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  5. Reviews of Extended Stay America Suites - Greensboro - Wendover Ave - Big Tree Way

Reviews of Extended Stay America Suites - Greensboro - Wendover Ave - Big Tree Way This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4317 Big Tree Way, Greensboro, NC 27409, United States of America

#78 of 83 hotels in Greensboro

Guests' Choice

Review Score

Based on 112 hotel reviews

4.8

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    6.0

  • Location

    7.4

  • Facilities

    5.5

  • Staff

    7.1

  • Value for money

    5.6

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 5, 2023

    5.0
    Carpet is filthy . Bathroom Door is damaged (bottom)
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    All outlets and light fixtures are broken

    None - need room renovation. Outlets and light fixtures are not working .

    Stayed in October 2023

  • Reviewed: July 20, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The kitchenette was convenient and nice

    Alot of noise couldn't rest

    Stayed in July 2023

  • Reviewed: May 26, 2023

    6.0
    Ok
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was alot of people standing around outside close to my door

    Location

    Stayed in April 2023

  • Reviewed: February 2, 2023

    6.0
    it was a nice stay
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    there were a lot of bird

    tree

    Stayed in January 2023

  • Reviewed: November 2, 2022

    6.0
    Fair
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, but, very dated and run down. Considering the cost, this was relatively expected, so, a good deal I suppose. Staff was very nice and welcoming.

    Stayed in October 2022

  • Reviewed: October 31, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The availability of staff. Check in took about a hour. Short staffed. Staff was slow. No knowledge of $100 deposit until checking in.

    Area was quiet, clean room.

    Stayed in October 2022

  • Reviewed: April 18, 2022

    5.0
    Could have been better,lack of staff made for an unexceptionable stay
    • Leisure trip
    • Group
    • Studio with 2 Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    However, I DID NOT LIKE, that I had to stand out in the cold & it took me way too long too get into my room. (There was other unhappy customers that were waiting also) I feel like y’all were understaffed. The lady @ the front desk was very nice, when she did get to the desk. I also have video of my room, it looked as if someone slung nail polish everywhere. We couldn’t close the blinds for privacy. I had to put pillows in the window seal, so no one could see inside of the room. ALL of the inconsistencies caused me to be late for a concert that I traveled an hour & a half to see. I didn’t get to the concert until 9:30PM & it started @ 7PM!!!!!!! I feel like I should get a FULL REFUND!!!!

    Staff was nice. Location was great!

    Stayed in March 2022

  • Reviewed: October 25, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms need to be updated. It was not as clean as I expected.

    It was pretty quiet.

    Stayed in October 2021

  • Reviewed: September 26, 2021

    5.0
    My Stay wasn't as good as I hoped.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Late check in. Rooms weren't ready at 3. Dirty shower/tub. My traveling compainans had roaches in their room but we didn't have any in ours.

    Room kitchenette, and bed were clean. Bed was very comfortable.

    Stayed in September 2021

  • Reviewed: August 5, 2021

    5.0
    Would not stay here again.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights

    Lack of overall cleanliness and upkeep of the room overall. It was definitely not what was advertised in the Extended Stay promo materials. Seems to cater to workers and their families, so could hear multiple arguments on either side of my room.

    It was a good location for visiting friends and allowed me to bring my dog. The bed was comfortable and refrigerator was in good shape.

    Stayed in August 2021

  • Reviewed: July 11, 2021

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Shower curtain rod was broken and the curtain kept falling to the middle. The bathroom door had fist size holes/indents. And the main door didn't sit flush with the frame. It was quiet and clean tho.

    Bed wasn't THE best, but it was a clean bed to sleep in. 🤷‍♀️ I didn't feel unsafe so if you're wanting a cheap yet clean place to stay and don't care about to tier comfort

    Stayed in July 2021

  • Reviewed: June 19, 2021

    5.0
    Once nice…Now not!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It’s really run down. I’ve stayed here before but this time it was obvious that it needed better upkeep. Also, the person that was above us was making extremely loud noise and we had to call the front desk twice before it was addressed. Our floor in our bathroom was sticky and the carpet had not been vacuumed. Will not stay there again.

    Location was great.

    Stayed in June 2021

  • Reviewed: April 23, 2024

    1.0
    It was a terrible experience.
    • Business trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 8 nights

    1.The hotel Lobby was closed by 9:00 PM when we arrived we were just standing outside waiting for someone to arrive. 2.When we finally got someone they explained to us that all the rooms are booked and they have no room. We had reservations but she said that didn't matter. 3.Too many people drinking outside next to their cars and trucks at 10:00 PM. 4.Police parole the parking lot.

    Nothing... when we arrived we were told that the hotel was fully booked and we didn't end up staying there. We explained to the front desk lady we had a reservation and tried to provide out reservation number. She said that didn't matter there is no room. When we arrived the parking was full. At each corner of the parking was a different construction crew 10-15 people just drinking outside their trucks. 5 minutes later 2 police officers paroled the parking lot. I didn't feel safe to be honest.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    1.0
    Very disappointed!
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything! It was dirty. It had a broken bed and chair in the room. Really poorly kept. Breakfast wasn’t included as it says. They did not provide any pans to cook on nor any utensils, plates or cups. You had to buy it all in order to use the kitchen.

    The front desk staff were very nice

    Stayed in April 2024

  • Reviewed: April 18, 2024

    2.0
    Disappointed in Greensboro
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The room wasn't ready when it was supposed to be. Even after we came back an hour later it still wasn't ready.. It had bugs crawling in the bathroom, and a huge bug came out of the sink. Lumpy bed, furniture was banged up. I was not what I expected.

    The staff was very accommodating and apologetic when our room was not ready on time. It was convenient to downtown.

    Stayed in April 2024

  • Reviewed: March 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 15 nights
    • Submitted from a mobile device

    Clean room, friendly staff. Property needs to be pressure washed, and trash needs to be picked up. Room was clean and comfortable.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    I would stay there again
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was marvelous

    The location

    Stayed in March 2024

  • Reviewed: January 30, 2024

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a power outage

    Stayed in November 2023

  • Reviewed: December 18, 2023

    10
    It was excellent
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn’t no dislike

    It was in a good location

    Stayed in December 2023

  • Reviewed: November 23, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    BED WAS GOOD, WATER WAS HOT PLACE AND GROUNDS WAS NOT VERY GOOD.

    Stayed in November 2023

  • Reviewed: November 14, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Reception is not accessible

    Proximity to shops

    Stayed in November 2023

  • Reviewed: November 6, 2023

    2.0
    My wife and I were very disappointed ☹️☹️
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing about this experience was good. Suppose to check in at 3 did not get a room to 5 because none was ready even though we paid for it in September. The room was not ready because the desk person said the one they were going to put us in had no heat and the one room we did get had some problems but the manager was going to fix them. So the first night the refrigerator was loud all night like it was about to blow up Next morning talk to desk clerk about it she said their maintenance person wasn't there so was nothing they could do. So the second night was the same but my wife and I left as soon as we could. There was no one in the office because they didn't come in on Sunday until 10 so we use the phone and a person told us to leave the keys on the TV and shut the door. The room number was 340 that room was not ready for guest to stay in. Will not book there again.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The facility had roaches.

    The location.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    1.0
    I would NOT RECOMMEND THIS HOTEL TO ANY ONE
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was not accommodated, and they did not let me and my mother check in . I also already had a reservation and they refused to let me check in . And I my card was charged and overdrawn. I will be taking legal action !!!

    I hated the whole property

    Stayed in October 2023

Showing 1 - 25

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