9999 Westheimer Road, Westchase, Houston, TX 77042-3802, United States of America
#192 of 428 hotels in Houston
Guests' ChoiceBased on 251 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
8.8
Facilities
7.9
Staff
8.6
Value for money
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 10, 2024
Sharynia
United States of AmericaMy phone in the room didn’t work and the light bulbs was out in the lamp
I like that the property was clean and front desk staff was wonderful
Stayed in April 2024
Reviewed: April 8, 2024
Siping
United States of AmericaLunch and dinner, noise isolation
Breakfast and location are good.
Stayed in April 2024
Reviewed: April 8, 2024
Shanese
United States of AmericaCouldn’t shower drainage in water
The viewing
Stayed in April 2024
Reviewed: April 1, 2024
Clovia
United States of AmericaThe shower took a long time to get warm the water was not draining from the bath tub the water came all the way to my ankle plus the Ac was loud
All the staff was friendly
Stayed in March 2024
Reviewed: March 17, 2024
Razz
United States of AmericaI didn't like that the rooms need to be updated. Things were falling apart
I didn't get any breakfast
Stayed in March 2024
Reviewed: March 6, 2024
Xavier
United States of AmericaNot the most modern but pretty clean
The location.
Stayed in March 2024
Reviewed: January 8, 2024
Charlott
United States of AmericaLocation and friendly staff
Stayed in January 2024
Reviewed: December 31, 2023
Teresa
United States of Americathe room was very cold and the heater took awhile to get room warm. Then it got cold again, didn't seem to retain much heat therefore heater was running off and on thru out the night. it would have been nice to have a free breakfast instead of wanting $17 dollars more per person for breakfast.
the room was very nice size and bed was comfortable.
Stayed in December 2023
Reviewed: December 18, 2023
Courtney
United States of AmericaFriendly staff
Stayed in December 2023
Reviewed: December 3, 2023
Ellen
United States of AmericaRestaurant service was not good. Servers were not friendly and told us we should eat from the buffet and not from the menu because it was pricey. We were very insulted. For the remainder of our visit we ate elsewhere even though it was a little inconvenient.
Stayed in November 2023
Reviewed: October 11, 2023
Edita
Czech RepublicThe room's air condition was very noisy when was working.
Stayed in September 2023
Reviewed: August 18, 2023
Linah_as
Saudi ArabiaTheir hallways and elevators were smelly.
The room was clean and spacious. Good and very welcoming staff.
Stayed in August 2023
Reviewed: July 26, 2023
Cbear66
United States of AmericaWith in the first 30 minutes of check in we had to move rooms due to lack of hot water. The room we moved to was smaller and did not have a mini fridge.
The ac was cold, bed comfortable, and wait staff at restaurant were excellent and compassionate.
Stayed in July 2023
Reviewed: June 17, 2023
Dan
United States of AmericaNo coffee down by Lobby.
Convenient for my stay...
Stayed in May 2023
Reviewed: May 22, 2023
Oluseyi
United KingdomN/A
The cleanliness
Stayed in May 2023
Reviewed: May 21, 2023
Peta
United States of AmericaI didn’t have a problem with the property. I just need my refund to be processed to my account.
it was clean and the staff was friendly.
Stayed in April 2023
Reviewed: April 24, 2023
Henry
United States of AmericaAll wad great
Everything
Stayed in April 2023
Reviewed: April 17, 2023
Tamika
United States of AmericaI was disappointed there was no complementary coffee offered except in the room. I’m not comfortable using in room coffee machines. People can do disgusting things to them. And it’s not sanitary. Also there was only one chair for us to sit and eat.
There was no breakfast offered. I came for a meeting held in the hotel so the location was perfect and there are plenty of restaurants near by.
Stayed in April 2023
Reviewed: March 30, 2023
Deborah
United States of AmericaThe hotel bar area closed around 9:00p.m.
The room was very spacious
Stayed in March 2023
Reviewed: January 25, 2023
Marico
United States of AmericaTub no shower
Stayed in January 2023
Reviewed: December 14, 2022
Joseph
United States of Americamale front desk clerk on Saturday morning
location
Stayed in November 2022
Reviewed: November 11, 2022
Sarah
United States of AmericaThe staff is what keeps my coming back. They remember each time I stay and are very warm and welcoming. They make me feel special.
Stayed in November 2022
Reviewed: September 4, 2022
Ahmed
EgyptNo free breakfast
Comfort and cleanliness and price
Stayed in September 2022
Reviewed: August 14, 2022
Christopher
United States of AmericaAc didn't work well, room smelt musty and the entire place looks like it needed updating and refreshing.
Reasutant in the hotel, fitness center and big rooms.
Stayed in July 2022
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