Everything

Stayed in May 2024

we had ants in our room and they skipped our room when cleaning everyday even though we didn’t have the do not disturb on our door

Close to where we were going

Stayed in May 2024

I had made a reservation for a 2 queen bedroom but when we got there we the give us a king bed room. When I ask the front desk he was kind of rude and told us they were booked and that was the only room they have. We stayed because it was late and we were tired from our trip. But front desk was not friendly at all.

Stayed in February 2024

DIRTY towels and wash cloths. That was horrible.

The hotel was decent, and staff accommodating.

Stayed in February 2024

I paid for two queen beds but they gave me a king and pullout instead

Stayed in February 2024

The reservation was hard to find because it wasn't under my name. There were several families who booked through a third party and it was a mess trying to figure out who had a room and who didn't. I'm glad they found us a room however for big events, its better to speak with the hotel directly.

There was a great selection of food available for breakfast. The staff was very nice as well. The check in and check out process is easy too.

Stayed in December 2023

The renovation were not completed. They didn't have enough towels for their guests. The lights and phone on one side of the room didn't work at all. The included breakfast was gone before 8am. They need more staff to accommodate everyone.

I liked the location of the hotel.

Stayed in December 2023

West door had leaves blown in front outside indoor dirty .. Room 101 could be better shower leaks out to floor .. no wi-fi not working ..breakfast could be better .. not personal

Location

Stayed in November 2023

Rooms were not really serviced during the stay. Only towels, not cleaned.

Exceptional young lady at desk in the evening. Very helpful and considerate of our needs.

Stayed in October 2023

Front door was broken so crickets were all over the lobby. No breakfast. The cook said it was due to no suppliers being ordered by the new management.

Stayed in August 2023

Elevator was a little sketchy- made a lot of loud noises when riding it

Location- nice size rooms

Stayed in August 2023

Sandy the night audit was very unpleasant and unprofessional. After changing rooms twice due to uncleanliness, stained sheets, dirty showers, with hair clogging in the drain nets, sewer smells etc. She comes to our rooms to bring another set of even more stained sheets and throws them at us and tells us “ oh my gosh they’re just stains” and leaves the room.

The location was nice was near accessible. Near great shopping areas. Nice decor.

Stayed in June 2024

The hotel was dirty. The floors were dirty in the lobby and elevator. Signage was missing letters, so it wasn't legible. There was an odor in the lobby and our room.

It was fine for one night, but we wouldn't have stayed there longer than that.

Stayed in June 2024

No jacuzzi No complementary continental breakfast

Location

Stayed in May 2024

I accidentally left two phone chargers I my room. I called in to report it. Manager said nothing turned into lost and found. So the housekeeping staff stole my two chargers.

Stayed in May 2024

an answer of why it was okay to change my reservation, on your terms, then consider me a No Show, and charge me again..

Close to OSU

Stayed in February 2024

Water pressure was terrible. The elevators quit working, I was on the top floor. There wasn't any coffee the second morning.

Staff was very friendly

Stayed in April 2024

Everything

Stayed in March 2024

Booking.com offered hotel breakfast $5/person, but the hotel charged us $10/person.

Stayed in February 2024

Nothing

The rooms are real nice and big

Stayed in February 2024

Were there for a 3 night stay. Housecleaning never left fresh towels or emptied trash

Convenient location. Comfortable bed

Stayed in December 2023

I called ahead to check to see if the hot tub was open and functioning, I was assured it was. It was not, the hotel personnel told me and my son to take a hot bath. Breakfast started after 7, I checked out at 7 and I wasn't offered a refund. He served me cold coffee he said was just made, obviously from the previous day. I had a dirty towel hanging in my bathroom on the back of the door. Im very disappointed in this hotel experience. This was a special get away with my son for an event and he loves to swim and get in a hot tub, I couldn't believe it was closed after I called to verify.

Stayed in November 2023

The king bed mattress was very hard and hurt my back. I requested a different room but was denied so we bought a foam topper mattress at Walmart next door and that solved the problem. When we checked in the first night I asked about breakfast but was not told that because we used bookings.com, we would not be eligible for the free breakfast but would have to pay $20 for the two of us. Tea and coffee were allowed but the “hot”water for tea was barely lukewarm so I used the Keurig upstairs to make tea. I determined that the breakfast was not served in a safe manner (everybody had to reach into bread bags to get bread and bagels instead of being in a cabinet to be reached with tongs) so we did not eat there. By the way, the price at bookings.com was the full price changed by the hotel but I was not given the choice of using AARP or military discount so it was a pricey 2 nights.

Great location, easy to access. The room was very nice with a living room area. Everything was clean.

Stayed in October 2023

Had to leave at 11:30pm first night due to room next door noise and fighting snd were told no other rooms at hotel.

Stayed in October 2023