375 Whitney Avenue, Holyoke, MA 01040, United States of America
#3 of 4 hotels in Holyoke
Guests' ChoiceBased on 210 hotel reviews
8.6Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.7
Staff
8.8
Value for money
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 11, 2024
Christina
United States of AmericaNothing
The property was spacious and clean.
Stayed in April 2024
Reviewed: February 10, 2024
Brenna
United States of AmericaThe kids loved the room. They really liked the shower and the little kitchen.
Stayed in February 2024
Reviewed: December 27, 2023
Camille
United States of AmericaThe reservation I made was through Booking.com. However, the desk clerk when I checked in claimed I had cancelled. This was not true; the reservation and the room charge were still on my accounts. This minor problem was addressed shortly by the supervisor or manager in charge.
The breakfast was a great selection. I liked the fact that we had access to complimentary coffee all day. The staff was very pleasant and for the most part helpful and cheerful.
Stayed in November 2023
Reviewed: December 27, 2023
Melissa
United States of AmericaI have stayed here multiple times, and will go back again.
Stayed in November 2023
Reviewed: December 2, 2023
Lisa
United States of AmericaHighway road noise is persistent at night.
Convenient, accessible rooms that make it easy to unpack and pack car from stay. I appreciate that it’s pet friendly!
Stayed in November 2023
Reviewed: November 30, 2023
Prasanna
IndiaLocation is very convenient from Holyhoke mall. Breakfast was great and the rooms are very comfortable. Staff was quite helpful.
Stayed in November 2023
Reviewed: November 14, 2023
Wayne
United States of AmericaLocation is excellent
Stayed in November 2023
Reviewed: October 17, 2023
Mauricio
United States of AmericaClean
Stayed in October 2023
Reviewed: October 12, 2023
Jessica
United States of AmericaHotel suite was large and comfortable we enjoyed our stay!
Stayed in August 2023
Reviewed: October 5, 2023
Abbas
CanadaThe sofa bed could've been better
Good and comfortable stay
Stayed in August 2023
Reviewed: October 2, 2023
Sarah
United States of AmericaNothing.
Everything was clean and well set up for our multi-room family needs
Stayed in October 2023
Reviewed: September 2, 2023
Jeffrey
United States of AmericaShower with a hose would be an improvement.
Stayed in September 2023
Reviewed: August 24, 2023
Ann
United States of AmericaWould have been better to have breakfast replenished.
Spacious with plenty of kitchen utensils.
Stayed in August 2023
Reviewed: August 14, 2023
Christopher
United States of AmericaRoom was very tight with a king bed
Pool and amenities in the room were great (large bathroom, plates and silverware)
Stayed in August 2023
Reviewed: August 5, 2023
Theresa
United States of AmericaBooking .com
Great
Stayed in August 2023
Reviewed: July 31, 2023
Diane
United States of AmericaNot that I did not like it, I just think it is time to update your appliances, for example the microwave and dishwashers could really use an update.
The staff was great. They were professional and friendly. The breakfast was great.
Stayed in July 2023
Reviewed: July 19, 2023
Donald
IrelandQuiet room.
Stayed in July 2023
Reviewed: July 16, 2023
Monett
United States of AmericaGood 👍🏿
Stayed in July 2023
Reviewed: June 22, 2023
Sharon
United States of AmericaClean, comfortable, & in close proximity to what we needed.
Stayed in May 2023
Reviewed: June 12, 2023
Karen
United States of AmericaOnly one chair for the table. Had to request linen for sofabed.
Breakfast was great.
Stayed in June 2023
Reviewed: May 26, 2023
Heidi
United States of AmericaThe sleeper sofa was not very comfortable at all.. you can feel the springs as you lay on it.
The staff was great! Very friendly and helpful! The rooms are kinda small but nice and I'm just glad there was a pool
Stayed in May 2023
Reviewed: May 20, 2023
Stephanie
United States of AmericaBreakfast that's included was not very tasty. Not much options as other hotels. Had a late start the second day there.
Loved it came with the kitchen and all utensils. Also the security guard was very friendly and attentive. Pool and hot tub nice and clean.
Stayed in April 2023
Reviewed: May 15, 2023
Ker
United States of AmericaNone
Good!
Stayed in April 2023
Reviewed: May 5, 2023
Tocci
United States of AmericaBreakfast
The amenities
Stayed in February 2023
York, UK
Moscow, Russia
Alanya, Turkey
Truckee, USA
Bruges, Belgium
Tsagarada, Greece
Westerland, Germany
Sepang, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content