Reviews of Holiday Inn Express & Suites - Madison West - Middleton, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
8353 Murphy Drive, Middleton, 53562, United States of America
#1 of 9 hotels in Middleton
Guests' ChoiceReview Score
Based on 134 hotel reviews
9.3Score breakdown
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Cleanliness
9.7
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Comfort
9.7
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Location
9.2
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Facilities
9.7
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Staff
9.5
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Value for money
9.4
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Free WiFi
9.3
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Reviewed: May 10, 2024
Kristin
United States of America3 Reviews10“very good! Comfortable, quiet and clean”- • Leisure trip
- • Solo traveler
- • King Suite - Non-Smoking
- • Stayed 1 night
Plastic cups in bathroom for brushing teeth, taking meds would be nice
Room was very clean, no funky hotel smells.
Stayed in April 2024
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Reviewed: April 19, 2024
Borsodi-ciszek
United States of America1 review9.0“Great! EV-Friendly!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast needs more vegan/plant-based options.
We had everything that we needed. The room was clean! The guy who checked us in was SO NICE. Hotel was centrally located. Like of food and shopping options around it. Grateful they had an EV charger. The beds were very comfy.
Stayed in March 2024
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Reviewed: April 8, 2024
Teresa
United States of America4 Reviews10“We were very pleased with everything”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great staff, great location, great accommodations.
Stayed in April 2024
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Reviewed: April 6, 2024
Shelley
United States of America6 Reviews8.0“relaxing and quiet in my room.”- • Leisure trip
- • Family with young children
- • Queen Suite with Two Queen Beds Hearing Accessible - Non-Smoking
- • Stayed 1 night
Too many in the pool, due to boys tournament in the area, capacity was over the limit, no one to tell them.
breakfast was good.
Stayed in March 2024
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Reviewed: March 17, 2024
Kim
United States of America6 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
it was so clean. the bedding was awesome. the mattresses were comfortable. wonderful pool and spa area. the breakfast in the morning was fantastic. extremely friendly staff
Stayed in March 2024
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Reviewed: February 3, 2024
John
United States of America46 Reviews2 helpful votes10“Likely to become my go-to lodging when I visit Madison.”- • Leisure trip
- • Solo traveler
- • King Room - Mobility Access Tub - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Great location, close to freeways and nearby restaurants. They not only have EV chargers, but they work! Pleasant staff, comfortable, quiet room.
Stayed in February 2024
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Reviewed: January 23, 2024
Smith
United States of America1 review9.0“Generally very pleasant”- • Leisure trip
- • Group
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
No room cleaning on weekend
The staff was most congenial
Stayed in January 2024
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Reviewed: December 4, 2023
Tracey
United States of America1 review10Exceptional- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The property was very clean and modern. The beds were very comfortable, and the room was roomy and well laid out. The breakfast the next morning was superb. And the morning crew kept the lobby very clean.
Stayed in December 2023
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Reviewed: November 21, 2023
Jan
United States of America13 Reviews1 helpful vote10“I highly recommend this place.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
nothing ; some people may have an issue with barn doors to the bathroom as you can see through the gaps
Excellent, new, clean.
Stayed in November 2023
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Reviewed: October 27, 2023
David
United States of America12 Reviews10“Great hotel in Middleton with a great gym.”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I never wake up in time for breakfast- but that might be on me.
We’ve stayed here a few times and the staff has always been so nice! Always so helpful, even when we come in at 3am. The rooms are clean, lovely and the bed are super comfortable.
Stayed in October 2023
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Reviewed: October 21, 2023
Handan
Turkey4 Reviews1 helpful vote10“Excellent stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Friendly staff!
Stayed in October 2023
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Reviewed: August 28, 2023
Schroeder
United States of America1 review10“Happy camper”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Wish we had been a little closer to downtown Madison.
Nice room and amenities. Staff was pleasant and helpful.
Stayed in August 2023
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Reviewed: August 15, 2023
Glenn
United States of America1 review10“PERFECT get away at the PERFECT HOTEL !!”- • Leisure trip
- • Couple
- • Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Only complaint was the pool was under maintenance the 2 days we stayed during the week. Whirlpool water was not as hot as my husband likes but he likes it super hot.
