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  5. Reviews of Quality Inn & Suites Mansfield

Reviews of Quality Inn & Suites Mansfield This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

500 North Trimble Road, Mansfield, OH 44906, United States of America

Review Score

Based on 165 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    5.8

  • Location

    6.7

  • Facilities

    5.0

  • Staff

    6.6

  • Value for money

    5.3

  • Free Wifi

    5.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 14, 2024

    6.0
    About what I expected from a motel
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The pipe for the shower was broken and shot water into the ceiling, there was candy shoved into the a/c unit so there were ants in the room, the tv remote batteries were dead.

    The staff is incredibly helpful and nice.

    Stayed in April 2024

  • Reviewed: February 4, 2024

    4.0
    It was ok
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They charge extra for a hot tub they clearly don’t have!oh and they charge extra for a smoking room but you can only smoke cigarettes nothing else or they will charge you a extra $150 there was blood stains on the blanket so I couldn’t use it.

    It was quiet

    Stayed in February 2024

  • Reviewed: November 21, 2023

    6.0
    It was clean and they were nice to let me check in a little early
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The water in the shower could not be adjusted right.

    Let me have my little dog

    Stayed in November 2023

  • Reviewed: September 28, 2023

    4.0
    Wouldn't stay there again
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness

    Got to the first room and both of the beds had blood on each of there comforters, so we were to moved to a new room and it still had a dirty bed.

    Stayed in September 2023

  • Reviewed: September 17, 2023

    4.0
    The place needs a major re-do. The staff could use a dress code.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Flip flops, ripped jeans, cartoon t-shirt and a plethora of tattoos is not professional attire. Place was musty, and the furniture stained. Light on sign outside was turned off making finding the site difficult.

    Air conditioner was quiet and the beds were comfortable.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    musty smell rooms are not that clean, beds were but mold and mildew and very outdated

    staff was friendly, close to event

    Stayed in August 2023

  • Reviewed: July 30, 2023

    5.0
    It was ok
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No pool or hot tub broke ice machines broke

    Location

    Stayed in July 2023

  • Reviewed: July 24, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were filthy and not even cleaned. Hair all over bathrooms Trash cans not emptied Used bar of soap in shower No shower curtain on shower No fresh towels or toilet paper Whole hotel smelled like cigarette smoke

    Staff was very nice. Our rooms were filthy and he got us in better rooms and took money off our stay.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    6.0
    A moderate hotel in a location I needed....their sign said they are a two star hotel
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Smoking
    • Stayed 4 nights

    No daily service, some repairs needed

    A moderate, lower middle range hotel in a location I needed

    Stayed in July 2023

  • Reviewed: July 4, 2023

    4.0
    Went to room and it was already o
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool and spa were closed down breakfast was going to be small and general overall cleanliness was not good.

    Didn't check in. Room was occupied when we went up to look at it.

    Stayed in July 2023

  • Reviewed: November 6, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was out there front desk and staff are rude

    The breakfast beds tv

    Stayed in November 2022

  • Reviewed: September 25, 2022

    5.0
    Not the best by a long shot.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room smelled like an old basement. There was so much moisture in the room that everything was damp and the metal trim was actually starting to rust and grow mildew basically everywhere. Our bathroom door wouldn’t close all the way and had to be kind of wedged shut for any illusion of privacy. And there was absolutely no vending or a place to even buy water without driving to the nearest gas station. For what I paid for 2 nights (+$300) I expected a lot more.

    The location was the only huge plus, and the staff was really nice

    Stayed in August 2022

  • Reviewed: September 22, 2022

    4.0
    Disappointed.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled horrible didn't seem very clean. Breakfast wasn't good at all. Pool was stagnant also kind of dirty

    It was close to where I was going. It had a pool

    Stayed in September 2022

  • Reviewed: July 29, 2022

    5.0
    needs updated
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    you couldn’t walk barefoot in it without your feet being dirty all carpets need a good cleaning and it had a funky smell

    we liked it cause it had a pool but the hot tub was closed and empty..

    Stayed in July 2022

  • Reviewed: July 24, 2022

    6.0
    Cheap if you're just looking for place to sleep!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was gross looking, we didn't get in it. Breakfast was terrible, everything was hard or stale and very little in choices. Also not secure, you didn't need keys for anything except ur own room.

    Close to location we needed to be at and cheap.

    Stayed in July 2022

  • Reviewed: July 22, 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms where out dated and stank of a stale smoke.

    The staff was the best part all friendly and helpful.

    Stayed in July 2022

  • Reviewed: July 18, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The door to my room was hard to lock and the top lock was broken

    Staff was pleasant and calm even when a guest set off the fire alarm.

    Stayed in July 2022

  • Reviewed: July 14, 2022

    4.0
    Didn't sleep good tv not so good no breakfast no pool
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Well we are an older couple couldn't even go in swimming area because bunch of kids in there with adults and the adults were drinking beer or alcohol didn't feel comfortable should have a designated time for older people and a time for everyone else and we seen the sign no drinks at pool area but when left alone people don't follow the rules I felt so out of place

    We liked the air conditioner and the water softener We didn't eat breakfast I just wanted some muffins didn't see any went over to bob evans to eat breakfast

    Stayed in July 2022

  • Reviewed: July 3, 2022

    4.0
    Would not stay again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty and run-down. I heard the cleaning lady in the hall cursing up a storm while talking on the phone. There was major soap scum in the shower, stains on the comforter, peeling wallpaper, lights were burned out, the ice machine didn't work, the microwave was not cleaned, the stairwells were absolutely filthy... I could go on.

    Stayed in July 2022

  • Reviewed: June 27, 2022

    4.0
    Pricey, tv didnt work, comfy bed quiet but people were smoking pot and we could smell it.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The TV was going out and could only see half the screen clear. The remote didn’t work properly either. We checked in at 3, dripped our things iff in the room then left for our event. We returned after midnight and we tries to watch a bit of tv but since it didn’t work properly we ended up watching Netflix on our phone. We were disappointed.

    Good selection but low on the food volume

    Stayed in June 2022

  • Reviewed: September 13, 2021

    4.0
    Well, I wouldn't stay again for that premium price!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasn't breakfast available. Our toilet had a nice leak and rust down the side. Sauna and hot tub are broken.

    It was close to venue.

    Stayed in September 2021

  • Reviewed: August 30, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast anymore, but still the same price. No wifi, or at least no wifi information given. Should not have to ask.

    Staff accommodating and friendly. Nice pool. Beds comfortable.

    Stayed in August 2021

  • Reviewed: August 15, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I only slept there. I didn’t even see if they had a restaurant or not. Initial feeling was that it wasn’t a family place but it would be unfair to say so having only gone from the parking lot to my room.

    I was only there overnight for a race. The room was comfortable and the location perfect. The room was clean and for one person just sleeping there it met all my needs.

    Stayed in August 2021

  • Reviewed: July 26, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom didn't get cleaned and bathroom lights were burned out. Took several hours before it wá resolved. Coffee pot had moldy coffee pack in it. Advertised hot breakfast but no breakfast was available.

    Room was large suite with kitchenette and separate bedroom.

    Stayed in July 2021

  • Reviewed: July 20, 2021

    4.0
    Overall it was an okay stay. I personally wouldn't recommend it staying here for more than a night
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 2 nights

    The sheets had stains in them as well as most of the furniture. The bathtub was stained black with what seemed to be dirt. The toilet was cracked and the door to the bathroom wouldnt shut all the way.

    The addition of a lounge area was nice with the king sized suite. As well as the addition of a small kitchen area.

    Stayed in July 2021

Showing 1 - 25

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