23131 Lake Center Drive, Lake Forest, CA 92630, United States of America
#6 of 10 hotels in Lake Forest
Guests' ChoiceBased on 368 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
8.7
Facilities
8.8
Staff
8.8
Value for money
8.2
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 21, 2024
Jacob
United States of AmericaStaff were rude and lazy. Well over 30 minutes to check in, wasn't made aware of any information regarding the property. Front desk receptionist also tried charging me twice for the room, fortunately I noticed before paying.
The property and room were very clean, and the bed was comfortable. Parking available inside a garage was a pleasant addition.
Stayed in March 2024
Reviewed: March 3, 2024
Fischer
United States of AmericaCheck in staff person let us sit at counter for 5 minutes without acknowledging us while she was finishing computer work 😞.
The room was clean and comfortable, and the hotel was recently upgraded/refreshed
Stayed in March 2024
Reviewed: January 2, 2024
Dale
United States of AmericaThe coffee in the lobby.
Location was convenient and easy to access.
Stayed in December 2023
Reviewed: December 25, 2023
Carol
United States of AmericaVery noisy when on the freeway side of the building. Charge for breakfast which was very mediocre.
Convenient location.
Stayed in December 2023
Reviewed: November 27, 2023
Kurtis
United States of AmericaBattery in smoke detector went out at 2 am. On duty front desk worker did not know how to resolve. Had to call a manager to find batteries.
Stayed in November 2023
Reviewed: October 20, 2023
Mike
United States of AmericaToo many questions
Too many questions
Stayed in September 2023
Reviewed: September 10, 2023
Sandy
United States of AmericaThe extra parking charge was a surprise but I may have missed it somewhere.
The staff was friendly and helpful, the hotel was clean and quiet, and the bed was super comfortable! Convenient location, just 15-25 min from many great beaches. I highly recommend Crystal Cove for an easy paved walk overlooking the ocean, right next to Newport Beach and Laguna Beach.
Stayed in August 2023
Reviewed: September 10, 2023
Abdulla
BahrainNoise f the room is in the 5th floor.
Clean quiet and friendly staff.
Stayed in September 2023
Reviewed: September 8, 2023
Abdulla
BahrainI was allocated a room at the fifth floor. The room was vibrating and a sound of working machinery is continuous. That was because of the air conditioning machines on the roof.
Clean spacious room and very helpful and friendly staff.
Stayed in September 2023
Reviewed: August 16, 2023
Roxane
United States of AmericaI included the breakfast and didn't feel it was explained well how it worked seemed like its something new didn't use the 2nd day because of that. It seems if you can order food but we were told to buffet and awkward
Clean and nice staff
Stayed in August 2023
Reviewed: August 14, 2023
Ruth
United States of AmericaThe design and colors were not appealing. Should have free breakfast
Close to freeway
Stayed in August 2023
Reviewed: August 13, 2023
Steve
United States of AmericaNon
Good
Stayed in August 2023
Reviewed: August 13, 2023
Christopher
United States of AmericaLong walk to room; hot elevator & hallway. Few walkable dining/bar options ( yes, not the hotel’s fault); frozen dinner from shop seemed to be defrosted/ing already.
Convenient to SNA and my events
Stayed in August 2023
Reviewed: August 3, 2023
Wood
United States of AmericaWhen checking in booking.com hadn’t reserved my room so I didn’t have a room although it was paid in full
Good location
Stayed in July 2023
Reviewed: July 24, 2023
Ruirui
ChinaRoom is too small
Location
Stayed in July 2023
Reviewed: July 10, 2023
Colin
United States of AmericaThe room was a little awkward in terms of the how the bathroom door was positioned in the room.
Stayed in July 2023
Reviewed: July 2, 2023
Am
United States of AmericaEverything was just great which is how a HOTEL should be EXCEPT, it can do without the “knocking/checking” of rooms for those CHECKING OUT. Your guests do know your check out time!
Stayed in July 2023
Reviewed: March 25, 2023
Yenju_wang
United States of Americabreakfast not included
room is clean
Stayed in January 2023
Reviewed: February 7, 2023
Brahman
United States of AmericaNoisy neighbors up all night.
Clean
Stayed in February 2023
Reviewed: December 30, 2022
Steve
United States of AmericaThey now charge $12.00 a night for parking. This was a surprise and is new from the last time I stayed here. With all the places to stay that don't charge for parking, this hotel now moves down the list for my choice to stay.
Rooms are always clean.
Stayed in December 2022
Reviewed: November 12, 2022
Stephanie
United States of AmericaOur room felt like a mile away from the elevator. Took forever to come and go.
Great design!! Stunning remodel!
Stayed in October 2022
Reviewed: November 7, 2022
Tizzy
United States of Americathe tv only played CNN. the tv wouldn’t change channel. strange
great location and I loved the coffee/espresso machine on site!
Stayed in October 2022
Reviewed: October 31, 2022
Chantal
United States of AmericaWe didn't feel welcome upon arriving.The young man at the reception was rushing us through, speaking very fast and couldn't wait to send us off! We should have asked to speak to management as we usually enjoy staying at this hotel when we visit family.
Very clean and close to my destination. Except for our experience when checking in, we found the rrst of the staff very professional and helpful.
Stayed in October 2022
Reviewed: October 14, 2022
Michael
United States of Americanothing
nice design
Stayed in October 2022
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