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Reviews of Extended Stay America Suites - Los Angeles - Simi Valley This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2498 Stearns St., Santa Susana Knolls, CA 93063, United States of America

#1 of 1 hotels in Santa Susana Knolls

Guests' Choice

Review Score

Based on 145 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 13, 2024

    9.0
    The location was great for where we went, would stay there again because of location
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    I expected some sort of breakfast but all they had was coffee, and not a dedicated room to drink in

    Room, great bed, large bath, good towels

    Stayed in April 2024

  • Reviewed: December 1, 2023

    9.0
    My stay was short, cute, and needed!
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Just the price could have been more competitive for the time I actually stayed at the facility. Also, I would have preferred to have more kitchen supplies in the room or an option to have it placed in the room prior to going into the room. This was pretty much a last minute getaway and I was in and out so much that I missed opportunities to request what kitchen-ware would be needed for my time.

    I loved the check-in and out staff along with how friendly and knowledgeable they are. I loved how comfortable the room and furniture were and the bonus continental-type breakfast! I will always love the option of bringing my pet family with me and the facilities accommodations for them!

    Stayed in October 2023

  • Reviewed: October 21, 2023

    9.0
    Amazing staff, Safe area, last minute booking Can't ask for much more
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Only thing I can say is that we didn't get downstairs early enough for the muffins one morning but after our experience the night before with the Airbnb we booked this was no problem for us

    Amazing staff, safe area, comfy beds, we booked same night due to an unsafe Airbnb and the staff were brilliant with us. Will book again if we return to LA. Staff gave us a warm welcome and gave us plenty of laughs and recommendations of places to visit. We wanted to stay longer just because of the warm welcome we received. Top marks

    Stayed in September 2023

  • Reviewed: July 17, 2023

    7.0
    Good
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ac barely kept room cool, the website says breakfast included - no breakfast - not even a muffin

    The room was clean and has stove microwave and refrigerator

    Stayed in July 2023

  • Reviewed: June 5, 2023

    7.0
    pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    none

    off Freeway, there are some restaurants within walking distances. Friendly staff.

    Stayed in June 2023

  • Reviewed: January 31, 2023

    9.0
    Pricey but okay ...
    • Business trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I requested lower level they gave me 2nd floor. No coffee pot available. I wasn't aware that it's 25.00 per dog which Is the most I've ever paid for animals. Wasn't told the times or where to go for breakfast. They also didn't tell me I could only pay via credit card and they left the ladder, tape,screw driver they were repairing something and never cleaned up the mess. Pricey i think but I still would stay again

    Staff was nice and room cleaned pretty good

    Stayed in January 2023

  • Reviewed: January 14, 2023

    8.0
    overall this is a great place. Jennifer is always to pleasant to work with I just love her and Roxanne is a joy as well
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    close to my place of work

    Stayed in January 2023

  • Reviewed: December 15, 2022

    7.0
    overall good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    no pool

    good

    Stayed in December 2022

  • Reviewed: May 30, 2022

    9.0
    Easy location, activities you can do that are close by such as the bowling alley and a fair near by.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I left early so the maintenance lady can clean my room but unfortunately they don't have that every day. It's a $10 fee.

    The staff was super friendly and the room was amazingly big! Coffee and muffins are available in the morning.

    Stayed in May 2022

  • Reviewed: March 14, 2022

    7.0
    it was an ok stay
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    i didn’t like the idea that I didn’t get the room that I had booked !! booked a king size room and was given a double bed room

    it was accessible good location

    Stayed in March 2022

  • Reviewed: March 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Hotel staff was friendly and courteous. I explained to staff that it was a good recovery from my trip to Virginia where my reservations were lost.

    Stayed in March 2022

  • Reviewed: March 7, 2022

    7.0
    It was a good stay.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were not that comfortable. The pillows were flat and the beds themselves keep moving away from the way which made the pillows fall.

    Staff, location, cleanliness.

    Stayed in March 2022

  • Reviewed: November 30, 2021

    9.0
    WE WHER HAPPY.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    IS OK

    ALL

    Stayed in November 2021

  • Reviewed: October 17, 2021

    7.0
    Getaway
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was clean and.bed was comfortable, although a little small for my wife and me.

    Didn't have the King Room I booked. Had to take a double room instead. The attendant blamed Booking.com for offering rooms they did not have and complained profusely at how they overbooked with great regularity. She insisted it wasn't the property's fault and there was nothing they could do.

    Stayed in October 2021

  • Reviewed: October 14, 2021

    9.0
    Great place, fair price
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I tried contacting the property about having my husband check in for me, since I’d be in a wedding at the time of check in. But they never got back to me and it was an issue when my husband got there.

    I loved it was so close to the freeway, and it was clean, big room with a kitchen for a great price.

    Stayed in October 2021

  • Reviewed: October 14, 2021

    7.0
    Overall good room just needs some small improvements.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    The bed was horrible! Towels were old. I don't like how it didn't include breakfast.

    The rooms were good and clean.

    Stayed in October 2021

  • Reviewed: August 9, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was some stains (looked like dry blood) on the side of bed spread. The internet WIFI connection was extremely slow. It kicked you out of the wireless internet connection every so often.

    Room was clean.

    Stayed in July 2021

  • Reviewed: August 6, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We called for cups but never received them.

    Very clean. Nice staff.

    Stayed in July 2021

  • Reviewed: June 14, 2021

    9.0
    For a last minute booking, I was totally satisfied and I would definitely stay again!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    When we arrived, the trash cans outside were all very full. Additionally, it seemed like the person in the room next to us was slamming their kitchenette cabinets open and closed, so not *as* sound proof as some might like. Also the TV remote was temperamental... Either because the batteries were nearly dead, or the TV was sitting too low.

    It was very easy to find the property, and it was very close to everything we were doing while visiting. Our room was comfortable and clean. I appreciated all of the amenities that were offered. They advertise "affordable vending machines", and I guess $2.00 for a super cold bottle of water wasn't bad!

    Stayed in June 2021

  • Reviewed: April 30, 2024

    5.0
    Needed to use restroom before checking in and there wasn’t a public restroom in the lobby
    • Business trip
    • Solo traveler
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old, outdated, no amenities what so ever

    Staff was nice

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    I was satisfied with the pro service and clean room
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't use kitchen, would be nice to have cheaper rooms without kitchen. Also would have been nice if they sold razors and better soap in the vending machines.

    It was as clean and plenty big.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Advertised free breakfast but it is just coffee and gas station muffins. Not breakfast.

    Quiet property

    Stayed in March 2024

  • Reviewed: March 12, 2024

    1.0
    Confusing
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights

    Bare kitchen, no clean towels, no shampoo. Later to find out you must ask for everything. There is coffee in the entrance, no breakfast all 4 days. The staff should inform the guests the rules.

    Location

    Stayed in March 2024

  • Reviewed: March 5, 2024

    3.0
    They offer just free coffee and muffins in the morning, no breakfast
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    They mention it comes with breakfast. But actually it is free coffee with muffins. That’s misleading. There is only 3 pillows on a queen bed. And I asked the front desk for extra pillow and she said that she will send it to my room, but never arrived. The bed mattress was not level or old. So I canceled my three nights from March 7 to 10

    Can’t remember anything good

    Stayed in March 2024

Showing 1 - 25

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