11211 North Black Canyon Hwy, North Mountain, Phoenix, AZ 85029, United States of America
#127 of 132 hotels in Phoenix
Guests' ChoiceBased on 562 hotel reviews
4.0Cleanliness
4.6
Comfort
4.9
Location
5.6
Facilities
4.5
Staff
5.8
Value for money
5.0
Free Wifi
5.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Kurtis
United States of AmericaI Only had one pillow and blankets weren’t the best, no tv remote and I stayed 2 nights no one brought fresh towels or extended any average hospitality and the room was decent but the one pillow felt like linen in a pillow case. Soap was terrible tissue was half used upon arrival and last half a day. Had to go to the local gas station restrooms for relief.
It was fairly priced
Stayed in May 2024
Reviewed: May 26, 2024
Marlo
United States of AmericaNo internet or tv for a week
Nice amd quiet
Stayed in April 2024
Reviewed: May 19, 2024
Courtney
United States of AmericaI didn't even get to stay at the location. When I booked the room, it said nothing about a $100 deposit that was due, after I already paid for the room. I doordash ATM for work, so it took a whole day of that just to make $80 to afford the room. I couldn't just magically come up with $100. So they wouldn't even give me the keys to the room I paid for. And it took almost 3 weeks to get my money back. Everytime I called, the front desk said they would call me back. Never did. Finally had to go through booking.com to get my money, and it took almost two weeks from then to get my money back.
I don't know, didn't even get to stay in my room, that I paid for.
Stayed in April 2024
Reviewed: May 4, 2024
Haili
United States of AmericaThe “ kitchen” was just a fridge. The room we were in literally looked like it wasn’t supposed to be booked. Mold in bathroom, missing cabinets,drawers,appliances, didn’t even have trash cans, tv remote or a phone.
Location and price. Had kitchen
Stayed in April 2024
Reviewed: May 2, 2024
Burns
United States of AmericaThe roaches
It was infested with roaches and was disgusting.
Stayed in April 2024
Reviewed: April 15, 2024
Zachery
United States of AmericaAnd a lot of small flies and spider webs on the ceiling. The door look like someone broken and was it fixed well. And it started to smell like cigarettes bad after I put on the AC.
The value was okay
Stayed in April 2024
Reviewed: April 11, 2024
Ernest
United States of AmericaThe 100$ deposit which I still have gotten returned to me
Didn't get breakfast
Stayed in April 2024
Reviewed: March 27, 2024
Roshonda
United States of AmericaThe rooms had roaches, floors dirty, broken furniture, laundry room didn’t work, they charge to much for those Nasty rooms
The manager Raquel was very helpful they had to switch me rooms 3 times because of the condition of the rooms and she gave me a discount
Stayed in February 2024
Reviewed: March 18, 2024
Avinash
United States of AmericaThere are cockroaches all over the room
Noting but place is good
Stayed in March 2024
Reviewed: March 5, 2024
Lacey
United States of AmericaOur room had cockroaches
Stayed in March 2024
Reviewed: March 4, 2024
Scott
United States of AmericaDirty , Bugs
N/A
Stayed in February 2024
Reviewed: February 12, 2024
Nicole
United States of AmericaNo hot water in bathroom sink oven didn't work ants and bugs in room no toilet paper
Location
Stayed in February 2024
Reviewed: December 29, 2023
Elizabeth
United States of AmericaClean linens and cleaner restroom
There was no breakfast
Stayed in December 2023
Reviewed: December 25, 2023
Carla
United States of AmericaI saw 3 dead roaches lying on the floor in he room and the room had a ln "old" smell to the room. I did not like having to put a deposit down when the rooms were not worthy of a deposit nor was it luxiourios. I was a bit disappointed.
I liked the kitchen area, if we're going to stay longer. The room was equipped with a full refrigerator and a stove/oven.
Stayed in November 2023
Reviewed: November 26, 2023
Broc
United States of AmericaOk
Ok
Stayed in November 2023
Reviewed: October 25, 2023
Momma
United States of AmericaThe toilets are really low. Disabled ppl/rooms should hav a much higher toilet. If u needed towels/soaps/toilet, u had to go to front desk/front of facility. Not a good place for physically disabled ppl. Ppl above able to make noise walking r stumping during our stay. I called front desk, but that made the noise worse. THIS WASN'T A VACATION FOR US. MY niece died & we were there for a FUNERAL & to help my nephew out (reason for long stay).
The price, the bed & height of bed from the floor.
Stayed in October 2023
Reviewed: October 20, 2023
Veronika
United States of AmericaOpening at my front door to garbage and cigarette butts mildew and black mold under my vanity sink and in my bathroom along the baseboard behind toilet by bathtub and the smoke alarm beeps really loud every 2-3 minutes sounds like a bird we’ve asked to come and change batteries but no one ever cameTowels are hard to come by and blankets also I mean to have clean towels and blankets I would like that every day but it doesn’t seem like they have it here every day we have seen no housekeeping I mean they don’t even knock on the door if there is to check if we need towels or blankets or anything for as much as we pay week we should have all that not just once a week get our blankets changedNo housekeeping at all I mean paying almost 500 a week we should have all that 
Morning staff and location
Stayed in October 2023
Reviewed: September 25, 2023
Michael
United States of AmericaWaiting 2 hrs after checking in to my pre paid room and TV not working
Quiet
Stayed in September 2023
Reviewed: September 19, 2023
Jorge
United States of AmericaBcuz of stupid Phoenix laws, you can't take cash as a deposit and don't have 24-hour staff at the front desk since I close by old bank account. At this point, I don't even know if I got my $100 back
Nothing
Stayed in August 2023
Reviewed: August 27, 2023
Yesenia
United States of AmericaWe had an appalling encounter with a maintenance worker whom just barged in when my door was locked I told him to go away and he wanted me to come to the door I reported him immediately but the manager didn't anything about it. They claimed my stay was shorter then set date so it was very frustrating and uncomfortable. The room they gave us was literally sinking into the middle of the bottom floor the fridge and table were literally sinking into the downstairs I fear for whomever stays in the room I was given it really needs inspection.
One staff member was reasonable and understood our situation but he couldn't do much for us.
Stayed in August 2023
Reviewed: July 15, 2023
Michael
United States of AmericaThe location and " some" of the staff. (I.E. the older white lady at this location was very rude!) The homeless traffic, and all the drug paraphernalia around the housing units.
The TV channels, the security, and the restaurants that are nearby.
Stayed in July 2023
Reviewed: May 19, 2023
Kelly
United States of AmericaRoaches
Stayed in April 2023
Reviewed: May 14, 2023
Frank
United States of AmericaRoaches!!! No phone, no comfortable place to sit. Bed was uncomfortable because under mattress was a metal base - no give. Holes in the doors, the floor was sticky. I had put the microwave on the counter because the outlet underneath it didn't work. The microwave was broken. The tray coupler broken & missing. So the turntable wouldn't just turn, but almost fell out every time I opened it.
Staff friendly at check in. Nice TV.
Stayed in May 2023
Reviewed: May 6, 2023
Keith
United States of AmericaWifi wouldn't connect. 100$ card only security deposit required before check in that wasn't disclosed on their website. Desk missing drawers, bathroom fan/light hanging, tv had poor reception.
The bed was clean and comfortable. The front desk clerk was very nice at check in.
Stayed in May 2023
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