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Reviews of Jolene Jolene

Pigeon Forge, 37862, United States of America

#193 of 465 hotels in Pigeon Forge

Guests' Choice

Review Score

Based on 18 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 18

  • Reviewed: November 10, 2023

    9.0
    Overall we did love our stay and would book again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    The loveseat is really worn it was like sitting in a hole. We also had ants in the kitchen that got into some of our food.

    It was very nice. We love the cabin itself just need a little updating with the furniture.

    Stayed in November 2023

  • Reviewed: October 23, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    The look

    Stayed in October 2023

  • Reviewed: September 23, 2023

    9.0
    Nice location and good options in cabin
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 6 nights
    • Submitted from a mobile device

    Bathroom door wouldn’t stay closed and master bedroom mattress uncomfortable.

    Centrally located and clean. Nice options in facility.

    Stayed in August 2023

  • Reviewed: September 2, 2023

    9.0
    We enjoyed our stay and plan to return!
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    There wasn’t anything we didn’t like about this place.

    It was in a perfect location!

    Stayed in September 2023

  • Reviewed: June 11, 2023

    8.0
    overall ok would have been perfect with better beds and couches
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 6 nights
    • Submitted from a mobile device

    beds were uncomfortable and couches as well

    pretty log cabin nice location

    Stayed in June 2023

  • Reviewed: June 1, 2023

    8.0
    A nice place to stay! I wish the cleaning fee was more in line with the length of stay and the opportunity to make a me
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 1 night
    • Submitted from a mobile device

    I did not like the expensive cleaning fee for the few hours we were there!

    I liked the location!

    Stayed in May 2023

  • Reviewed: May 3, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    The location,the cabin was excellent and it was peaceful and quiet, very relaxing.

    Stayed in May 2023

  • Reviewed: May 7, 2024

    1.0
    Very Poor
    • Travelers with friends
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    A group of 9 women from Piedmont, Alabama traveling for a women's ministry conference received a text/email that the cabin Jolene Jolene was clean and ready to check-in. We arrived and unload our luggage and grocery, and then realized we didn't have any water. I called and spoke to customer service and was told that I would send someone out but didn't know when. The conference we were attending started at 7:30 p.m. When the gentleman showed up, we were informed that the water bill had not been paid and the water was turned off and the water company would not come out to turn it on. A lady named Megan called from a restricted number and said that they would refund the hot tub charge of about $38 for our trouble. We were then told we'd have to move to another cabin. I wasn't able to call Megan back because she had her number restricted. I called customer service. I was on the phone for hours. We had to move to another cabin after the conference in the middle of the night. The cabin was smelt soured. The carpet around the hot tub upstairs was damp and was soured. The bed in the basement had no sheets and the mattress cover and comforter was stained and dirty. Certain switches had to be left on to have power. The cabin was not clean. I will never use vacasa again and I will not recommend it to anyone. I am so disappointed. I would like to talk to the actual property owners about how their property is being represented. I would also like to talk to them about being refunded.

    A group of 9 women from Piedmont, Alabama traveling for a women's ministry conference received a text/email that the cabin Jolene Jolene was clean and ready to check-in. We arrived and unload our luggage and grocery, and then realized we didn't have any water. I called and spoke to customer service and was told that I would send someone out but didn't know when. The conference we were attending started at 7:30 p.m. When the gentleman showed up, we were informed that the water bill had not been paid and the water was turned off and the water company would not come out to turn it on. A lady named Megan called from a restricted number and said that they would refund the hot tub charge of about $38 for our trouble. We were then told we'd have to move to another cabin. I wasn't able to call Megan back because she had her number restricted. I called customer service. I was on the phone for hours. We had to move to another cabin after the conference in the middle of the night. The cabin was smelt soured. The carpet around the hot tub upstairs was damp and was soured. The bed in the basement had no sheets and the mattress cover and comforter was stained and dirty. Certain switches had to be left on to have power. The cabin was not clean. I will never use vacasa again and I will not recommend it to anyone. I am so disappointed. I would like to talk to the actual property owners about how their property is being represented. I would also like to talk to them about being refunded.

    Stayed in May 2024

  • Reviewed: July 31, 2023

    6.0
    Everything else was ok.
    • Business trip
    • Group
    • Two-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    Whirlpool upstairs didn’t work. Kitchen trash can was nasty. Air conditioning filter in dining area was nasty next to bar stools. Ice maker didn’t work.

    No breakfast

    Stayed in July 2023

  • Reviewed: July 11, 2023

    10
    We loved our stay. would recommend to anyone.
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    Loved the space, but if I had to say one thing I did not like was the two beds in the same large room. it worked out for the teens. Would have been difficult if grandparents went.

    Great location. Easy to find. Close to all the adventures we chose to do. The teens loved the pool table and hot tub. Nice and private.

    Stayed in July 2023

  • Reviewed: June 15, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 7 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: April 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: March 18, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 7 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: January 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: November 24, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom House
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: July 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

Showing 1 - 18

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