5405 28th St. Ct SE, Grand Rapids, MI 49546, United States of America
#21 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 286 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.7
Staff
8.5
Value for money
8.3
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 6, 2024
Kathy
United States of AmericaNeed at least 2 comfy chairs
Breakfast was good, very comfy bed, close proximity to airport
Stayed in May 2024
Reviewed: May 20, 2024
Devanie
United States of AmericaBreakfast was just okay.
Very nice accommodations, friendly staff who gave us a late check-out.
Stayed in May 2024
Reviewed: May 9, 2024
Judith
United States of AmericaBreakfast needs improvement know that it was not usual staff running it that day
Location, room with great shower
Stayed in May 2024
Reviewed: April 7, 2024
Rebecca
United States of AmericaA little bummed there wasn’t a hot tub.
Breakfast was fabulous! Lots of different options. The pool was definitely a hit with the teens. This Holiday Inn will be first pick when we come back to visit our daughter in college next year.
Stayed in April 2024
Reviewed: January 20, 2024
Fahl
United States of AmericaIn our original room the shower head was broke and the heat didn't work. Although they moved us a new room it was annoying. The heat I supposed might have been something that had happened since their last guest used the room but the shower head was definitely know because they had tried to rig it up but it fell whenever you touched it.
Decent hotel close to the airport with a shuttle that runs beginning at 4am
Stayed in January 2024
Reviewed: January 18, 2024
Catrina
United States of AmericaIt would of been nice to have scrambled eggs one morning.
Breakfast had a good variety of things you could choice from.
Stayed in January 2024
Reviewed: November 3, 2023
Stacy
United States of AmericaLarge room, new, clean
Stayed in October 2023
Reviewed: September 14, 2023
John
United States of AmericaShuttle not operational 24 hours
Spacious, new, clean, bed very comfortable
Stayed in September 2023
Reviewed: August 17, 2023
Kimberly
United States of AmericaRoom not cleaned when requested
Convenience to airport
Stayed in August 2023
Reviewed: July 2, 2023
Evans
United States of AmericaIt had one garbage car, breakfast was horrible either undercooked or no more was available, and shower wouldn’t get hot.
The size of the bathroom/ personal hygiene products and the cleanliness of the room
Stayed in June 2023
Reviewed: June 27, 2023
Kelsey
United States of AmericaNothing. Everything was great!
Breakfast was great! The beds were so comfy! Pool was nice. Lots of chlorine. Good outside area. Overall wonderful
Stayed in June 2023
Reviewed: June 18, 2023
Kerry
United States of AmericaThe breakfast was awesome! Lots of different choices for everyone, even those picky eaters. And I love the Dove soaps in the bathrooms, awesome!
Stayed in June 2023
Reviewed: January 23, 2023
Terrachel
United States of AmericaThe property was clean and beautiful. Friendly staff
Clean beautiful room
Stayed in January 2023
Reviewed: December 13, 2022
Susanne
United States of AmericaIt was a perfect place to spend the night before a very early morning flight. The shuttle was excellent.
Stayed in December 2022
Reviewed: November 13, 2022
Kathleen
United States of AmericaThe curtains on the window were see through so it was awkward not being sure if people could see outside. Recommend changing those
Comfy bed, friendly staff, thank you for having unseasoned scrambled eggs!!
Stayed in November 2022
Reviewed: October 17, 2022
Hector
United States of AmericaI was in a room with a shared door with another room, which was a little bit uncomfortable because you could hear a lot of noise from the other room.
facilities are great
Stayed in October 2022
Reviewed: October 3, 2022
Savannah
United States of AmericaJust make sure to check the address! There are multiple "Holiday Inn Express & Suites Grand Rapids Airport" and I did go to the wrong one. Also note the airport shuttle stops running at midnight so you'll have to uber/lyft if you have a later flight.
The hotel room was huge, the bed was super comfy, and the desk and wifi in the room worked great for me to take a few Zoom calls for work during my stay.
Stayed in September 2022
Reviewed: September 13, 2022
Beverly
United States of AmericaNew staff needed better training. Would have loved a hot tub in addition to the nice pool.
Better than the usual free hotel breakfast, but no where near restaurant quality, or even fast food quality. Room was fairly quiet, comfortable and clean. Nice view out window, private.
Stayed in September 2022
Reviewed: August 31, 2022
Alicia
United States of AmericaI had 2 remember that the lights were ran by your key card that was different
I can't complain
Stayed in August 2022
Reviewed: August 28, 2022
Joseph
United States of Americafront desk staff less than friendly upon arrival
great location
Stayed in August 2022
Reviewed: August 23, 2022
Bre
United States of Americawe stayed 4 nights 5 days and our room was only cleaned on e
The luggage carts were super helpful! and I love how comfortable we were during our stay.
Stayed in August 2022
Reviewed: August 23, 2022
Souraya
United States of Americathe pool had a really really strong smell of chlorine or some type of chemical. it was pretty much empty the whole trip. we went in it once but had to get out because of the smell.
the staff was very kind and the beds were super comfy. breakfast was delicious!
Stayed in August 2022
Reviewed: August 8, 2022
Little
United States of AmericaThe pool area made your eyes burn. I did not swim just watching my granddaughter. We had to leave the area and our eyes burned for a while after we returned to our room
Stayed in July 2022
Reviewed: August 6, 2022
Jillian
United States of Americanothing
clean.
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content