No microwave in room, had to request minifridge for room. The vending machine was consistently out of diet soda. Other than that, a very good experience.

Very friendly, helpful staff. Excellent communication about how late housekeeping staff is available when Do Not Disturb sign was on door. Excellent room service.

Stayed in April 2024

That we didn’t get to meet a ghost… 😂

It was clean, staff was wonderful, beds were comfy!

Stayed in April 2024

Bathroom is small-- it's an older hotel. Okay for us but maybe not for all. A large person might feel limited.

Lovely hotel. Enjoyed the comfy beds, nice lobby and convenience of eating there when we arrived. Great location and easy parking.

Stayed in April 2024

N/A

Atmosphere, cleanliness, and accessibility to all attractions. We were able to walk to all attractions and sites from the hotel. The location is great!

Stayed in April 2024

Single “queen” room was tiny along with the bathroom

Great location, great restaurants with large portions.

Stayed in April 2024

There were zero complaints

I love everything about this Hotel. The experience was top notch

Stayed in April 2024

N/A

It was so close to all the shops. Easy to navigate! The hotel itself was so beautiful. I love how they preserved some of the old style with a few modern updates.

Stayed in April 2024

N/A

The Hawthorne is an older but modern hotel with a lot of history. The reception displays grandeur. Tavern on site is good but can be very busy. Free parking on site a huge bonus. Free coffee in the lobby. Salem Common across the road for a nice walk. Close to activities.

Stayed in April 2024

Nothing

Lovely hotel, free parking and coffee in reception. Also apple cider in the afternoon

Stayed in April 2024

Nothing it was all perfect

Clean and it was super nice absolutely loved it there the lobby is absolutely beautiful as well

Stayed in April 2024

Great location, good size room and much better bathroom than the economy rooms.

Stayed in April 2024

Pricy breakfast, the shower is a cupboard in the economy rooms.

Great location, very historical. Lovely staff and convenient parking.

Stayed in April 2024

Everything was amazing apart from the mattress. It was slightly to form for my liking, but that could just be preference. Everything else was perfect.

Everything, a real standout building in Salem. A land mark all of its own. Truly amazing to be able to say we have stayed in this historic building.

Stayed in March 2024

Weather...lol.... it was rainy but they have two delicious comfy restaurants

very spacious.... we have a 2 double beds with 1.5 bath

Stayed in March 2024

Nothing

Beautiful traditional hotel. Very comfortable. Lovely foyer.

Stayed in March 2024

Juat such a wonderful experience, with exceptional staff and accommodations. Could not have had a more pleasant stay

Stayed in February 2024

Absolutely nothing. It was fantastic.

Location is perfect for walking to all the witch related tourist offerings in Salem as well as a good range of bars and restaurants. Staff are super friendly and helpful and the rooms are beautiful. It's an old hotel with loads of charm, rumoured to be haunted but we had no visitations! An added bonus was complimentary hot drinks in the lobby (which is fabulous) all day, freshly prepared by a staff member. Breakfast at Nathaniel's was delicious and good value. Would have no hesitation in staying there again.

Stayed in February 2024

tea and coffee was supposed to be available from 6-11 in morning, but many times the wter and coffee was gone well before 11 and it was not refilled. same with afternoon cider, once gone there was none available

the staff were great and accommodating, room service, bed and pillows, location fantastic

Stayed in February 2024

The vending machines weren’t stocked/didn’t have what was advertised. (Clicked for Diet Coke? Got Pepsi🙃) but the staff was quick to provide drinks from the tavern once notified!

The view from our room was amazing! The staff was lovely, and the room service was outstanding! We also dined at the tavern multiple times throughout the week. We were never disappointed! The buffet in the lobby on Christmas Day exceeded all expectations!

Stayed in December 2023

historical hotel in charming Salem. The size of the room is quiet big and location wise is superb

Stayed in November 2023

The location was excellent. Had parking included. The hotel was beautiful and the room was spacious and comfortable.

Stayed in December 2023

Nothing

Age of the hotel, cleanliness and staff was great.

Stayed in December 2023

Some of the front desk staff were a bit confused and we always got diffrent answers depending on who was working. Love the front desk on check in they were friendly and helpful.

Comfortable clean room, excellent service, first class all the way.

Stayed in December 2023

Genuinely don't have any pressing complaints- the only thing that was a little tricky was that the elevators are a little small and there's only one set- but again, it's part of the charm of a historic hotel, in my opinion.

The hotel is in an ideal location for anyone wanting to be able to walk around town- once we arrived, we didn't have to taxi anywhere until we left! Essex street shopping, the historical sights, and even the Hocus Pocus house were all within walking distance. The rooms were clean and had the character you'd appreciate in a historic hotel without lacking comfort and quality. Lobby was beautiful, restaurants downstairs were delicious and convenient. There aren't a lot of bells and whistles, but if you need somewhere convenient and comfortable to stay for a few days between your adventures in Salem, the Hawthorne is a great choice. We will definitely be returning.

Stayed in November 2023