2498 Stearns St., Santa Susana Knolls, CA 93063, United States of America
#1 of 1 hotels in Santa Susana Knolls
Guests' ChoiceBased on 145 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
8.5
Facilities
7.9
Staff
8.4
Value for money
7.4
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 13, 2024
Dennis
United States of AmericaI expected some sort of breakfast but all they had was coffee, and not a dedicated room to drink in
Room, great bed, large bath, good towels
Stayed in April 2024
Reviewed: December 1, 2023
Speedracer
United States of AmericaJust the price could have been more competitive for the time I actually stayed at the facility. Also, I would have preferred to have more kitchen supplies in the room or an option to have it placed in the room prior to going into the room. This was pretty much a last minute getaway and I was in and out so much that I missed opportunities to request what kitchen-ware would be needed for my time.
I loved the check-in and out staff along with how friendly and knowledgeable they are. I loved how comfortable the room and furniture were and the bonus continental-type breakfast! I will always love the option of bringing my pet family with me and the facilities accommodations for them!
Stayed in October 2023
Reviewed: October 21, 2023
Sophie
United KingdomOnly thing I can say is that we didn't get downstairs early enough for the muffins one morning but after our experience the night before with the Airbnb we booked this was no problem for us
Amazing staff, safe area, comfy beds, we booked same night due to an unsafe Airbnb and the staff were brilliant with us. Will book again if we return to LA. Staff gave us a warm welcome and gave us plenty of laughs and recommendations of places to visit. We wanted to stay longer just because of the warm welcome we received. Top marks
Stayed in September 2023
Reviewed: July 17, 2023
Kimberly
United States of AmericaAc barely kept room cool, the website says breakfast included - no breakfast - not even a muffin
The room was clean and has stove microwave and refrigerator
Stayed in July 2023
Reviewed: June 5, 2023
Raine
United States of Americanone
off Freeway, there are some restaurants within walking distances. Friendly staff.
Stayed in June 2023
Reviewed: January 31, 2023
Silvernail
United States of AmericaI requested lower level they gave me 2nd floor. No coffee pot available. I wasn't aware that it's 25.00 per dog which Is the most I've ever paid for animals. Wasn't told the times or where to go for breakfast. They also didn't tell me I could only pay via credit card and they left the ladder, tape,screw driver they were repairing something and never cleaned up the mess. Pricey i think but I still would stay again
Staff was nice and room cleaned pretty good
Stayed in January 2023
Reviewed: January 14, 2023
Emmanuel
United States of Americaclose to my place of work
Stayed in January 2023
Reviewed: December 15, 2022
Emmanuel
United States of Americano pool
good
Stayed in December 2022
Reviewed: May 30, 2022
Yessica
United States of AmericaI left early so the maintenance lady can clean my room but unfortunately they don't have that every day. It's a $10 fee.
The staff was super friendly and the room was amazingly big! Coffee and muffins are available in the morning.
Stayed in May 2022
Reviewed: March 14, 2022
Alma
United States of Americai didn’t like the idea that I didn’t get the room that I had booked !! booked a king size room and was given a double bed room
it was accessible good location
Stayed in March 2022
Reviewed: March 8, 2022
Calliean
United States of AmericaHotel staff was friendly and courteous. I explained to staff that it was a good recovery from my trip to Virginia where my reservations were lost.
Stayed in March 2022
Reviewed: March 7, 2022
Fernando
United States of AmericaThe beds were not that comfortable. The pillows were flat and the beds themselves keep moving away from the way which made the pillows fall.
Staff, location, cleanliness.
Stayed in March 2022
Reviewed: November 30, 2021
Aureliano
United States of AmericaIS OK
ALL
Stayed in November 2021
Reviewed: October 17, 2021
Johnathan
United States of AmericaRoom was clean and.bed was comfortable, although a little small for my wife and me.
Didn't have the King Room I booked. Had to take a double room instead. The attendant blamed Booking.com for offering rooms they did not have and complained profusely at how they overbooked with great regularity. She insisted it wasn't the property's fault and there was nothing they could do.
Stayed in October 2021
Reviewed: October 14, 2021
Elizabeth
United States of AmericaI tried contacting the property about having my husband check in for me, since I’d be in a wedding at the time of check in. But they never got back to me and it was an issue when my husband got there.
I loved it was so close to the freeway, and it was clean, big room with a kitchen for a great price.
Stayed in October 2021
Reviewed: October 14, 2021
Susan
United States of AmericaThe bed was horrible! Towels were old. I don't like how it didn't include breakfast.
The rooms were good and clean.
Stayed in October 2021
Reviewed: August 9, 2021
Daniel
United States of AmericaThere was some stains (looked like dry blood) on the side of bed spread. The internet WIFI connection was extremely slow. It kicked you out of the wireless internet connection every so often.
Room was clean.
Stayed in July 2021
Reviewed: August 6, 2021
Meleisa
United States of AmericaWe called for cups but never received them.
Very clean. Nice staff.
Stayed in July 2021
Reviewed: June 14, 2021
Taylor
United States of AmericaWhen we arrived, the trash cans outside were all very full. Additionally, it seemed like the person in the room next to us was slamming their kitchenette cabinets open and closed, so not *as* sound proof as some might like. Also the TV remote was temperamental... Either because the batteries were nearly dead, or the TV was sitting too low.
It was very easy to find the property, and it was very close to everything we were doing while visiting. Our room was comfortable and clean. I appreciated all of the amenities that were offered. They advertise "affordable vending machines", and I guess $2.00 for a super cold bottle of water wasn't bad!
Stayed in June 2021
Reviewed: April 30, 2024
Marc
United States of AmericaOld, outdated, no amenities what so ever
Staff was nice
Stayed in April 2024
Reviewed: April 5, 2024
Corral
United States of AmericaDidn't use kitchen, would be nice to have cheaper rooms without kitchen. Also would have been nice if they sold razors and better soap in the vending machines.
It was as clean and plenty big.
Stayed in March 2024
Reviewed: March 24, 2024
Rozanne
United States of AmericaAdvertised free breakfast but it is just coffee and gas station muffins. Not breakfast.
Quiet property
Stayed in March 2024
Reviewed: March 12, 2024
Regina
United States of AmericaBare kitchen, no clean towels, no shampoo. Later to find out you must ask for everything. There is coffee in the entrance, no breakfast all 4 days. The staff should inform the guests the rules.
Location
Stayed in March 2024
Reviewed: March 5, 2024
Amjad
CanadaThey mention it comes with breakfast. But actually it is free coffee with muffins. That’s misleading. There is only 3 pillows on a queen bed. And I asked the front desk for extra pillow and she said that she will send it to my room, but never arrived. The bed mattress was not level or old. So I canceled my three nights from March 7 to 10
Can’t remember anything good
Stayed in March 2024
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