Hotel was easy to get to from the highway. Well lit parking lot. Very friendly and knowledgeable staff - knew about the area with good places to dine out. Room was very spacious with plenty of room to move around and store our luggage and cooler. Bathroom was very spacious too with shower gels, etc and a hair dryer. Beds were super comfortable and plenty of pillows too. We made sure our room had a couch and it was great to have that sitting area too. Breakfast was awesome. You could get biscuits and gravy, bacon or sausage patties, eggs, dry cereals, mini muffins, bagels, bread, fresh fruit, yogurt, apple and orange juice, milk, coffee and much more. If you left hungry it was not the hotels fault. The pool was great size and the whirlpool too. It was a very quiet hotel too. Could not hear other tvs or people thru the walls. Must be well insulated. : ) We liked our stay so much we extended it by a day.
Stayed in July 2023
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Reviewed: July 31, 2023
Jacalyn
United States of America2 Reviews10“Excellent hotel to stay for night in Middleton and close to Madison.”- • Leisure trip
- • Couple
- • King Suite - Hearing Accessible - Non-Smoking
- • Stayed 1 night
Excellent hotel! Very pleased with our entire stay. Very clean and up to date facilities. The price was good too. I booked online about a half hour before we arrived, and the front desk already had our keys ready to go. Very fast check in and friendly staff. Best hotel check in I have ever experienced! We stayed in another hotel the night before which cost more and was not even close to as nice as this one was.
Stayed in July 2023
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Reviewed: July 18, 2023
Robert
United States of America7 Reviews10“We enjoyed our stay very much.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
- • Stayed 2 nights
The door to the bathroom didn't close all the way and didn't lock, so it was a bit lacking in privacy. Poor design, I think.
Breakfast was very good. Beds were excellent. Shower was very good. Staff were friendly and helpful.
Stayed in July 2023
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Reviewed: July 15, 2023
Mary
United States of America2 Reviews10“The bed was awesome and I felt safe”- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Clean
The beds were exceptional The breakfast was great
Stayed in July 2023
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Reviewed: July 5, 2023
Victor
United States of America37 Reviews10“Good stay in pleasant hotel”- • Leisure trip
- • Couple
- • King Suite - Non-Smoking
- • Stayed 2 nights
Friendly staff
Stayed in June 2023
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Reviewed: April 22, 2023
Amber
United States of America13 Reviews10“wonderful”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
super quiet, clean, lots if nice touch details in the room, great gym
Stayed in April 2023
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Reviewed: April 18, 2023
Deepa
United States of America17 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room facing parking lot and people walking by could easily see inside if the blinds are not down. Very crowded because of a dance competition nearby. Outside smelled of cows/farm
Breakfast was good. Options for both vegetarians and non vegetarians. Lots of good restaurants nearby. Lots of parking. Good size pool and gym.
Stayed in April 2023
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Reviewed: April 18, 2023
Doug
United States of America9 Reviews1 helpful vote8.0“Nice place to stay but comes up short on a few things.”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
- • Stayed 4 nights
Disappointed that first two days of four day stay I did not receive any room cleaning services. Disappointing that the ‘free’ breakfast ended so early at 9:30 am, so never experienced it.
Nice, new property. Overall was very clean. Front desk staff were great, despite being taxed with sold out nights.
Stayed in April 2023
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Reviewed: April 18, 2023
Kathleen
United States of America1 review10“Best value pools clean always cleaning”- • Leisure trip
- • Couple
- • Standard King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Excellent lots of food
Stayed in April 2023
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Reviewed: April 5, 2023
Rachel
United States of America4 Reviews9.0“Great property”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Friendly host. Clean Quiet
Stayed in April 2023
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Reviewed: March 19, 2023
Peter
United States of America2 Reviews9.0“Very good stay”- • Leisure trip
- • Couple
- • King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Ran out of several Some breakfast items
Very clean
Stayed in March 2023
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Reviewed: March 15, 2023
Maria
United States of America3 Reviews1 helpful vote9.0“Our stay was memorable and fun that we will treasure forever.”- • Leisure trip
- • Family with young children
- • King Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The only thing that was a negative was that the whirlpool was not working correctly. the water was not hot enough.
Breakfast was delicious and had many choices. Room was comfortable and clean. The shower head had three options which was therapeutic and relaxing. Gym had many options and equipment clean and worked like new.
Stayed in March 2023
