels what was resort fee for
Room and location
Stayed in April 2024
Reviewed: January 28, 2024
Jim
United States of Americaparking was not great and limited restaurants in hotel
had an excellent corner room , no view , but very spacious , parking was not nice as it was shared with casino so it was full
Stayed in January 2024
Reviewed: December 4, 2023
Josh
United States of AmericaNo hot water.
The Staff was friendly and helpful. All my question were answered and they sent up maintenance when asked. Maintenance personal were very helpful.
Stayed in November 2023
Reviewed: November 13, 2023
Charlotte
United States of AmericaWoman at the front desk seemed mad or unfriendly.
I didn’t see any place to get breakfast except a take out coffee shop with few choices. We used the room coffee maker. The porters and man who helps you get dinner reservations were helpful.
Stayed in October 2023
Reviewed: September 29, 2023
Vince
United States of AmericaThe price did not match the quality. Harrah's tried to hit us up for the city tax and the resort fees, even though they were clearly included in the booking.com fees.
The staff
Stayed in September 2023
Reviewed: September 25, 2023
Janice
United States of AmericaThe doors to the bathroom were a bit dirty. They seem unclean. Seems like the doors and bathroom were not cleaned to the best of their abilities
Location
Stayed in September 2023
Reviewed: August 29, 2023
Chantay
United States of AmericaThe housekeeping staff
Location
Stayed in August 2023
Reviewed: July 25, 2023
Thapanut
ThailandCasino and restaurants
Stayed in July 2023
Reviewed: June 27, 2023
Mike
United States of AmericaThe beds are super hard & my whole family woke up the next day feeling awful! We dreaded the next night knowing we had to sleep in those beds.
Lovely hotel close to a lot of attractions.
Stayed in June 2023
Reviewed: April 30, 2023
Corina
United States of Americanight check in was not very friendly or helpful.
room was excellent and casino was convenient
Stayed in April 2023
Reviewed: April 2, 2023
Eckhardt
United States of AmericaRoom needed refreshing. Torn carpet and beat up walls and woodwork were unattractive, especially for the price. And my total charge was higher than what booking.com quoted.
Location was good and garage parking was safe.
Stayed in March 2023
Reviewed: February 22, 2023
Marci
United States of Americahot water was scalding and at times, uncontrollable. carpet was stained. Security knocked at door at about 3 in the morning to check air conditioning. Never complained about air conditioning
Room size and bathroom size. employees at front desk were extremely helpful and very nice.
Stayed in January 2023
Reviewed: December 12, 2022
Brian
United States of Americano convience store for buying drinks or other essentials . vending machines were not functioning. Most of the staff were rude and could not give direction for nearby locations.
near to cruise terminal . Mark the concierge and Vincent the bell hop were extremely helpful
Stayed in December 2022
Reviewed: November 27, 2022
Mandy
United States of AmericaThe staff during check in and check out were not friendly. Seemed like robots with no smile or social skills. Check out staff was very rude.
Location and the valet, greeting staff were always helpful and friendly and ready to help.
Stayed in November 2022
Reviewed: November 19, 2022
Donald
United States of AmericaThe room smelled like smoke, the carpet had spots and was worn, the loveseat was very dirty. The lamps were dusty . The bed was clean and comfortable.
Location was good-nothing close for breakfast.
Stayed in November 2022
Reviewed: October 28, 2022
Rhonda
United States of Americanot enough food inside hotel
Stayed in October 2022
Reviewed: August 27, 2022
Debbie
United States of AmericaNo clocks in the room, no housekeeping, we had to keep asking to get more coffee. No broushores or information on things to do or places to eat. Not a lot of restaurants in walking distance 😕 you can't sit outside the hotel to drink a cup of coffee and have a cigarette without a bum coming up to you asking for a cigarette or money. I think the staff out there should be chasing them away.
The rooms were comfortable and clean. The staff was very friendly and informative.
Stayed in August 2022
Reviewed: August 16, 2022
Caterin
United States of AmericaThere was a horrible smell
Stayed in August 2022
Reviewed: August 15, 2022
Patel
United States of AmericaLack of room amenities.
Need better concierge service.
Stayed in August 2022
Reviewed: August 6, 2022
Nekita
United States of Americathat I was my own housekeeper, i had to request towels and trash bags every day. No vacuuming nothing.
location and the staff
Stayed in August 2022
Reviewed: August 1, 2022
Pedro
United States of Americaproximity to the casino and to the downtown center was great
Stayed in July 2022
Reviewed: July 30, 2022
Yolanda
United States of AmericaThe valet parking is way too expensive.
The room was nice.
Stayed in June 2022
Reviewed: July 19, 2022
Rose
United States of AmericaI did not like the shower in the hotel. it did not feel properly cleaned.
location near entertainment and restaurants.
Stayed in July 2022
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