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  5. Reviews of Holiday Inn Hotel & Suites Maple Grove Northwest Minneapolis-Arbor Lakes, an IHG Hotel

Reviews of Holiday Inn Hotel & Suites Maple Grove Northwest Minneapolis-Arbor Lakes, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11801 Fountains Way North, Maple Grove, MN 55369, United States of America

#7 of 10 hotels in Maple Grove

Guests' Choice

Review Score

Based on 75 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.1

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 22, 2024

    8.0
    Delightful time for spring break
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Warm plates for breakfast.

    Breakfast scrambled eggs were cold.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Kids loved time in water park
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cold scrambled eggs, cold bacon

    Water park ambience delightful, lily pads very challenging

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Other guests at the hotel were loud and disruptive in the night. The hotel did deal with it though and it was not the hotel's fault.

    Minecraft Dungeons.. Breakfast, pool area. Room was clean.

    Stayed in March 2024

  • Reviewed: December 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The price for the stay was a little steep compared to the other hotels in the area.

    The staff was awesome, breakfast was delicious, and the kids loved the water park.

    Stayed in December 2023

  • Reviewed: November 2, 2023

    8.0
    It was fun. Wish breakfast was included
    • Leisure trip
    • Family with young children
    • Family Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Free breakfast, and have the opportunity to bring in own small cooler with plastic

    Was disappointed that breakfast is not included, also at pool can't bring in oun cooler have to pay for over priced tap beer.. For the price of the room thinking hoilday inn could afford to give out free breakfast like other hotels in the same location

    Stayed in October 2023

  • Reviewed: August 14, 2023

    8.0
    It was just fine. Kind of expensive …no free coffee, kiddy pool needs updating, pillows need to be replaced.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Proximity to many restaurants. Clean

    Stayed in August 2023

  • Reviewed: July 20, 2023

    8.0
    Great experience, would come again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    That the pool isn’t open longer for adults at night.

    How clean our room was, and the staff at the bar were very welcoming and helpful.

    Stayed in July 2023

  • Reviewed: April 23, 2023

    8.0
    Hotel is clean and tidy, pool provides fun for kids and parents can find relaxation in the hot tub.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The Pool/ Hotel Security Team, in addition to our server at Breakfast was most kind and welcoming! The Front Desk Team (other then Sarah and the gal she appeared to be training upon our arrival) needs to learn a few things about general customer facing etiquette.

    Hotel was clean and ready for our arrival. Pool area was also tidy and the birthday party crew we brought had fun!

    Stayed in April 2023

  • Reviewed: March 28, 2023

    8.0
    We will be coming back again!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    two things I’d suggest, the bathroom door in our room was heavy with a self closing mechanism. my youngest got her finger pretty severely pinched because of it. for a hotel that’s pretty family oriented I would not suggest the self closing doors, not sure the purpose but if that. secondly though the water park is older looking we really enjoyed it. the pool staff is conflicting to me though, noticed none in actual pool attire like standard lifeguards, one was sleeping, most in their phones with headphones in and one was crocheting. if any parent or guardian was expecting lifeguards to actually be looking out for the safety of their children you’d be greatly disappointed. It was a false sense of security and safety and my own opinion I’d rather no lifeguards in that scenario so parents are in full watch (as they should be anyway).

    loved the pool amenities, it was a doable family vacation for a solo parent trip with young kids.

    Stayed in March 2023

  • Reviewed: January 28, 2023

    7.0
    Overall would go again but the water park hours are annoying
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool/ water park closes for 30 minutes 2 hour after opening the "cleaning" and they lock the pool area and kick you out. No cleaning is happening during this time. I also got a room with two queens and a pull out sofa. The sofa was actually not a sofa at all but a chair that pulled out which was disappointing to have less seating space.

    The room was a good size and had a full size fridge. Also the staff at the front desk was very friendly.

    Stayed in December 2022

  • Reviewed: October 30, 2022

    9.0
    Would recommend this property to family and friends.
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No water pressure in the shower.

    Friendly staff, clean, large room, good breakfast, good location.

    Stayed in October 2022

  • Reviewed: May 12, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed sheets could have been cleaned,i dont think they was very well cleaned had like coffee stains on them and the tub wall could have been cleaned. Wish the waterpark was open not just the small pool for a teenager.

    Breakfast was good...location is great.

    Stayed in April 2022

  • Reviewed: March 12, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the sofa sleeper was very uncomfortable for the kids.

    The amenities it had for kids.

    Stayed in March 2022

  • Reviewed: January 3, 2022

    9.0
    I would definitely stay again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast was not always stocked

    beds were comfortable, clean close to downtown staff was nice

    Stayed in November 2021

  • Reviewed: July 9, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel staff were friendly (which was great) this is about waterpark staff- a group of them just gathered around the life guard at main pool and no one watching the small children's pool. They didn't tell some boys (12 to 14) to stop jumping into pool which was clearly against rules posted. Later when cleaning, pool closed but these same boys were in pool area and in water...... your pool staff made me feel unsafe. They were not professional.

    Under remodeling and hotel staff kept the lobby clean. Hotel staff were friendly. Room was clean.

    Stayed in July 2021

  • Reviewed: June 24, 2021

    7.0
    Good
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    Breakfast, the cost, and cleanliness.

    The location, the pool area, and the staff.

    Stayed in June 2021

  • Reviewed: March 25, 2024

    10
    Loved it. Great value
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The TV kept shutting off by itself at times

    Very clean and accommodating

    Stayed in March 2024

  • Reviewed: January 16, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Paying for breakfast.

    Kids had fun swimming, the beds were comfy, and the staff was great!

    Stayed in January 2024

  • Reviewed: October 20, 2023

    10
    10/10
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Any food/drinks were pretty expensive but you’re paying for convenience.

    The staff was kind and helpful, breakfast was great, the pool area was AMAZING, snack bar in the pool area, restaurant and coffee shop in the lobby, great location, clean rooms.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    5.0
    Fair
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    That the slides weren't running

    The large pool

    Stayed in August 2023

  • Reviewed: July 14, 2023

    10
    It was great, staff was amazing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The water park wasn’t open but the kids still had a blast in the water

    Staff was very nice , we had an issue with our refrigerator and we were upgraded to a larger room

    Stayed in July 2023

  • Reviewed: June 20, 2023

    4.0
    The jacuzzi area was nice.
    • Leisure trip
    • Couple
    • Deluxe King Room - Disability Access - Non-Smoking
    • Stayed 1 night

    Hello, I stayed for a night away/ father's day. I experienced spiders in the bathroom and over my bed and some crawling bugs on my carpet that were long. Spiders perhaps are a bit natural, but not the other type of long bugs. I had hair on my sink/ toilet/shower. (I had my own Lysol so i used it-just not what i wanted to have to do as a guest getting away from home.) It was late when I saw these things, I didnt raise a fuss, but none the least I was disappointed with the cleanliness of my room.

    The swim area.

    Stayed in June 2023

  • Reviewed: June 20, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Buffet breakfast not offered during the week. Our mistake but would have been a nice touch.

    Loved the water park for my 2 kids under 4. They loved it and spent 2 hrs having the best time

    Stayed in June 2023

  • Reviewed: May 4, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Family Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We received conflicting information from different staff members regarding checkin/check out, extra fees, and meals. It was difficult to eat on site at the restaurant.

    The facility was family, friendly with pool and arcade. Our room was large with separate bunkbed for children.

    Stayed in April 2023

Showing 1 - 25

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