Breakfast could have tasted better and more offerings.

Stayed in January 2024

Water pressure was very low, room was a bit dry, no extra blankets in closet. Breakfast was very expensive for what was offered. Silverware, OJ and cups for coffee had to be requested, they weren’t readily available which was strange.

Room was comfortable for a one night stay.

Stayed in November 2023

Nice

Stayed in October 2023

Having to pay to park when we already paid to stay there.

It was so clean and well organized and not outdated.

Stayed in October 2023

Good hotel to stay in the Palo Alto area

Stayed in September 2023

Room was adequate but dark. Wish we could keep adjoining room doors open without propping them open with a shoe. Would be nice to have an area to walk and potty pets since you are pet friendly. Need to look at my bill against my credit card statement. Seemed like things didn’t match up but need to wait for final charges to post, so not sure on that yet.

Staff was VERY pleasant and friendly. Accommodated our request for rooms close together. Location and parking was great. Food at dinner was great! So nice to have good shower products in large sizes to minimize waste. Loved the extra blanket pillow in the room so I didn’t have to call housekeeping. Air conditioning worked great.

Stayed in September 2023

Parking was easy. Hotel was completely updated. Staff was nice and room was very clean.

Stayed in July 2023

No

Good

Stayed in July 2023

It was costing me $346 per night just for accommodation no breakfast was included !! which consider higher than expected

Clean with nice large room we’ll maintained Located in quite area

Stayed in June 2023

Good value is the key. I also like that there are quite a few electric car chargers.

Stayed in March 2023

the underground parking lot signage and access was not readily accessible - till we got used to it. we as a family were there for three days - over Stanford Family Day weekend; our grandson is a freshman there at Stanford. … thanks

the location on the main road in Central Palo Alto, with easily available underground parking and a very nice breakfast.

Stayed in February 2023

Reception service is bad. A person has hanged my card three times! The card stopped working because of overdraft. When I called, the only advice they gave me was to call my credit card company Breakfast is very poor. People who serving breakfast are very rude. As soon as they saw that we had breakfast included, they lost all interest in serving us. I was told to get coffee by myself from the lobby, while other guests were served! It did not feel nice. We were leaving at 6:15 and could not make it to breakfast in our last day. A person from the reception said that we cannot get "take to go" breakfast. Pool is cold. The pool area is very dirty! Often no towels.

Clear, large room Nice lobby We did not try dinner, but dinner and drinks are available Nice and friendly personal in bar

Stayed in February 2023

The breakfast buffet was the most disorganized thing I have ever seen. I’ve never seen a buffet that you have to sit and order. It took forever, servers were clearly lost and very overpriced for a “buffet”. I would not eat there again.

The hotel was very clean and had a nice big lobby area with plenty of seating.

Stayed in February 2023

Limited light in room, small.

Quiet room, comfortable bed

Stayed in January 2023

nice clean property and close to stores

Stayed in January 2023

Parking charge is too much. We parked on the street right beside the hotel.

The pool facilities were great. Room was nice too.

Stayed in January 2023

Pillows are not great. Not the best quality. I would rate the hotel in the 225 dollar range but charging 350 plus on some nights is not worth it.

Breakfast was good. Had the choice of buffet vs single items of the buffet. Not a big breakfast person so do not need to pay 34 dollars for toast and yogurt.

Stayed in January 2023

My wife got into the spa and got a rash from the amount of chlorine. The whole pool room smelled very strong of chlorine.

The staff were very friendly and helpful. We had an issue with our vehicle and they helped us book a room for an additional night.

Stayed in January 2023

restaurant was not available

location

Stayed in October 2022

when we arrived the huge front door was open and stayed open. Fortunately it was fixed in the morning. Someone mentioned it had been acting up for a while.

quiet, clean, convenient, nice indoor pool

Stayed in December 2022

I t was located near the places I needed to get to.

Stayed in November 2022

no

Staff and surroundings.

Stayed in November 2022

breakfast is not included for all rooms and is pricey for the amount of food received.

We liked the pricing and staff were nice. The room was very clean.

Stayed in November 2022

As a Hilton Honors member the personalization of the visit has definetley changed. The parking garage was a little difficult to manage with a disabled placard if you were in closer to one elevator that the other.

As always the Hilton chain was on point! The check-in was seemless and helpful. The staff was efficient. The housekeeping staff made sure that I had enough towels for the room and I was set for the weekend. The only downfall was the elevator situation, but even technical difficulties can't be avoided.

Stayed in October 2022