11801 Fountains Way North, Maple Grove, MN 55369, United States of America
#7 of 10 hotels in Maple Grove
Guests' ChoiceBased on 75 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
9.1
Facilities
8.0
Staff
8.6
Value for money
7.5
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: March 22, 2024
Naomi
United States of AmericaWarm plates for breakfast.
Breakfast scrambled eggs were cold.
Stayed in March 2024
Reviewed: March 19, 2024
Naomi
United States of AmericaCold scrambled eggs, cold bacon
Water park ambience delightful, lily pads very challenging
Stayed in March 2024
Reviewed: March 11, 2024
Tammy
United States of AmericaOther guests at the hotel were loud and disruptive in the night. The hotel did deal with it though and it was not the hotel's fault.
Minecraft Dungeons.. Breakfast, pool area. Room was clean.
Stayed in March 2024
Reviewed: December 30, 2023
Brittany
United States of AmericaThe price for the stay was a little steep compared to the other hotels in the area.
The staff was awesome, breakfast was delicious, and the kids loved the water park.
Stayed in December 2023
Reviewed: November 2, 2023
Bauermeister
United States of AmericaFree breakfast, and have the opportunity to bring in own small cooler with plastic
Was disappointed that breakfast is not included, also at pool can't bring in oun cooler have to pay for over priced tap beer.. For the price of the room thinking hoilday inn could afford to give out free breakfast like other hotels in the same location
Stayed in October 2023
Reviewed: August 14, 2023
Betsy
United States of AmericaProximity to many restaurants. Clean
Stayed in August 2023
Reviewed: July 20, 2023
Akeia
United States of AmericaThat the pool isn’t open longer for adults at night.
How clean our room was, and the staff at the bar were very welcoming and helpful.
Stayed in July 2023
Reviewed: April 23, 2023
Sarah
United States of AmericaThe Pool/ Hotel Security Team, in addition to our server at Breakfast was most kind and welcoming! The Front Desk Team (other then Sarah and the gal she appeared to be training upon our arrival) needs to learn a few things about general customer facing etiquette.
Hotel was clean and ready for our arrival. Pool area was also tidy and the birthday party crew we brought had fun!
Stayed in April 2023
Reviewed: March 28, 2023
Meredith
United States of Americatwo things I’d suggest, the bathroom door in our room was heavy with a self closing mechanism. my youngest got her finger pretty severely pinched because of it. for a hotel that’s pretty family oriented I would not suggest the self closing doors, not sure the purpose but if that. secondly though the water park is older looking we really enjoyed it. the pool staff is conflicting to me though, noticed none in actual pool attire like standard lifeguards, one was sleeping, most in their phones with headphones in and one was crocheting. if any parent or guardian was expecting lifeguards to actually be looking out for the safety of their children you’d be greatly disappointed. It was a false sense of security and safety and my own opinion I’d rather no lifeguards in that scenario so parents are in full watch (as they should be anyway).
loved the pool amenities, it was a doable family vacation for a solo parent trip with young kids.
Stayed in March 2023
Reviewed: January 28, 2023
Christine
United States of AmericaThe pool/ water park closes for 30 minutes 2 hour after opening the "cleaning" and they lock the pool area and kick you out. No cleaning is happening during this time. I also got a room with two queens and a pull out sofa. The sofa was actually not a sofa at all but a chair that pulled out which was disappointing to have less seating space.
The room was a good size and had a full size fridge. Also the staff at the front desk was very friendly.
Stayed in December 2022
Reviewed: October 30, 2022
Gracia
United States of AmericaNo water pressure in the shower.
Friendly staff, clean, large room, good breakfast, good location.
Stayed in October 2022
Reviewed: May 12, 2022
Higgs
United States of AmericaThe bed sheets could have been cleaned,i dont think they was very well cleaned had like coffee stains on them and the tub wall could have been cleaned. Wish the waterpark was open not just the small pool for a teenager.
Breakfast was good...location is great.
Stayed in April 2022
Reviewed: March 12, 2022
Joanne
United States of Americathe sofa sleeper was very uncomfortable for the kids.
The amenities it had for kids.
Stayed in March 2022
Reviewed: January 3, 2022
Jessica
United States of Americabreakfast was not always stocked
beds were comfortable, clean close to downtown staff was nice
Stayed in November 2021
Reviewed: July 9, 2021
Felicia
United States of AmericaHotel staff were friendly (which was great) this is about waterpark staff- a group of them just gathered around the life guard at main pool and no one watching the small children's pool. They didn't tell some boys (12 to 14) to stop jumping into pool which was clearly against rules posted. Later when cleaning, pool closed but these same boys were in pool area and in water...... your pool staff made me feel unsafe. They were not professional.
Under remodeling and hotel staff kept the lobby clean. Hotel staff were friendly. Room was clean.
Stayed in July 2021
Reviewed: June 24, 2021
Heidi
United States of AmericaBreakfast, the cost, and cleanliness.
The location, the pool area, and the staff.
Stayed in June 2021
Reviewed: March 25, 2024
Valerie
United States of AmericaThe TV kept shutting off by itself at times
Very clean and accommodating
Stayed in March 2024
Reviewed: January 16, 2024
Shannon
United States of AmericaPaying for breakfast.
Kids had fun swimming, the beds were comfy, and the staff was great!
Stayed in January 2024
Reviewed: October 20, 2023
Chloe
United States of AmericaAny food/drinks were pretty expensive but you’re paying for convenience.
The staff was kind and helpful, breakfast was great, the pool area was AMAZING, snack bar in the pool area, restaurant and coffee shop in the lobby, great location, clean rooms.
Stayed in September 2023
Reviewed: August 24, 2023
Brianna
United States of AmericaThat the slides weren't running
The large pool
Stayed in August 2023
Reviewed: July 14, 2023
Kaylee
United States of AmericaThe water park wasn’t open but the kids still had a blast in the water
Staff was very nice , we had an issue with our refrigerator and we were upgraded to a larger room
Stayed in July 2023
Reviewed: June 20, 2023
Ware
United States of AmericaHello, I stayed for a night away/ father's day. I experienced spiders in the bathroom and over my bed and some crawling bugs on my carpet that were long. Spiders perhaps are a bit natural, but not the other type of long bugs. I had hair on my sink/ toilet/shower. (I had my own Lysol so i used it-just not what i wanted to have to do as a guest getting away from home.) It was late when I saw these things, I didnt raise a fuss, but none the least I was disappointed with the cleanliness of my room.
The swim area.
Stayed in June 2023
Reviewed: June 20, 2023
Christin
United States of AmericaBuffet breakfast not offered during the week. Our mistake but would have been a nice touch.
Loved the water park for my 2 kids under 4. They loved it and spent 2 hrs having the best time
Stayed in June 2023
Reviewed: May 4, 2023
Meagn
United States of AmericaWe received conflicting information from different staff members regarding checkin/check out, extra fees, and meals. It was difficult to eat on site at the restaurant.
The facility was family, friendly with pool and arcade. Our room was large with separate bunkbed for children.
Stayed in April 2023
Showing 1 - 25
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