11280 Westheimer Road, Westchase, Houston, TX 77042, United States of America
#377 of 433 hotels in Houston
Guests' ChoiceBased on 44 hotel reviews
6.1Cleanliness
6.6
Comfort
7.0
Location
7.3
Facilities
6.8
Staff
7.2
Value for money
6.3
Free Wifi
5.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 27, 2024
Kristal
United States of AmericaThe condition and the fact that we were charged an extra $100 or $200 (we don’t even know how much yet) for an excessive cleaning fee. That is ridiculous. We only left our towels on the floor and the sofa bed out. If this is what they consider the need for excessive cleaning, they definitely need to post this this info. Nobody can explain to me what the need for excessive cleaning was for. Please do not stay at this hotel. If you do, request a walkthrough with a manager and take pics before you leave. Besides that, we had to listen to the fire alarm going off!
We had a place to sleep.
Stayed in May 2024
Reviewed: May 26, 2024
Cindy
United States of AmericaInability of management to solve problems. Fire alarm went off and manager was unable to able to operate the panel. The TV did’t work. The hooks in the bathroom fell off the wall. The towel racks were rusted. There wasn’t a hairdryer in the room as advertised. Day management did not have a replacement or a solution to the problem. Hot water did not work in the room, no solution as the hotel was sold out.
Location
Stayed in May 2024
Reviewed: April 20, 2024
Tauhidah
United States of AmericaThe property needs renovation and needs better amenities. I am unsure why this property is rated as 8 stars. No bathroom trash can, no ice bucket, the door needed repair. The front desk attendee had to go check our room to ensure it was clean and stay ready.
The front desk attendant was incredibly kind.
Stayed in April 2024
Reviewed: April 6, 2024
Carlton
United States of AmericaThe so-called kitchen stove was an electric hot-plate and there was only one very small pan to cook in available in the room. There were a few forks and zero spoons to eat with. We went to the front desk to ask for another pan and all they had was another very small pan. There were people hanging around the lobby and front door who looked homeless and the entire hotel smelled like marijuana. When we checked out, I was told that the $100 deposit had been released back to my bank at that moment but that was a bald-faced lie because four days later, I called my bank, and they told me the funds had not been released by the hotel. Called the hotel and was told the funds were indeed still "on hold" and the woman says she just released them. I don't usually write reviews, but this was the dreariest feeling hotel that I have stayed at. Do yourself a favor and stay somewhere else until they improve the place and improve the customer service.
N/A
Stayed in April 2024
Reviewed: April 5, 2024
Zee
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: September 5, 2023
Taymon
United States of AmericaNo complaints
Friendly service and clean room
Stayed in September 2023
Reviewed: March 17, 2023
Jessica
United States of AmericaHaving to give deposit. Would of been 1 thing to know ahead of time rather then day of.
Friendly staff... also loved that it was enough shampoo for actual stay. An also a great brand Dove.
Stayed in March 2023
Reviewed: December 25, 2022
Sultan
United States of AmericaThe smell was unpleasant. I asked them to give me an extra blanket, they kept saying we will, but they didn’t. The price was high compared with what it deserves. We weren’t informed that we are charged an extra $100 deposit.
I like the kitchen section in the room.
Stayed in December 2022
Reviewed: November 28, 2022
Fultonan
United States of AmericaThe wifi seemed to be very slow
Stayed in November 2022
Reviewed: November 25, 2022
Nola
United States of AmericaIt was quiet and clean staff was very helpful
Stayed in November 2022
Reviewed: November 21, 2022
Fultonan
United States of AmericaReally clean and comfortable
Stayed in October 2022
Reviewed: June 2, 2022
Camcam
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: May 21, 2022
Denzel
United States of Americanothing
nothing
Stayed in April 2022
Reviewed: May 16, 2022
Adebayo
CanadaEverything looks old - toilet, TV, bed makes noise
The housekeeper could not understand English when I asked them to change my towel -
Stayed in May 2022
Reviewed: November 6, 2021
Hall
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: October 17, 2021
Amini
United KingdomVery clean and friendly staff
Stayed in September 2021
Reviewed: March 19, 2024
Bello
NigeriaThere are no comments available for this review
Stayed in March 2024
Reviewed: March 2, 2024
Latoya
United States of AmericaThere are no comments available for this review
Stayed in March 2024
Reviewed: November 22, 2021
Asante
United States of AmericaThere are no comments available for this review
Stayed in November 2021
Reviewed: December 28, 2023
Carla
United States of AmericaThere are no comments available for this review
Stayed in December 2023
Reviewed: November 23, 2023
Melanie
MaltaThere are no comments available for this review
Stayed in November 2023
Reviewed: June 2, 2023
Christina
United States of AmericaThere are no comments available for this review
Stayed in May 2023
Reviewed: May 14, 2023
Cf
FranceThere are no comments available for this review
Stayed in May 2023
Reviewed: March 27, 2023
Rivera
United States of AmericaThere are no comments available for this review
Stayed in February 2023
Showing 1 - 25
Wolverhampton, UK
Bangkok, Thailand
Lisbon, Portugal
Brenton-on-Sea, South Africa
Milan, Italy
Szczecin, Poland
Dubrovnik, Croatia
Seville, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content