9901 South La Cienega Boulevard, Los Angeles, CA 90045, United States of America
#236 of 382 hotels in Los Angeles
Guests' ChoiceBased on 4171 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.1
Facilities
7.6
Staff
8.1
Value for money
7.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Ravuvu
FijiReception check-in service was awful. For some reason, they were not able to check me in right away and I had to wait for a big group of Chinese tourists that came after me to check in first. I was told to wait for 15mins to check in and then ended up waiting for almost 2 hours!
The room was comfortable, clean and spacious. Loved everything about it. Bonus was having restaurant downstairs that served hearty food!
Stayed in February 2024
Reviewed: April 29, 2024
Gary
AustraliaNot sure it was best value for money. Shuttle was slow to arrive at the airport. Restaurant prices were pretty high ( but food was good).
Location was good. Staff were friendly. Room was clean and comfortable.
Stayed in April 2024
Reviewed: April 23, 2024
Laurel
United States of AmericaThe check-in procedure needs improvement. The shuttle bus determines the rhythm of checkins. I helped a woman with her bags off my shuttle and for my trouble I ended up 8 deep at checkin. Management knows that people arrive in clumps because of the shuttle, but doesn't pull an extra staff member in for a few minutes to speed check-ins. Thus it took ages to get my key. Then the restaurant was not open when I tried to go there. So I went to the McDonalds next door, which was the most dystopic one I have ever been to. Really strange people. While I was waiting for my order, I was approached multiple times by really unsavory people, not customers that I could tell, really inappropriately. I wish the hotel restaurant was open more hours!
Location and continuous shuttle to LAX were great. Room, though a bit worn around the edges, was surprisingly quiet given proximity to airport.
Stayed in March 2024
Reviewed: April 22, 2024
John
AustraliaFriendly staff. Concierge did not know bus routes to the Santa Monica beach area. Bar was not open on our first night.
There was an hours wait at the airport for a shuttle bus.to the hotel. As we arrived during a strike it was very noisy and the catering staff were reduced. Our room was clean and adequate. Difficult to get non hotel food in the area.
Stayed in March 2024
Reviewed: April 20, 2024
Harnek
CanadaBad shower pressure & bathroom gets wet. It was dark as not enough lighting. Breakfast not included
Good size & clean room & building. Fast check in & check out. Courteous staff. Good toiletries in the bathroom. Good & comfortable bed. shuttle service good and efficient.
Stayed in April 2024
Reviewed: April 16, 2024
Dilara
TurkeyThe hotel workers were on strike.
be close to the airport
Stayed in April 2024
Reviewed: April 14, 2024
Yasuhiro
JapanAll the washing machines and dryers in the hotel were not usable.
There is a convenience store next door, convenient for buying food and alcohol.
Stayed in April 2024
Reviewed: April 13, 2024
Krishna
CanadaIt need renovation, too old facility
Location, shuttle
Stayed in March 2024
Reviewed: April 13, 2024
Brenda
AustraliaThe only reason for the slightly reduced score was the noise of the protesting staff. I felt for the remaining staff as you could see the team work and collaboration to keep things moving. We had dinner at the hotel on 11 April and it was just lovely. So nothing really to complain about.
The rooms were nice and spacious and all the staff we interacted with were kind, helpful and friendly. This is important to call out as some of their peers were outside protesting at the time.
Stayed in April 2024
Reviewed: April 13, 2024
Ubaldo
United States of AmericaLights should be brights in the rooms
Stayed in April 2024
Reviewed: April 10, 2024
Mariel
United States of AmericaPrice for parking
Place
Stayed in April 2024
Reviewed: April 10, 2024
Garrecht
United States of AmericaThe hallways were a little grungy. Long walk to the elevator.
Shuttle service promptness.
Stayed in April 2024
Reviewed: April 10, 2024
Esther
United States of AmericaOn top of paying like 200$ for one night, you then had to pay 40$ for parking 😒
Stayed in April 2024
Reviewed: April 7, 2024
Ann
United States of AmericaWe liked it all!
Well located to the airport and parking garage. Friendly and helpful staff.
Stayed in March 2024
Reviewed: April 6, 2024
Paola
ColombiaThe shower could be more comfortable for taller people. And it wasn't body wash nor shampoo either
The location is perfect for one night near to the airport, and the shuttle service every 15 was very convenient for our plans. Breakfast was pretty decent, fruits, yoghurt, eggs, and so on. The staff was also very kind
Stayed in March 2024
Reviewed: April 5, 2024
Laquan
United States of AmericaNo free parking. Rooms are kind of outdated, breakfast buffet was mediocre but ok.
Close to the airport. Convenient to the hwy, and not far from downtown LA, Inglewood and many other spots
Stayed in April 2024
Reviewed: April 4, 2024
Geraldine
United States of AmericaParking fees cold food
Free breakfast
Stayed in March 2024
Reviewed: April 4, 2024
Tanya
South Africawas allocated room with disability assist, it was very comfortable
Location is great
Stayed in April 2024
Reviewed: April 2, 2024
Heather
AustraliaClean, great location and free LAX shuttle
Stayed in March 2024
Reviewed: April 1, 2024
Michael
AustraliaI was happy with all services.
Met all my expectations for a one night stay after a long flight.
Stayed in February 2024
Reviewed: March 29, 2024
Vaniece
United States of AmericaNight staff and manager
Clean
Stayed in March 2024
Reviewed: March 29, 2024
Ingrid
United States of AmericaRoom was cleaned everyday.
Stayed in March 2024
Reviewed: March 28, 2024
Natalie
United States of AmericaWas cold ac was giving me trouble I caught a severe cold after
I liked the view
Stayed in March 2024
Reviewed: March 28, 2024
Charles
United States of AmericaDirty toilet in first room. AND WHY DON’T I GET MY IHG POINTS JUST BECAUSE I BOOKED THROUGH BOOKING.COM? THAT’S NOT FAIR OR RIGHT! The hotel still got my business!
Location good. Close to LAX. I had to get a second room on check in because the toilet in the first room had not been cleaned and there was “hair stuff” floating in it!!! The rest of the room looked clean, but I wasn’t about to take a chance! The restaurant and bar was very nice. Guillermo, the bartender was excellent! He deserves a big raise.
Stayed in March 2024
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