Reviews of Holiday Inn Ontario, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1249 Tapadera Ave., Ontario, 97914, United States of America
#4 of 10 hotels in Ontario
Guests' ChoiceReview Score
Based on 29 hotel reviews
8.3Score breakdown
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Cleanliness
9.2
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Comfort
9.0
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Location
8.9
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Facilities
8.2
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Staff
9.7
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Value for money
8.5
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Showing 1 - 25
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Reviewed: May 2, 2024
Scott
United States of America5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Shower heads could spray a bit harder.
Very fresh remodel, rooms and facility were very neat and clean. New beds , very comfortable. Best pillows I've ever slept on . Staff very amazing.
Stayed in April 2024
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Reviewed: April 17, 2024
Mother_fish
United States of America22 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
No breakfast included, before it was a Holiday Inn the breakfast was the best and included in price
Breakfast wasn't included, so we did not buy any. Other wise everything else was good
Stayed in April 2024
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Reviewed: March 11, 2024
Gray
United States of America8 Reviews1 helpful vote8.0“Good to go.”- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Good food, friendly staff. Good value for money.
Stayed in March 2024
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Reviewed: March 3, 2024
Valerie
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Remodeling and alot of amenities were not available. Didn'tknow until a non refunded booking was made.
Clean and the staff was very friendly. There is a restaurant and bar attached that was pretty good. They gave us breakfast coupons for a free limited menu that was nice.
Stayed in March 2024
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Reviewed: February 12, 2024
Patrick
United States of America6 Reviews8.0“Good place, fair price, good location”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
construction material all over, cigarette butts in grass outside rear slider of room
new room, good comp breakfast, new lobby (under construction)
Stayed in February 2024
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Reviewed: December 23, 2023
Vincent
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Queen Room with Mobility Accessible Tub
- • Stayed 1 night
- • Submitted from a mobile device
The trim was nice and cozy. The staff was also nice
Stayed in December 2023
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Reviewed: April 17, 2024
Melanie
United States of America5 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
Staff is great
Stayed in April 2024
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Reviewed: April 11, 2024
Melanie
United States of America5 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
All the staff from front desk to housekeeping we’re amazing!
Stayed in April 2024
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Reviewed: April 5, 2024
Alan
United States of America15 Reviews2 helpful votes5.0Fair- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
No coffee or coffee cups for the coffee pot in the room. When we went to the desk for some they never gave us any.
It was clean
Stayed in April 2024
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Reviewed: April 1, 2024
Satyajit
United States of America1 review10“It is a great brand new hotel and very good behavior from the service persons.”- • Leisure trip
- • Group
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Service and behavior of every hotel service person. The breakfast was awesome!
Stayed in March 2024
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Reviewed: March 22, 2024
Ernie
United States of America2 Reviews10“From the amazing customer service we received as we waked in to get our keys to the clean rooms, comfy beds to the quiet”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Everything was perfect
It was very clean and quiet
Stayed in March 2024
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Reviewed: March 22, 2024
Lee
United States of America14 Reviews4.0“Holiday Inn Motel”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
I should have known when the profile picture was the hotel sign that this was probably a mistake. I didn't even notice that they didn't have but one picture of the outside of the property. Unfortunately, I trusted the "Holiday Inn" brand and went ahead and booked the room for a one night stay in Ontario...big mistake. When I arrived I quickly found out that it was located in a undesirable area with sketchy individuals wandering nearby. The outside of the facility looked rough and the neighboring buildings looked even worse. I understand they were doing some construction to hopefully make the facility better but unless you're going to move the entire building to another location, it's only going to help so much. I understand there's a place for everyone one and each person's expectations are different but if you are looking for value for the money...this place is not it. The cost per night was high for the area and so my expectation was that this was going to be a nice place to stay. I feel like I'm pretty flexible when it comes to a facility not meeting expectations but this was more than I could handle. I tried to cancel the reservation as soon as I arrived which was around regular check-in time through booking.com and also reached out to the hotel directly...no chance. Even reached out to them to see if they would be willing to consider a refund because I was not staying there...no chance. It rare that a hotel will not work with unsatisfied guests so be warned before deciding to book your stay at this hotel. They didn't seem to be concerned about whether or not you are satisfied, they just want the money. A little advice...the other Holiday In "Express" in Ontario is much nicer. Even though it's only across the highway, it is in a much more favorable location and the facilities are much better.
They did a good job staging the pictures on the profile to make this place look nice.
Stayed in March 2024
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Reviewed: March 20, 2024
Marybeth
United States of America5 Reviews10Exceptional- • Business trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
There was nothing negative
The staff is amazing. They accommodated every request. I am looking forward to my return trip.
Stayed in March 2024
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Reviewed: March 20, 2024
Dennis
United States of America3 Reviews3.0“Stay at a Comfort Inn or across the highway at the Holiday Inn Express.”- • Business trip
- • Couple
- • Standard King Room
- • Stayed 1 night
The place looked like and had the feel as it was still under construction or extensive remodel. The restaurant was terrible. Zero atmosphere, food was bad, and the service was equally bad. and you got all that for an atrocious $53.00+ for a modest breakfast type meal for 2. In my business I travelled all over the northwest and stayed in many hotels. Holiday Inn ought to be ashamed. Stay Across the highway at the Holiday Inn Express.
Stayed in March 2024
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Reviewed: March 3, 2024
Dr
United States of America1 review6.0“Fine”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
They charged my again for the room I already paid for through your website. I was charged twice . I explained I prepaid, however they refused to except that and charged me again. Told me someone would refund me if in fact I was double charged. Very frustrating
Room cleanliness, gym , restaurant
Stayed in March 2024
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Reviewed: May 2, 2024
Clayton
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2024
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Reviewed: April 7, 2024
Kathy
United States of America27 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2024
-
Reviewed: April 2, 2024
Jen
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2024
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Reviewed: March 29, 2024
Thomas
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
There are no comments available for this review
Stayed in March 2024
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Reviewed: February 25, 2024
Doug
United States of America18 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2024
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Reviewed: January 23, 2024
Juan
United States of America1 review9.0Wonderful- • Business trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2023
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Reviewed: December 30, 2023
Laura
United States of America10 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2023
-
Reviewed: May 5, 2024
Sorensen
United States of America1 review10Exceptional- • Business trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2024
-
Reviewed: April 22, 2024
Jennifer
United States of America14 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2024
Showing 1 - 25
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