2930 South River Road, Des Plaines, IL 60018, United States of America
#3 of 10 hotels in Des Plaines
Guests' ChoiceBased on 280 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
8.9
Facilities
8.7
Staff
8.8
Value for money
8.2
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 4, 2024
Margaret
United States of AmericaI didn't like that we had to pay for parking on top of an already pricey room.
The beds are so comfy and the rooms are clean and well cared for. The property sits quite near the interstate but the rooms are quiet and peaceful. The breakfast was ample and tasty.
Stayed in May 2024
Reviewed: April 2, 2024
Karen
United KingdomWaited 40 minutes for the hotel shuttle which didn't arrive. Had to get a taxi.
Stayed in March 2024
Reviewed: March 24, 2024
Muriel
United States of AmericaThe staff were courteous, and the facility was clean and comfortable.
Stayed in February 2024
Reviewed: March 17, 2024
Elena
United States of AmericaParking
Location
Stayed in March 2024
Reviewed: January 14, 2024
Xi
United States of AmericaShuttle service is convenient for going into the airport
Stayed in January 2024
Reviewed: December 28, 2023
Justin
United States of AmericaI didn’t like how you had to pay for parking and breakfast
I like the location of the place
Stayed in November 2023
Reviewed: November 9, 2023
Martha
United States of AmericaSomeone was smoking on our floor
Location to O’Hare was great
Stayed in November 2023
Reviewed: October 30, 2023
Patricia
United States of America$20 per night for parking & no cleaning of room after one night!
Always convenient, clean & staff is great.
Stayed in October 2023
Reviewed: October 17, 2023
Lorena
United States of AmericaI didn’t like that I had to pay $20.00 dollars a day to park my car😳 plus the hotel stay.😮😲 why? Why is that extra???
The room was very clean and comfortable 😀😘
Stayed in October 2023
Reviewed: October 8, 2023
Rebecca
New ZealandSeemed quite expensive but probably standard for airport hotel.
Free shuttle from airport. Nice casual restaurant/ bar. Comfortable beds.
Stayed in September 2023
Reviewed: October 5, 2023
Anne
United States of AmericaNo complaints 
Just a layover, so was really short. It was nice and clean.
Stayed in September 2023
Reviewed: September 16, 2023
Mikhail
United States of AmericaPaid parking. No water bottle in a room
Stayed in September 2023
Reviewed: August 15, 2023
Aiylene
United States of AmericaMeat for breakfast would change everyday. Bed is too high.
Very good location. Love the pool.
Stayed in August 2023
Reviewed: July 28, 2023
Ashlie
United States of AmericaVery loud lobby with bar out in the open and people playing corn hole. I felt I was on spring break in college. Once we hit the elevator it was quiet bliss
Comfortable beds, clean room, great water pressure
Stayed in July 2023
Reviewed: July 24, 2023
Catherine
United States of AmericaThe food was expensive and not very good. I wouldn’t recommend staying in for dinner.
Friendly staff, clean rooms and facilities.
Stayed in July 2023
Reviewed: May 29, 2023
Julie
United States of Americastaff was slow at the front desk
Stayed in May 2023
Reviewed: May 8, 2023
Cindy
CanadaNo restaurants within walking distance, far from the downtown area, pillows were too soft.
Super friendly staff, rooms and facilities were clean, convenient shuttle service to airport and public transit.
Stayed in May 2023
Reviewed: April 29, 2023
Tim
United KingdomA little dated decor
Despite location close to airport and motorway it was quiet and the room was spacious. Breakfast had a hot buffet option and continental options.
Stayed in April 2023
Reviewed: April 24, 2023
Terry
United States of Americathe walk to the casino
was fine
Stayed in April 2023
Reviewed: March 13, 2023
Deena
United States of AmericaNo complaints
The kiddi pool was just amazing for my 5 year old
Stayed in February 2023
Reviewed: February 19, 2023
Viviana
United States of AmericaThe waitresses are very nice but one of the chef was very rude (breakfast time).
The staff was very nice and helpful.
Stayed in November 2022
Reviewed: January 8, 2023
Leith
AustraliaPool cold and hot tub not working
Stayed in January 2023
Reviewed: December 5, 2022
Phillips
United States of Americathe hot tub wasn’t working, and the pool was a little chilly
nice place and very clean, loved the fire place.
Stayed in December 2022
Reviewed: November 9, 2022
Crisa
United States of AmericaParking, was $18.00 per night and it was very confusing
Stayed in November 2022
Solbiate Olona, Italy
London, UK
Juiz de Fora, Brazil
Legian, Indonesia
Poole, UK
Mittenwald, Germany
Mandalay, Myanmar
Årstad, Sweden
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content